ASAP HIRING | E-commerce Onboarding Support (On Site, BGC) - Night Shift
- Day 1 HMO
- Night Shift (US Account)
- On Site, BGC Taguig
- Offer is up to PhP45,000 gross/month + 10% night diff
SUMMARY
As a Customer Success Coordinator (CSC), you'll partner closely with our Customer Success Management (CSM) team to guide the customer to implement our e-commerce platform successfully, adopt it widely across their organization, ensure they continuously gain business value As a Customer Success Coordinator (CSC), you'll partner closely with our Customer Success Management (CSM) team to guide the customer to implement our e-commerce platform successfully, adopt it widely across their organization, ensure they continuously gain business value from our products and services, and answer basic technical questions regarding the platform and sales growth tactics. By engaging our customers using both an educational approach and transactional approach, you'll position yourself as the "go-to" person and serve as the trusted point of contact across the lifecycle milestones of onboarding, adoption, and advocacy. Equipped with the knowledge of what it takes for customers to succeed with the client, you will serve as the voice of your customers' training and educational needs, providing feedback to the CSM and Customer Marketing teams.
RESPONSIBILITIES
Be the primary point of contact for basic training and fundamental platform, eCommerce, and marketing questions
Help customers through email and online presentations
Utilize tools to track assigned account metrics and health, learning development, and growth
Enhance department and organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
Monitor and analyze customer’s usage of our product
Responsible for working with the Implementation and Customer Success Management teams to integrate and train new clients
POSITION REQUIREMENTS
At least 1-3 years previous account management, training, and/or customer onboarding role(s),
SaaS experience preferred
At least 1-3 years experience eCommerce experience, Amazon and eBay marketplace experience preferred
Strong verbal and written communication skills
Great people skills and an outgoing personality
Be a “self-starter” and stay focused even when unsupervised
Experience using training or video conferencing platforms preferred - i.e. Zoom, GoogleMeet
Strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships, and demonstrate a commitment to providing personalized service
- Day 1 HMO
- Night Shift (US Account)
- On Site, BGC Taguig
- Offer is up to PhP45,000 gross/month + 10% night diff
SUMMARY
As a Customer Success Coordinator (CSC), you'll partner closely with our Customer Success Management (CSM) team to guide the customer to implement our e-commerce platform successfully, adopt it widely across their organization, ensure they continuously gain business value As a Customer Success Coordinator (CSC), you'll partner closely with our Customer Success Management (CSM) team to guide the customer to implement our e-commerce platform successfully, adopt it widely across their organization, ensure they continuously gain business value from our products and services, and answer basic technical questions regarding the platform and sales growth tactics. By engaging our customers using both an educational approach and transactional approach, you'll position yourself as the "go-to" person and serve as the trusted point of contact across the lifecycle milestones of onboarding, adoption, and advocacy. Equipped with the knowledge of what it takes for customers to succeed with the client, you will serve as the voice of your customers' training and educational needs, providing feedback to the CSM and Customer Marketing teams.
RESPONSIBILITIES
● Be the primary point of contact for basic training and fundamental platform, eCommerce, and marketing questions
● Help customers through email and online presentations
● Utilize tools to track assigned account metrics and health, learning development, and growth
● Enhance department and organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
● Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
● Monitor and analyze customer’s usage of our product
● Responsible for working with the Implementation and Customer Success Management teams to integrate and train new clients
POSITION REQUIREMENTS
● At least 1-3 years previous account management, training, and/or customer onboarding role(s),
● SaaS experience preferred
● At least 1-3 years experience eCommerce experience, Amazon and eBay marketplace experience preferred
● Strong verbal and written communication skills
● Great people skills and an outgoing personality
● Be a “self-starter” and stay focused even when unsupervised
● Experience using training or video conferencing platforms preferred - i.e. Zoom, GoogleMeet
● Strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships, and demonstrate a commitment to providing personalized service