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HOTEL HOUSEKEEPER/ROOM ATTENDANT

Full Time, onsite
PLAYMATE LEISURE SOLUTIONS CORP.
Makati, Philippines

Salary undisclosed

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MAIN RESPONSIBILITIES

The Housekeepers reports directly to the Villa Manager and is responsible for the overall operations of the Housekeeping Team. The Housekeeper should ensure that the standards of cleanliness, hygiene and tidiness throughout all the villa rooms, public areas and villa exterior are achieved and in immaculate condition.

Perform routine duties in cleaning and servicing of guest rooms and bathrooms under the supervision of the Villa Manager.

Housekeeper promotes a positive image of the property to guests and must be pleasant, honest, friendly, and provide a comfortable experience for guests. They ensure that all rooms are inviting and clean and they address all guest queries politely and knowledgeably.

Assign duties, inspect work, and investigate complaints regarding housekeeping service and equipment and take corrective action. May purchase villa supplies and equipment, take inventories, train new employees, and recommend dismissals.

KEY RESPONSIBILITIES

1. General Housekeeping Operations

Oversee cleanliness and organization of 7 guest rooms, reception, meeting, dinning rooms, and all public areas (e.g., lobby, hallways, pool, and outdoor spaces).
Perform regular cleaning duties, including dusting, vacuuming, mopping, bed-making, and sanitizing bathrooms.
Implement and maintain daily, weekly, and deep cleaning schedules.
Ensure meeting room are prepared and reset promptly for events/meetings.

2. Guest Services

Ensure rooms are guest-ready, meeting high standards for cleanliness and presentation.
Respond promptly and professionally to guest requests and complaints.
Provide timely turndown services and ensure linen/towel replacement as needed.

3. Inventory and Supplies Management

Maintain par stock levels for cleaning supplies, toiletries, linens, and equipment.
Monitor and report inventory usage, request replenishments as necessary.
Ensure laundry operations (outsourced) are timely and accurate for linens and staff uniforms.

4. Maintenance and Inspections

Conduct routine inspections of guest rooms, function rooms, and villa facilities.
Report maintenance issues (e.g., plumbing, air conditioning, fixtures) to the Villa Manager promptly.
Ensure preventive pest control measures are followed regularly.

5. Event and Function Support

Assist in setting up function rooms for events, ensuring cleanliness, décor, and arrangements are up to standard.
Coordinate post-event cleanup and ensure quick room turnover for the next use.

SKILLS AND CREATIVE ESSENTIALS

Must have excellent presentation and communication skills (both verbal and written), and be extremely guest focused
Must have attention to detail and have the ability to multi-task; follow up and leadership skills required.
Physical mobility and stamina required, Ability to follow instruction, Professional attitude is required, Ability to work independently.
Should be detail-oriented and required to spot safety hazards and items that need cleaning
Should be able to initiate a positive impact and adapt to changes within the working schedule and flexible.
Should perform various housekeeping duties, often changing from one task to another and still meeting deadlines and established timeframes.
Should work independently and comfortably with little or no supervision early in the morning and late in the evening.
They should possess a positive attitude to work with other hotel attendants and maintain good relationships.
Should be trustworthy
Must be knowledgeable in Microsoft Office and excel and can create detailed reports.

PERSONALITY AND TALENTS

Resilient (“True Grit” mindset; the ability to hang in there, tough it out, persevere and recover from setback)
Sense of curiosity (fascination with the job that makes us want to explore, learn and discover all we can about it)
Social intelligence (Meaningful connection to others, knowing when and how to negotiate, collaborate, and compromise are elements of social intelligence)
Gratitude (An essential feeling of appreciation for what we have been given. Gratitude is central to a positive outlook)
Kindness (kindness involves giving of oneself — something that is a sacrifice of your time, your effort, your true consideration)
Self-control (The ability to regulate one’s feelings and impulses; to recognize feelings and manage them, edit them, and not be run by them - realize that the current emotion, whether bad or good, is not in the best interest of the individual or group as a whole)
Optimism (The ability to see the positive opportunity in situations)
Maturity of judgement and behavior
Meticulous and detail oriented

EDUCATION

Preferably a graduate of HRM or any related field in the industry.

LEARNED EXPERIENCE

At least 2 years’ experience in a 4- or 5-star Hotel of the same capacity.

WORK ARRANGEMENTS

Stay in

Job Types: Full-time, Permanent

Schedule:

8-hour shift
Day shift
Monday to Friday
On call
Overtime
Rotational shift
Shift system

Supplemental Pay:

13th month salary

Application Question(s):

Are you a graduate of HRM or any related field in the industry?
Do you have at least 2 years’ experience in a 4- or 5-star Hotel of the same capacity?
Do you any Housekeeping Trainings Acquired?
Are you comfortable with a stay-in arrangement?

Education:

Bachelor's (Preferred)