Customer & Trade Sales Support (Airline)

WE ARE HIRING!

We are seeking to fill the position of Customer & Trade Sales Support based in the Philippines to support our airline representation in HT&T Travel Philippines.

JOB SUMMARY

The Customer & Trade Sales Support reports to the Sales Operations Manager, representing an international airline (the “Principal”) and provides administrative and operational assistance to the Sales Team to operationalize and fulfill all indoor sales opportunities; provide effective, efficient, and excellent customer service to the Principal’s customers and trade partners; monitoring sales/revenue performance and preparing such reports; and achieving the revenue targets set by the Sales/Sales Operations Manager.

This position is based in Bonifacio Global City (BGC), Taguig City.

RESPONSIBILITIES

Fulfill indoor/telephone sales and ticketing duties for the Principal, including but not limited to:

• Handling telephone and walk-in sales inquiries.
• Responding to sales and servicing-related emails from trade partners and customers.
• Providing accurate information on airline products, loyalty programs, and travel-related matters.
• Providing fare quotations (written and verbal) and following up within agreed timeframes to secure sales.
• Identifying and pursuing opportunities for upselling or cross-selling products.
• Creating customer itineraries and accurately quoting gross and published net fares.
• Creating customer reservations using relevant computer systems and advising on passport/visa requirements.
• Ensuring commercial discounts are applied at point-of-sale to eligible corporate accounts as per local agreements
• Assessing, calculating, and processing refunds while minimizing write-offs.
• Maximize sales revenue and deliver exceptional customer service for the Principal.
• Address and manage flight requirements for premium clients, direct passengers, and corporate accounts.
• Prepare sales and revenue reports as assigned by the Sales/Sales Operations Manager.

QUALIFICATIONS

• Bachelor's degree from a reputable college or university
• At least 2 years of work experience in a travel agency or airline company preferred
• Background in sales or customer service is preferred
• Knowledge of GDS reservations and ticketing system preferred
• Computer literacy in Microsoft suite of applications (Outlook, Word, Excel, Powerpoint, Teams).
• Good verbal and written communication skills
• Excellent organizational and problem-solving skills
• Ability to handle multiple tasks efficiently
• A "can do" attitude to deliver positive results and exceptional service to the Principal, customers, and trade partners
• Ability to work effectively either independently or as part of a team
• Can start immediately

SALARY

Salary range: PHP22,000 - PHP32,000

The compensation package includes a competitive salary commensurate with qualifications and relevant experience, a variable incentive/bonus based on the Company’s overall financial performance and profitability; benefits including company-paid employee medical/accident insurance and mobile phone (with mobile plan), and discounted staff travel benefits (at the Company’s discretion). The successful applicant may be required to work weekends, evenings, and other times as needed.

Please send us your CV no later than 15 March 2025.

WE ARE HIRING!

We are seeking to fill the position of Customer & Trade Sales Support based in the Philippines to support our airline representation in HT&T Travel Philippines.

JOB SUMMARY

The Customer & Trade Sales Support reports to the Sales Operations Manager, representing an international airline (the “Principal”) and provides administrative and operational assistance to the Sales Team to operationalize and fulfill all indoor sales opportunities; provide effective, efficient, and excellent customer service to the Principal’s customers and trade partners; monitoring sales/revenue performance and preparing such reports; and achieving the revenue targets set by the Sales/Sales Operations Manager.

This position is based in Bonifacio Global City (BGC), Taguig City.

RESPONSIBILITIES

Fulfill indoor/telephone sales and ticketing duties for the Principal, including but not limited to:

• Handling telephone and walk-in sales inquiries.
• Responding to sales and servicing-related emails from trade partners and customers.
• Providing accurate information on airline products, loyalty programs, and travel-related matters.
• Providing fare quotations (written and verbal) and following up within agreed timeframes to secure sales.
• Identifying and pursuing opportunities for upselling or cross-selling products.
• Creating customer itineraries and accurately quoting gross and published net fares.
• Creating customer reservations using relevant computer systems and advising on passport/visa requirements.
• Ensuring commercial discounts are applied at point-of-sale to eligible corporate accounts as per local agreements
• Assessing, calculating, and processing refunds while minimizing write-offs.
• Maximize sales revenue and deliver exceptional customer service for the Principal.
• Address and manage flight requirements for premium clients, direct passengers, and corporate accounts.
• Prepare sales and revenue reports as assigned by the Sales/Sales Operations Manager.

QUALIFICATIONS

• Bachelor's degree from a reputable college or university
• At least 2 years of work experience in a travel agency or airline company preferred
• Background in sales or customer service is preferred
• Knowledge of GDS reservations and ticketing system preferred
• Computer literacy in Microsoft suite of applications (Outlook, Word, Excel, Powerpoint, Teams).
• Good verbal and written communication skills
• Excellent organizational and problem-solving skills
• Ability to handle multiple tasks efficiently
• A "can do" attitude to deliver positive results and exceptional service to the Principal, customers, and trade partners
• Ability to work effectively either independently or as part of a team
• Can start immediately

SALARY

Salary range: PHP22,000 - PHP32,000

The compensation package includes a competitive salary commensurate with qualifications and relevant experience, a variable incentive/bonus based on the Company’s overall financial performance and profitability; benefits including company-paid employee medical/accident insurance and mobile phone (with mobile plan), and discounted staff travel benefits (at the Company’s discretion). The successful applicant may be required to work weekends, evenings, and other times as needed.

Please send us your CV no later than 15 March 2025.