(eCommerce) Account Manager (Dayshift, Work from Home)

Full Time, remote
GetMyCourse
Philippines, Philippines

Salary undisclosed

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ROLE : (eCommerce) - Account Manager

Full time - 40 hrs per week

(Remote) Work from Home / Target PHILIPPINES

Follows Australian Eastern Standard Time (Brisbane) with Daily meeting from 8AM AEST

Start date : January 1st week 2025

If you're a HIGH PERFORMING ECOMMERCE ACCOUNT MANAGER - We recommend that you answer these forms straight away to get ahead off the curve and be PRIORITIZED in the Hiring Process

ECOMMERCE SCREENING FORM : https://tinyurl.com/yah6wzrc
PERSONALITY PROFILING : https://tinyurl.com/22hc2jfc

****We're also OPEN to experienced ACCOUNT MANAGERS or CLIENT SUCCESS MANAGERS from other Industries specially if with experience in the VA Setting, and other niche specialization. Rest assured that you'll be paired with other ACCOUNT MANAGER or OPERATIONS MANAGER OPENINGS within your THRIVING NICHE.***

ECOMMERCE ACCOUNT MANAGER - JOB OVERVIEW

Work with an australian client that thrives on empowering entrepreneurs and businesses to reach their fullest potential in the e-commerce marketplace. The client’s commitment to innovation, excellence, and personalised client experiences makes it a leading force in the eCommerce sector.

Due to the continued success, We are looking for a skilled eCommerce Account Manager to play a vital role in managing and expanding our Mastermind client relationships. The candidate should have a strong background in e-commerce, client management, and digital marketing, and be proficient with the Shopify platform.

You will be responsible for developing and executing robust eCommerce strategies while offering

comprehensive, hands-on guidance to our clients. We take them through every phase of building a successful e-commerce business, from niche and product selection to content creation, email marketing with Klaviyo, and effective ad management. Your role will be critical in ensuring clients receive exceptional support and personalised mentorship, empowering them to master each element of their online business with confidence and achieve outstanding results.

JOB QUALIFICATIONS:

Minimum of 2years Proven experience in e-commerce as an Account Manager.
Must have atleast 1-2 years experience with eCommerce platforms, especially Shopify.
Proficiency in email marketing tools such as Klaviyo.
Strong background in digital marketing, with a particular focus on ads management on platforms like - Meta (Facebook and Instagram), including expertise in creating, optimising, and scaling campaigns for maximum performance. Proficiency in other platforms like Google, Pinterest, and TikTok is a plus, but a deep understanding of Meta’s advertising ecosystem is essential.
Solid understanding of data analytics tools like Google Analytics, hyros, tripplewhale, hotjar etc
Excellent project management skills and ensuring that deadlines and timelines are met
Strong communication and interpersonal skills.

JOB DESCRIPTION

Client Success & Relationship Management: Serve as the primary point of contact for Mastermind clients, building strong, lasting relationships as you guide them through the entire process. You’ll be responsible for managing their expectations, addressing any queries, and ensuring high levels of satisfaction. By deeply understanding their needs, you’ll provide personalised support, fostering trust and long-term success in their e-commerce journey.
eCommerce Strategy Development: Craft and implement tailored eCommerce strategies for each client, guiding them through every phase of their business journey. From niche and product selection to store development, you’ll ensure clients have the strategic direction needed to build a strong and scalable online presence, setting them up for sustained success.
Meta Media Buying & Ad Management :Take charge of Meta (Facebook and Instagram) media buying, ensuring clients are proficient in creating, optimising, and scaling their ad campaigns. You’ll provide expert guidance in targeting the right audiences, managing ad budgets, and optimising performance to achieve the highest return on ad spend (ROAS). A deep understanding of Meta’s ad platform is essential to ensure clients’ marketing strategies are data-driven and results-oriented.
Klaviyo Email Marketing Strategy & Optimization: Guide clients through the effective use of Klaviyo, focusing on building powerful automated email flows, audience segmentation, and personalised campaigns. You’ll help clients maximise the potential of Klaviyo’s platform to boost engagement, drive conversions, and increase customer lifetime value through well-executed email marketing strategies.
Website Optimization:Work with developers and designers to suggest and improve UX and conversion rates in client stores.
eCommerce Store Launch and Sales Generation: Aid in launching new eCommerce brands, setting up and supporting clients to understand best practices around advertising and management of their campaigns for optimal performance.
Shopify Store Auditing and Optimization: Conduct Shopify store audits, propose improvements, and implement strategies for enhanced performance.
Project Management & Client Coordination: Oversee and manage client projects, particularly in the areas of branding, store development, and content creation. Coordinate with internal teams—such as development, creative, email, and copy teams—as well as external resources like photographers, videographers, and other content creators for clients who outsource these elements. You’ll ensure that all components align with the client’s vision and are executed
efficiently, delivering a cohesive brand experience and high-quality store development.

ACCOUNTABILITY AND CLIENT SUCCESS

Single Point of Contact: Serve as the primary contact for all client interactions, ensuring a personalised and cohesive experience.

Support and Guidance: Provide ongoing support and tailored solutions to clients. Regular Check-ins and Updates: Maintain transparent communication through regular meetings and daily Slack updates.
Driving Client Wins and Value Outcomes: Focus on delivering tangible results and value to clients.
Over Delivering Expectations: Exceed client expectations through proactive strategies and exceptional service.
Performance Tracking and Reporting: Monitor and report on the performance of strategies and campaigns.
Feedback and Continuous Improvement: Seek client feedback and use it for service refinement.
Client Retention & Upselling for Increased LTV: Foster strong, long-term relationships with Mastermind clients by providing ongoing support and value throughout their journey. Focus on ensuring client satisfaction and success to encourage renewals at the end of their annual program. By identifying opportunities for upselling and furthering their business growth, you’ll work to increase their lifetime value. (LTV) while ensuring they remain engaged and see continued benefits from the Mastermind program.

Join us in shaping the future of our digital strategy endeavours and become an integral part of our remote team. We eagerly anticipate working with you to attain remarkable results together!