Contract Account Representative I (Order Management)
Salary undisclosed
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Summary
The Customer Account Representative I is expected to be hands-on and knowledgeable in business systems and products being offered by the business. S/he is primary responsible for ensuring timely processing of order requests with less than 24-hour business day passing quality assurance and expected to participate in the business unit and team's key initiatives supporting goals and objectives.
Primary Responsibilities
The Customer Account Representative I is expected to be hands-on and knowledgeable in business systems and products being offered by the business. S/he is primary responsible for ensuring timely processing of order requests with less than 24-hour business day passing quality assurance and expected to participate in the business unit and team's key initiatives supporting goals and objectives.
Primary Responsibilities
- Process/manage orders based on performance metrics as defined by leadership team
- Escalates issues and or provide sound recommendation to the Revenue Operations Team Lead or Senior; should be able to provide and develop solution to problems
- Be proactive in addressing concerns and opportunities for improvement
- Responds to internal customers in a timely manner via email/phone/chatter
- Serves as back-up according to business need and support coverage
- Perform Ad hoc related tasks
- Maintain and improve working knowledge of standard legal agreements and required product terms in support of quote generation through trainings and refresher courses
- Review orders for correct product information, pricing, and contract agreements
- Promotes effective collaboration within team members
- Ensures day to day due diligence performance
- Ability to work independently and as part of a team
- Excellent organizational and time management skills
- Excellent interpersonal, oral, and written communication skills
- Experience writing and delivering communications to other departments
- Ability to work with little supervision and the ability to take initiative
- Strong attention to detail
- Ability to build long-lasting and meaningful relationships with clients
- Analytical skills and ability to work with large data sets
- Proficiency in Microsoft Office applications.
- Analytical mind with problem-solving skills.
- Strong negotiation and excellent communication skills.
- Confidence, assertiveness, and goal-oriented mindset.
- Multitasking ability and organizational skills.
- Must be willing to work onsite 1st 90 days, Hybrid after
- Fixed night shift
- 2 years' experience in Order Management or Data Processing
- Good verbal and written communications skills
- Self-starter
Summary
The Customer Account Representative I is expected to be hands-on and knowledgeable in business systems and products being offered by the business. S/he is primary responsible for ensuring timely processing of order requests with less than 24-hour business day passing quality assurance and expected to participate in the business unit and team's key initiatives supporting goals and objectives.
Primary Responsibilities
The Customer Account Representative I is expected to be hands-on and knowledgeable in business systems and products being offered by the business. S/he is primary responsible for ensuring timely processing of order requests with less than 24-hour business day passing quality assurance and expected to participate in the business unit and team's key initiatives supporting goals and objectives.
Primary Responsibilities
- Process/manage orders based on performance metrics as defined by leadership team
- Escalates issues and or provide sound recommendation to the Revenue Operations Team Lead or Senior; should be able to provide and develop solution to problems
- Be proactive in addressing concerns and opportunities for improvement
- Responds to internal customers in a timely manner via email/phone/chatter
- Serves as back-up according to business need and support coverage
- Perform Ad hoc related tasks
- Maintain and improve working knowledge of standard legal agreements and required product terms in support of quote generation through trainings and refresher courses
- Review orders for correct product information, pricing, and contract agreements
- Promotes effective collaboration within team members
- Ensures day to day due diligence performance
- Ability to work independently and as part of a team
- Excellent organizational and time management skills
- Excellent interpersonal, oral, and written communication skills
- Experience writing and delivering communications to other departments
- Ability to work with little supervision and the ability to take initiative
- Strong attention to detail
- Ability to build long-lasting and meaningful relationships with clients
- Analytical skills and ability to work with large data sets
- Proficiency in Microsoft Office applications.
- Analytical mind with problem-solving skills.
- Strong negotiation and excellent communication skills.
- Confidence, assertiveness, and goal-oriented mindset.
- Multitasking ability and organizational skills.
- Must be willing to work onsite 1st 90 days, Hybrid after
- Fixed night shift
- 2 years' experience in Order Management or Data Processing
- Good verbal and written communications skills
- Self-starter