Service Desk Analyst
Salary undisclosed
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Position Overview
Maintains and supports the integrity of the operating system environment and various computer systems
A Day in the Life..
- Administers, installs and troubleshoots a variety of operating systems
- Performs systems maintenance tasks, such as system back-up, recovery and file maintenance
- Schedules, installs, and tests system software upgrades Configures software and resolves technical problems
- Monitors and maintains software licensing and maintenance agreements
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
Experience:
- At least three (3) years of IT technical support/administration experience
- Bachelor’s Degree or equivalent experience
- Willing to work in a NIGHT SHIFT
- Office location is in CEBU CITY
Computer/Technical:
- Proficient in Office 365 & Administration
- Familiar with Azure, SharePoint, and OneDrive
- Demonstrate ability to learn and understand basic office software applications
- Backup/Recovery
- Email Administration
- Licensing Management
- Problem Analysis
- Remote Administration
- System Administration
- System and Console Operations
- System Monitoring
- System Testing
- Systems Troubleshooting
- Upgrades Management
- VPN Administration
- IT Backup Software
- IT Network Software
- Network Security Software
- Operating System
Other Skills:
- Experience with IT transformation - data center consolidations and migration
- Good understanding of infrastructure technologies - Server, data store, network, storage, and management technologies
- Install new and rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
- Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups
- Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.
- Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required
- Provide operational and application support for various products, including
- Good organizational, task, and project management skills
- Self-motivated and able to work across diverse technical and non-technical teams
- Good written, verbal and interpersonal communication skills
Why work here?
Good People, Doing Good Things: Employees at Ventured Solutions are techies and volunteers who strive to make the Company a great place to work. We dream big and are motivated to help our customers use the technology we create to improve the world around us.
PERKS & BENEFITS:
- HMO Upon Employment (With Free 2 dependents)
- With Leave Credits Upon Employment
- 20% Night Shift Differential
- Hybrid Work Setup
- Convertible Leave Credits
- Quarterly Performance Bonus
- Annual Merit Increase
- Purpose-Driven Culture
- Work-Life Balance
Position Overview
Maintains and supports the integrity of the operating system environment and various computer systems
A Day in the Life..
- Administers, installs and troubleshoots a variety of operating systems
- Performs systems maintenance tasks, such as system back-up, recovery and file maintenance
- Schedules, installs, and tests system software upgrades Configures software and resolves technical problems
- Monitors and maintains software licensing and maintenance agreements
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
Experience:
- At least three (3) years of IT technical support/administration experience
- Bachelor’s Degree or equivalent experience
- Willing to work in a NIGHT SHIFT
- Office location is in CEBU CITY
Computer/Technical:
- Proficient in Office 365 & Administration
- Familiar with Azure, SharePoint, and OneDrive
- Demonstrate ability to learn and understand basic office software applications
- Backup/Recovery
- Email Administration
- Licensing Management
- Problem Analysis
- Remote Administration
- System Administration
- System and Console Operations
- System Monitoring
- System Testing
- Systems Troubleshooting
- Upgrades Management
- VPN Administration
- IT Backup Software
- IT Network Software
- Network Security Software
- Operating System
Other Skills:
- Experience with IT transformation - data center consolidations and migration
- Good understanding of infrastructure technologies - Server, data store, network, storage, and management technologies
- Install new and rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
- Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups
- Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.
- Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required
- Provide operational and application support for various products, including
- Good organizational, task, and project management skills
- Self-motivated and able to work across diverse technical and non-technical teams
- Good written, verbal and interpersonal communication skills
Why work here?
Good People, Doing Good Things: Employees at Ventured Solutions are techies and volunteers who strive to make the Company a great place to work. We dream big and are motivated to help our customers use the technology we create to improve the world around us.
PERKS & BENEFITS:
- HMO Upon Employment (With Free 2 dependents)
- With Leave Credits Upon Employment
- 20% Night Shift Differential
- Hybrid Work Setup
- Convertible Leave Credits
- Quarterly Performance Bonus
- Annual Merit Increase
- Purpose-Driven Culture
- Work-Life Balance