BI Support L3
Salary undisclosed
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Job Description:
- In charge of the Team maintaining BI Applications / API Management in operational condition
- General Knowledge on BI / API applications from EMEA Scope (Apigee / Qlik / Splunk / MS SQL Server / Azure / SAP BO)
- Fluent in SQL and able to follow the data between different systems
- Ensure deep analysis is well managed by Level 3
- Resolution process and communication to end user through mail, phone call and Ticket update
- Participation in crisis cells for high business impacts (ad hoc communication ..)
- Ensure continuous improvement
- Shift left proposition: Create procedures for Ticket resolution at levels L1 and L2 - Training
- Ensure Documentation maintenance
Skills:
- Customer oriented good communication (written, oral)
- Organizational competence, Pressure Management, Priority Management... General knowledge in computer science, applications, operating systems, software, file standards, data transmission procedures and links inter-application.
- Update his/her knowledge regularly.
- Fluent in SQL
- Experienced on SAP BO / Azure Databricks / Azure Datafactory
- API / BI skills
- API First / Apigee / AWS Skills
- Knowledge on traditional BI (SQL / SSAS / SSIS / SSMS / Qlikview / QlikSense )
- Managed multiple high priority initiatives in a fast paced, highly technical environment
- Experienced with any ticketing system
- ITIL certified is a plus: Request / Incident / Problem / Knowledge management / Change
- Language: English fluent
Job Description:
- In charge of the Team maintaining BI Applications / API Management in operational condition
- General Knowledge on BI / API applications from EMEA Scope (Apigee / Qlik / Splunk / MS SQL Server / Azure / SAP BO)
- Fluent in SQL and able to follow the data between different systems
- Ensure deep analysis is well managed by Level 3
- Resolution process and communication to end user through mail, phone call and Ticket update
- Participation in crisis cells for high business impacts (ad hoc communication ..)
- Ensure continuous improvement
- Shift left proposition: Create procedures for Ticket resolution at levels L1 and L2 - Training
- Ensure Documentation maintenance
Skills:
- Customer oriented good communication (written, oral)
- Organizational competence, Pressure Management, Priority Management... General knowledge in computer science, applications, operating systems, software, file standards, data transmission procedures and links inter-application.
- Update his/her knowledge regularly.
- Fluent in SQL
- Experienced on SAP BO / Azure Databricks / Azure Datafactory
- API / BI skills
- API First / Apigee / AWS Skills
- Knowledge on traditional BI (SQL / SSAS / SSIS / SSMS / Qlikview / QlikSense )
- Managed multiple high priority initiatives in a fast paced, highly technical environment
- Experienced with any ticketing system
- ITIL certified is a plus: Request / Incident / Problem / Knowledge management / Change
- Language: English fluent