Dayshift WFH - Customer Success Officer (AU Building & Construction Industry)

Job Title: Customer Success Officer

Hours: Full time; 40 hours per week

Rate: $7 AUD/ hour

Industry: Sheet metal & roofing

Purpose: The position is responsible for keying in customer/work orders according

to the specifications, accuracy and delivery date from the original email.

Duties:

Ensure all checks are completed before releasing the orders to the production floor and maintain clerical communication to meet the daily business demands.

Build strong relationships with the warehouse team, production and transport staff, follow all ASM procedures, and carry out all duties aligned of a Customer Service Officer.

Carry out any other duties as directed by the Customer Service Manager / Manager.

Accountabilities:

1. Keying orders/ Customer calls

Full accountability that all orders are keyed correctly

Ensure details of orders are captured and if failure from customer to call customer for clarification.

Develop and maintain relationships production and TPT staff to ensure smooth flow of product.

Seek and implement Continuous improvement initiatives where possible

Ensure all decision are ‘Managed Up’

2. Order Remakes

All remakes must be reported to management

3. OH&S

Comply with the Safety System policy and procedures

Develop an understanding of and comply with the responsibilities,

accountabilities and authorities contained within the Safety System relevant to your position

JOB REQUIREMENTS

 Must have minimum of 3 year experience in Customer support, in the Building and Construction industry

 Must have formerly worked for Australian clients

 Preferably Odoo Trained

 Must be familiar with Customer Interface

 Should be familiar with Error Reporting & Quality Management

PERSON SPECIFIC ATTRIBUTES (eg Flexible Professional, Team worker etc)

 Methodical / Planner

 Customer focused

 Flexible

 Time Management

Job Title: Customer Success Officer

Hours: Full time; 40 hours per week

Rate: $7 AUD/ hour

Industry: Sheet metal & roofing

Purpose: The position is responsible for keying in customer/work orders according

to the specifications, accuracy and delivery date from the original email.

Duties:

Ensure all checks are completed before releasing the orders to the production floor and maintain clerical communication to meet the daily business demands.

Build strong relationships with the warehouse team, production and transport staff, follow all ASM procedures, and carry out all duties aligned of a Customer Service Officer.

Carry out any other duties as directed by the Customer Service Manager / Manager.

Accountabilities:

1. Keying orders/ Customer calls

Full accountability that all orders are keyed correctly

Ensure details of orders are captured and if failure from customer to call customer for clarification.

Develop and maintain relationships production and TPT staff to ensure smooth flow of product.

Seek and implement Continuous improvement initiatives where possible

Ensure all decision are ‘Managed Up’

2. Order Remakes

All remakes must be reported to management

3. OH&S

Comply with the Safety System policy and procedures

Develop an understanding of and comply with the responsibilities,

accountabilities and authorities contained within the Safety System relevant to your position

JOB REQUIREMENTS

 Must have minimum of 3 year experience in Customer support, in the Building and Construction industry

 Must have formerly worked for Australian clients

 Preferably Odoo Trained

 Must be familiar with Customer Interface

 Should be familiar with Error Reporting & Quality Management

PERSON SPECIFIC ATTRIBUTES (eg Flexible Professional, Team worker etc)

 Methodical / Planner

 Customer focused

 Flexible

 Time Management