Company Summary:
Supports clients all over the world to successfully shape their customer relationships. More than 48,000 employees in 28 countries design and implement customized solutions for this purpose. We create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology, we deliver real impact for our partners. Today’s rapidly changing world is sometimes challenging for service delivery; But with our spirit of true entrepreneurship, adaptability and our drive to go further, we view it as an opportunity to innovate by getting the best from people and technology. We constantly strive for the best. We know that doing so is pursuing a moving target. It takes full commitment to go the extra mile. Mutual respect and trust is the hallmark of every successful business, and it’s the same at Majorel. We know that challenges are met and ambitions achieved through teamwork: not only amongst our colleagues, but in partnership with our clients too.
Job Description:
- Oversees and has full responsibility over all operational support aspects of the contact center.
- Must facilitate and monitor all workforce planning issues, including staffing, scheduling and forecasting systems, and policy and procedure.
- May monitor the implementation and execution of all training programs across the contact center.
- Oversees all aspects of contact center quality issues and support systems implementation and management.
- May be responsible for multiple contact centers.
Qualifications:
- At least 1 year of experience as a Planner.
- Positions on this level have comprehensive knowledge of the specific discipline or the broader area in which the position operates.
- Executes specialized projects and activities and typically works according to set principles.
- Usually generates and initiates own workload and doesnt need instructions or guidelines.
- Might supervise work of less experienced professionals providing professional expertise and taking responsibility for the end-product.
- Positions at this level are expected to significantly improve the day-to-day activities/processes.
- Manages and oversees the implementation of short-term activities within the team. Decisions are of an operational nature within a defined scope.
- Positions on this level delivers their share of professional responsibilities focusing on professional excellence.
- Typically manages a team of Individual Contributor co-workers.
Company Summary:
Supports clients all over the world to successfully shape their customer relationships. More than 48,000 employees in 28 countries design and implement customized solutions for this purpose. We create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology, we deliver real impact for our partners. Today’s rapidly changing world is sometimes challenging for service delivery; But with our spirit of true entrepreneurship, adaptability and our drive to go further, we view it as an opportunity to innovate by getting the best from people and technology. We constantly strive for the best. We know that doing so is pursuing a moving target. It takes full commitment to go the extra mile. Mutual respect and trust is the hallmark of every successful business, and it’s the same at Majorel. We know that challenges are met and ambitions achieved through teamwork: not only amongst our colleagues, but in partnership with our clients too.
Job Description:
- Oversees and has full responsibility over all operational support aspects of the contact center.
- Must facilitate and monitor all workforce planning issues, including staffing, scheduling and forecasting systems, and policy and procedure.
- May monitor the implementation and execution of all training programs across the contact center.
- Oversees all aspects of contact center quality issues and support systems implementation and management.
- May be responsible for multiple contact centers.
Qualifications:
- At least 1 year of experience as a Planner.
- Positions on this level have comprehensive knowledge of the specific discipline or the broader area in which the position operates.
- Executes specialized projects and activities and typically works according to set principles.
- Usually generates and initiates own workload and doesnt need instructions or guidelines.
- Might supervise work of less experienced professionals providing professional expertise and taking responsibility for the end-product.
- Positions at this level are expected to significantly improve the day-to-day activities/processes.
- Manages and oversees the implementation of short-term activities within the team. Decisions are of an operational nature within a defined scope.
- Positions on this level delivers their share of professional responsibilities focusing on professional excellence.
- Typically manages a team of Individual Contributor co-workers.