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Customer Service Specialist

Salary undisclosed

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Job Purpose:

The Customer Care Specialist (Day Shift / Local In-house / On-site) is responsible for providing support to customers on various concerns and transactions such as inquiries, requests, complaints and other aftersales support via available CS channels such as Voice Outbound, and Non-Voice/Digital (Email, SMS, SNS, Chat, among others). The role embodies the signature customer experience of SM by providing premium service to customers in all interactions across all touchpoints.

Requirements:

  • Fresh graduates are welcome to apply
  • Amenable to work during holidays & weekends
  • Candidates must be willing to work in Pasay City

Job Purpose:

The Customer Care Specialist (Day Shift / Local In-house / On-site) is responsible for providing support to customers on various concerns and transactions such as inquiries, requests, complaints and other aftersales support via available CS channels such as Voice Outbound, and Non-Voice/Digital (Email, SMS, SNS, Chat, among others). The role embodies the signature customer experience of SM by providing premium service to customers in all interactions across all touchpoints.

Requirements:

  • Fresh graduates are welcome to apply
  • Amenable to work during holidays & weekends
  • Candidates must be willing to work in Pasay City