Trainer
Essential Functions/Core Responsibilities
• Responsible for day-to-day functional direction of trainees within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations
• Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment
• Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities for technical, customer service, and sales accounts
• Evaluate the performance of Associate Trainers using tools available such as assessments, playbook observations, etc. and provide recommendations under the guidance of the Training Manager
• Accountable for achieving individual training performance metrics
• Facilitate transition of trainees from training to production environment, ensuring competency levels meet business needs
• Maintain current product knowledge for each account by taking calls, attending team meetings, and side by side observations
• Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients.
• Assist Training Manager in skills assessment of training staff through classroom monitoring and feedback
• Produce training materials for various instructional delivery methods including computer-based training, interactive, classroom training, and written job aides
• Measure the effectiveness of training programs using various feedback methods – focus groups, interviews, surveys, and revises programs based on results of evaluations
• Recommend curriculum of training process modifications to training management on the basis of internal customer feedback and/or quality results
• Participate and contribute to the continuous learning culture, department policies and procedures
• Maintain knowledge on changes to client products, services, policies, and procedures
Essential Functions/Core Responsibilities
• Responsible for day-to-day functional direction of trainees within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations
• Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment
• Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities for technical, customer service, and sales accounts
• Evaluate the performance of Associate Trainers using tools available such as assessments, playbook observations, etc. and provide recommendations under the guidance of the Training Manager
• Accountable for achieving individual training performance metrics
• Facilitate transition of trainees from training to production environment, ensuring competency levels meet business needs
• Maintain current product knowledge for each account by taking calls, attending team meetings, and side by side observations
• Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients.
• Assist Training Manager in skills assessment of training staff through classroom monitoring and feedback
• Produce training materials for various instructional delivery methods including computer-based training, interactive, classroom training, and written job aides
• Measure the effectiveness of training programs using various feedback methods – focus groups, interviews, surveys, and revises programs based on results of evaluations
• Recommend curriculum of training process modifications to training management on the basis of internal customer feedback and/or quality results
• Participate and contribute to the continuous learning culture, department policies and procedures
• Maintain knowledge on changes to client products, services, policies, and procedures