Customer Service Representative

GoTeam is currently in search of Customer Service Representative to join our team. This role entails managing certificate preparation, fulfilling Loss Run requests, and retrieving policies. If you have a professional demeanor, excellent organizational skills, and the ability to communicate effectively, we'd love to hear from you. If you're ready to take on new challenges in a dynamic environment, apply now!

Location and Workplace: Remot

eShift Schedule: Night Shift (aligning with US Time Zone operations

)
What You Will D

• o:Manage insurance certificate preparation by issuing certificates of insurance from the agency management syste
• m.Fulfill Loss Run requests by gathering Loss Runs from the markets/carriers to assist the account manager in the quoting proces
• s.Retrieve policies from the markets/carrier

s.
Qualificatio

• ns:3-5 years of customer service experien
• ce.Proven ability to handle multiple tasks and changing priorities in a fast-paced environme
• nt.Exceptional oral and written communication skil
• ls.Strong attention to detail and problem-solving capabiliti
• es.Proficiency in Microsoft Office Sui
• te.Prior insurance experience preferr

ed.
Your Benef

• its:HMO Coverage for you and a dependent starting on Day 1, with PHP 200,000 coverage, private room benefits, and PHP 10,000 medication reimbursem
• ent.Life Insurance coverage of up to PHP 1,000,
• 000.Work-from-home equipment: Company-provided laptop and extra moni
• tor.Access to the Exceed Institute and Masterclass programs for personal and professional gro
• wth.Employee Assistance Program (EAP) offering 24/7 counseling supp
• ort.Leave policy: 10 days of annual leave, increasing to 15 days after one y
• ear.Monthly gratitude celebrations, prizes, and employee recognition eve
• nts.Referral bonus of up to PHP 10,000 and a chance to win a trip for two to Bali, Indone

sia.
Your Family's Bene

• fits:24/7 access to confidential counseling support for mental health for four family members through our Employee's Family Assistance Program (E
• FAP).Free Telemedicine for four family mem
• bers.Personal invites for your family members to our monthly virtual events, with opportunities to win pr

izes.
Abo

ut Us:Company Name:

GOTEAMAchievements: We are certified as a Great Place to Work. We’ve been leading in our space, not because we follow trends, but because we set

them.Company Size: 1,001–5,000 emp

loyeesCulture Size: Not spe

cifiedCulture: Innovation? It’s in our DNA. Teamwork? It’s how we operate. Continuous learning? We never stop growing. We believe in creating a balance that lets you be your best—at work and at

home.Location: 9th Floor, Jose Maria del Mar Street, IT Park, Apas, Cebu Cit

GoTeam is currently in search of Customer Service Representative to join our team. This role entails managing certificate preparation, fulfilling Loss Run requests, and retrieving policies. If you have a professional demeanor, excellent organizational skills, and the ability to communicate effectively, we'd love to hear from you. If you're ready to take on new challenges in a dynamic environment, apply now!

Location and Workplace: Remot

eShift Schedule: Night Shift (aligning with US Time Zone operations

)
What You Will D

• o:Manage insurance certificate preparation by issuing certificates of insurance from the agency management syste
• m.Fulfill Loss Run requests by gathering Loss Runs from the markets/carriers to assist the account manager in the quoting proces
• s.Retrieve policies from the markets/carrier

s.
Qualificatio

• ns:3-5 years of customer service experien
• ce.Proven ability to handle multiple tasks and changing priorities in a fast-paced environme
• nt.Exceptional oral and written communication skil
• ls.Strong attention to detail and problem-solving capabiliti
• es.Proficiency in Microsoft Office Sui
• te.Prior insurance experience preferr

ed.
Your Benef

• its:HMO Coverage for you and a dependent starting on Day 1, with PHP 200,000 coverage, private room benefits, and PHP 10,000 medication reimbursem
• ent.Life Insurance coverage of up to PHP 1,000,
• 000.Work-from-home equipment: Company-provided laptop and extra moni
• tor.Access to the Exceed Institute and Masterclass programs for personal and professional gro
• wth.Employee Assistance Program (EAP) offering 24/7 counseling supp
• ort.Leave policy: 10 days of annual leave, increasing to 15 days after one y
• ear.Monthly gratitude celebrations, prizes, and employee recognition eve
• nts.Referral bonus of up to PHP 10,000 and a chance to win a trip for two to Bali, Indone

sia.
Your Family's Bene

• fits:24/7 access to confidential counseling support for mental health for four family members through our Employee's Family Assistance Program (E
• FAP).Free Telemedicine for four family mem
• bers.Personal invites for your family members to our monthly virtual events, with opportunities to win pr

izes.
Abo

ut Us:Company Name:

GOTEAMAchievements: We are certified as a Great Place to Work. We’ve been leading in our space, not because we follow trends, but because we set

them.Company Size: 1,001–5,000 emp

loyeesCulture Size: Not spe

cifiedCulture: Innovation? It’s in our DNA. Teamwork? It’s how we operate. Continuous learning? We never stop growing. We believe in creating a balance that lets you be your best—at work and at

home.Location: 9th Floor, Jose Maria del Mar Street, IT Park, Apas, Cebu Cit