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Position Summary
The Roles Administration Associate executes all transactional activities within Role Coordination function using the appropriate tool/s and procedures within the agreed SLAs and KPIs, ensuring compliance to internal control requirements.
The Roles Administration Associate executes all transactional activities within Role Coordination function using the appropriate tool/s and procedures within the agreed SLAs and KPIs, ensuring compliance to internal control requirements.
- Evaluate and execute end-user role assignment request based on market agreed procedures/policies
- Collaborates with market Internal Control or Control Framework team on role assignment concerns like SOD, role-on-top and cross-market role requests.
- Performs End User Role localization and ensure it is delivered on time.
- Execute Role Variant creation and update in PRAM.
- Raise a RDS based on the input received from Analyst or Market Role Links.
- Documents all requests/activities in the ticket management tool following defined standards and best practices
- Ensures timely resolution of all tickets within agreed SLAs and KPIs
- Ensures timely response to emails sent to the group's generic mailbox
- First level analysis of issue related to authorization such as SU53 interpretation, role assignment, or activity types.
- Updates CATS in a timely manner
- Create/review/update Standard Routines
- Continuous awareness and adherance to GLOBE standards, control best practices and risk and control procedures
- Deliver process improvement initiatives
- Performs other tasks that can be assigned in relation to agreed developmental plan or that can be assigned from time to time.
- Graduate of Bachelors Degree preferrably Information Tech or any related course
- Quick learner and ability to adapt to challenging environments
- Able to multi-task and works well under pressure
- Good interpersonal and communication skills
- Customer service orientation
- Analytical and with strong problem-solving skills
Position Summary
The Roles Administration Associate executes all transactional activities within Role Coordination function using the appropriate tool/s and procedures within the agreed SLAs and KPIs, ensuring compliance to internal control requirements.
The Roles Administration Associate executes all transactional activities within Role Coordination function using the appropriate tool/s and procedures within the agreed SLAs and KPIs, ensuring compliance to internal control requirements.
- Evaluate and execute end-user role assignment request based on market agreed procedures/policies
- Collaborates with market Internal Control or Control Framework team on role assignment concerns like SOD, role-on-top and cross-market role requests.
- Performs End User Role localization and ensure it is delivered on time.
- Execute Role Variant creation and update in PRAM.
- Raise a RDS based on the input received from Analyst or Market Role Links.
- Documents all requests/activities in the ticket management tool following defined standards and best practices
- Ensures timely resolution of all tickets within agreed SLAs and KPIs
- Ensures timely response to emails sent to the group's generic mailbox
- First level analysis of issue related to authorization such as SU53 interpretation, role assignment, or activity types.
- Updates CATS in a timely manner
- Create/review/update Standard Routines
- Continuous awareness and adherance to GLOBE standards, control best practices and risk and control procedures
- Deliver process improvement initiatives
- Performs other tasks that can be assigned in relation to agreed developmental plan or that can be assigned from time to time.
- Graduate of Bachelors Degree preferrably Information Tech or any related course
- Quick learner and ability to adapt to challenging environments
- Able to multi-task and works well under pressure
- Good interpersonal and communication skills
- Customer service orientation
- Analytical and with strong problem-solving skills