Insurance Customer Service Representative
Salary undisclosed
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This is a remote position.
Role Name: Insurance Customer Service Representative
Schedule
Join a dynamic, growing insurance agency based in Los Angeles, California. This established firm offers a wide range of insurance products, including personal lines (auto, home, umbrella) and commercial lines. With a commitment to excellent customer service and efficient operations, they’re seeking to expand their team with dedicated professionals who can provide top-notch support to their diverse client base.
Job Description
As an Insurance Customer Service Representative, you’ll be at the forefront of client interactions in this exciting remote position. You’ll handle a variety of tasks crucial to the agency’s success, from answering client inquiries to processing important documentation for both personal and commercial insurance lines. This role offers a unique opportunity to develop your insurance industry expertise while working with a diverse clientele. Your contributions will be vital in maintaining the agency’s reputation for excellent customer service and streamlined operations.
Responsibilities
Independent Contractor Perks
Role Name: Insurance Customer Service Representative
Schedule
- Full-time, California business hours (9 AM to 6 PM PST)(12 AM to 9 AM PHT) M-F
- Client Timezone: PST (Pacific Standard Time)
Join a dynamic, growing insurance agency based in Los Angeles, California. This established firm offers a wide range of insurance products, including personal lines (auto, home, umbrella) and commercial lines. With a commitment to excellent customer service and efficient operations, they’re seeking to expand their team with dedicated professionals who can provide top-notch support to their diverse client base.
Job Description
As an Insurance Customer Service Representative, you’ll be at the forefront of client interactions in this exciting remote position. You’ll handle a variety of tasks crucial to the agency’s success, from answering client inquiries to processing important documentation for both personal and commercial insurance lines. This role offers a unique opportunity to develop your insurance industry expertise while working with a diverse clientele. Your contributions will be vital in maintaining the agency’s reputation for excellent customer service and streamlined operations.
Responsibilities
- Serve as the first point of contact for clients, answering incoming calls and responding to inquiries about insurance products and services
- Process and issue certificates of insurance, including forms 24, 25, 27, and 28
- Manage and update client information in the agency’s Hawksoft management system
- Address basic questions about personal and commercial insurance lines, ensuring clients receive accurate and helpful information
- Follow up with clients on pending matters and documentation, maintaining a high level of customer satisfaction
- Collaborate with senior agents by transferring complex inquiries when necessary
- Perform administrative tasks related to policy management and customer service, contributing to the agency’s overall efficiency
- Experience in property and casualty insurance, including personal lines (auto, home, umbrella) and commercial lines
- Familiarity with insurance agency management systems, particularly Hawksoft or similar
- Proficiency in issuing certificates of insurance and understanding various insurance forms
- Excellent verbal and written communication skills in English, with a neutral accent
- Strong customer service orientation and ability to build positive client relationships
- Demonstrated ability to multitask and manage time effectively in a fast-paced environment
- Reliable internet connection and quiet workspace for remote work
- Ability to access and navigate agency systems securely from a remote location
Independent Contractor Perks
- Permanent work-from-home
- Immediate hiring
- Steady freelance job
- HMO coverage for eligible locations
This is a remote position.
Role Name: Insurance Customer Service Representative
Schedule
Join a dynamic, growing insurance agency based in Los Angeles, California. This established firm offers a wide range of insurance products, including personal lines (auto, home, umbrella) and commercial lines. With a commitment to excellent customer service and efficient operations, they’re seeking to expand their team with dedicated professionals who can provide top-notch support to their diverse client base.
Job Description
As an Insurance Customer Service Representative, you’ll be at the forefront of client interactions in this exciting remote position. You’ll handle a variety of tasks crucial to the agency’s success, from answering client inquiries to processing important documentation for both personal and commercial insurance lines. This role offers a unique opportunity to develop your insurance industry expertise while working with a diverse clientele. Your contributions will be vital in maintaining the agency’s reputation for excellent customer service and streamlined operations.
Responsibilities
Independent Contractor Perks
Role Name: Insurance Customer Service Representative
Schedule
- Full-time, California business hours (9 AM to 6 PM PST)(12 AM to 9 AM PHT) M-F
- Client Timezone: PST (Pacific Standard Time)
Join a dynamic, growing insurance agency based in Los Angeles, California. This established firm offers a wide range of insurance products, including personal lines (auto, home, umbrella) and commercial lines. With a commitment to excellent customer service and efficient operations, they’re seeking to expand their team with dedicated professionals who can provide top-notch support to their diverse client base.
Job Description
As an Insurance Customer Service Representative, you’ll be at the forefront of client interactions in this exciting remote position. You’ll handle a variety of tasks crucial to the agency’s success, from answering client inquiries to processing important documentation for both personal and commercial insurance lines. This role offers a unique opportunity to develop your insurance industry expertise while working with a diverse clientele. Your contributions will be vital in maintaining the agency’s reputation for excellent customer service and streamlined operations.
Responsibilities
- Serve as the first point of contact for clients, answering incoming calls and responding to inquiries about insurance products and services
- Process and issue certificates of insurance, including forms 24, 25, 27, and 28
- Manage and update client information in the agency’s Hawksoft management system
- Address basic questions about personal and commercial insurance lines, ensuring clients receive accurate and helpful information
- Follow up with clients on pending matters and documentation, maintaining a high level of customer satisfaction
- Collaborate with senior agents by transferring complex inquiries when necessary
- Perform administrative tasks related to policy management and customer service, contributing to the agency’s overall efficiency
- Experience in property and casualty insurance, including personal lines (auto, home, umbrella) and commercial lines
- Familiarity with insurance agency management systems, particularly Hawksoft or similar
- Proficiency in issuing certificates of insurance and understanding various insurance forms
- Excellent verbal and written communication skills in English, with a neutral accent
- Strong customer service orientation and ability to build positive client relationships
- Demonstrated ability to multitask and manage time effectively in a fast-paced environment
- Reliable internet connection and quiet workspace for remote work
- Ability to access and navigate agency systems securely from a remote location
Independent Contractor Perks
- Permanent work-from-home
- Immediate hiring
- Steady freelance job
- HMO coverage for eligible locations