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BI Support L3

  • Full Time, onsite
  • Radix Systems Services Corporation
  • Muntinlupa City, Philippines
Salary undisclosed

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Job Description:

  • In charge of the Team maintaining BI Applications / API Management in operational condition
  • General Knowledge on BI / API applications from EMEA Scope (Apigee / Qlik / Splunk / MS SQL Server / Azure / SAP BO)
  • Fluent in SQL and able to follow the data between different systems
  • Ensure deep analysis is well managed by Level 3
  • Resolution process and communication to end user through mail, phone call and Ticket update
  • Participation in crisis cells for high business impacts (ad hoc communication ..)
  • Ensure continuous improvement
  • Shift left proposition: Create procedures for Ticket resolution at levels L1 and L2 - Training
  • Ensure Documentation maintenance

Qualifications

Skills:
  • Customer oriented good communication (written, oral)
  • Organizational competence, Pressure Management, Priority Management... General knowledge in computer science, applications, operating systems, software, file standards, data transmission procedures and links inter-application.
  • Update his/her knowledge regularly.
Technical skills expected :
  • Fluent in SQL
  • Experienced on SAP BO / Azure Databricks / Azure Datafactory
  • API / BI skills
  • API First / Apigee / AWS Skills
  • Knowledge on traditional BI (SQL / SSAS / SSIS / SSMS / Qlikview / QlikSense )
  • Managed multiple high priority initiatives in a fast paced, highly technical environment
  • Experienced with any ticketing system
  • ITIL certified is a plus: Request / Incident / Problem / Knowledge management / Change
  • Language: English fluent

Job Description:

  • In charge of the Team maintaining BI Applications / API Management in operational condition
  • General Knowledge on BI / API applications from EMEA Scope (Apigee / Qlik / Splunk / MS SQL Server / Azure / SAP BO)
  • Fluent in SQL and able to follow the data between different systems
  • Ensure deep analysis is well managed by Level 3
  • Resolution process and communication to end user through mail, phone call and Ticket update
  • Participation in crisis cells for high business impacts (ad hoc communication ..)
  • Ensure continuous improvement
  • Shift left proposition: Create procedures for Ticket resolution at levels L1 and L2 - Training
  • Ensure Documentation maintenance

Qualifications

Skills:
  • Customer oriented good communication (written, oral)
  • Organizational competence, Pressure Management, Priority Management... General knowledge in computer science, applications, operating systems, software, file standards, data transmission procedures and links inter-application.
  • Update his/her knowledge regularly.
Technical skills expected :
  • Fluent in SQL
  • Experienced on SAP BO / Azure Databricks / Azure Datafactory
  • API / BI skills
  • API First / Apigee / AWS Skills
  • Knowledge on traditional BI (SQL / SSAS / SSIS / SSMS / Qlikview / QlikSense )
  • Managed multiple high priority initiatives in a fast paced, highly technical environment
  • Experienced with any ticketing system
  • ITIL certified is a plus: Request / Incident / Problem / Knowledge management / Change
  • Language: English fluent