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Virtual Assistant / Customer Service

Salary undisclosed

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VirtueStaff is looking for a friendly and dedicated Virtual Assistant/Customer Service Specialist to join our growing team. In this dual-role position, you will provide exceptional customer service while also assisting with administrative tasks to support operations. If you have a passion for helping others and enjoy working in a dynamic virtual environment, we would love to hear from you!

Responsibilities

  • Respond to customer inquiries and provide support via phone, email, and chat, ensuring a positive experience
  • Assist customers with their questions, issues, and order processing in a timely and efficient manner
  • Manage virtual administrative tasks including scheduling, data entry, and documentation
  • Maintain accurate records of customer interactions and follow up on open issues
  • Conduct research and gather information as needed to support customer requests
  • Collaborate with team members to improve customer service practices and enhance overall client experience
  • Provide feedback on processes and suggest improvements to increase efficiency
  • Help with social media and marketing tasks when required


Requirements

  • Experience in customer service, virtual assistance, or a related field
  • Excellent communication skills, both written and verbal
  • Strong problem-solving abilities and a customer-centric mindset
  • Ability to manage time effectively and prioritize tasks in a fast-paced environment
  • Proficient in using CRM software and various digital communication tools
  • Detail-oriented with exceptional organizational skills
  • Ability to work independently while maintaining a team-oriented attitude
  • Familiarity with social media platforms and marketing strategies is a plus


Benefits

  • Work From Home
  • Performance Bonus
VirtueStaff is looking for a friendly and dedicated Virtual Assistant/Customer Service Specialist to join our growing team. In this dual-role position, you will provide exceptional customer service while also assisting with administrative tasks to support operations. If you have a passion for helping others and enjoy working in a dynamic virtual environment, we would love to hear from you!

Responsibilities

  • Respond to customer inquiries and provide support via phone, email, and chat, ensuring a positive experience
  • Assist customers with their questions, issues, and order processing in a timely and efficient manner
  • Manage virtual administrative tasks including scheduling, data entry, and documentation
  • Maintain accurate records of customer interactions and follow up on open issues
  • Conduct research and gather information as needed to support customer requests
  • Collaborate with team members to improve customer service practices and enhance overall client experience
  • Provide feedback on processes and suggest improvements to increase efficiency
  • Help with social media and marketing tasks when required


Requirements

  • Experience in customer service, virtual assistance, or a related field
  • Excellent communication skills, both written and verbal
  • Strong problem-solving abilities and a customer-centric mindset
  • Ability to manage time effectively and prioritize tasks in a fast-paced environment
  • Proficient in using CRM software and various digital communication tools
  • Detail-oriented with exceptional organizational skills
  • Ability to work independently while maintaining a team-oriented attitude
  • Familiarity with social media platforms and marketing strategies is a plus


Benefits

  • Work From Home
  • Performance Bonus