Senior Account Manager - Has payroll/HRIS background
Salary undisclosed
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Senior Manager
Location: Makati
Set-up: The first 6 months will be 100% onsite, followed by a more flexible work arrangement
Schedule: Night Shift
Salary: Open and Flexible, depending on experience
Qualifications:
- Senior Manager Experience from a BPO setting with direct client-facing responsibilities, managing clients in-house, and handling a client’s book of business
- Experience in reaching out to clients, managing books of business, addressing escalations, and building strong, continuous client relationships
- Expertise in executive-level escalation processes, overseeing resolution of client concerns, process chain improvements, and product enhancements
- Strong background in account management, including overseeing entire books of business and building good client relations
- Has experience working directly with US stakeholders/CFO/Directors
- Leadership experience of 3–5 years, preferably 7 years, as a leader of leaders, at the prime of their leadership, hungry to move up, with a proactive and self-starter mentality.
- Must be well-versed and confident in communicating with US stakeholders, Director and CFOs, with the ability to handle professional conversations.
Senior Manager
Location: Makati
Set-up: The first 6 months will be 100% onsite, followed by a more flexible work arrangement
Schedule: Night Shift
Salary: Open and Flexible, depending on experience
Qualifications:
- Senior Manager Experience from a BPO setting with direct client-facing responsibilities, managing clients in-house, and handling a client’s book of business
- Experience in reaching out to clients, managing books of business, addressing escalations, and building strong, continuous client relationships
- Expertise in executive-level escalation processes, overseeing resolution of client concerns, process chain improvements, and product enhancements
- Strong background in account management, including overseeing entire books of business and building good client relations
- Has experience working directly with US stakeholders/CFO/Directors
- Leadership experience of 3–5 years, preferably 7 years, as a leader of leaders, at the prime of their leadership, hungry to move up, with a proactive and self-starter mentality.
- Must be well-versed and confident in communicating with US stakeholders, Director and CFOs, with the ability to handle professional conversations.