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Job Description:
The essential duties and responsibilities of the Senior Systems Engineer role include, but are not limited to, a combination of the following:
- Provide a first class client experience with timely, accurate and efficient delivery on all projects and technical support, ensuring complex challenges are resolved in a simplified manner
- Receive, log and manage client tickets in a pro-active manner to ensure service levels are met and issues are escalated appropriately
- Maintain consistent, accurate and current documentation and asset lists for client environments
- Take full accountability and ownership of projects and tickets, ensuring proper planning, execution and follow up, with timely communication throughout
- Participate in weekend and after-hours "on-call” rotation
- Utilize Able-One's ticketing and time entry system for client billing, time tracking and expense entries, including details on work performed to ensure effective communication between team members
- Continuously update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks and participating in professional organizations
- To maintain a high degree of customer service for all support queries and adhere to all service management principles
- To escalate internally and with partners when required to implement the best solution in the most efficient manner
- Complete implementation, assessment, remediation and deployment projects involving server, storage and virtualization solutions, including hyper-converged infrastructure and VDI environments
- Design and implement network infrastructure solutions and optimize existing networks
- Install, configure and support network equipment including routers, proxy servers, switches, WAN accelerators, DNS and DHCP
- Configure firewalls, routing and switching to maximize network efficiency and security
- Maximize network performance through ongoing monitoring and troubleshooting
- Update equipment to the latest firmware releases
- Secure environments by establishing and enforcing policies; defining and monitoring access.
- Report network operational status by gathering, prioritizing information; managing projects.
- Determine client requirements and providing solution design and technical descriptions
- Assist in creation of proposals, RFP responses, and Statements of Work
- Work with our sales team to provide pre- and post-sales support as needed to clarify service expectations, including providing architecture diagrams and documentation
Experience:
- At least 5 years of experience in IT support, systems engineering, or a related technical role.
- Strong experience in networking, system administration, and project-based infrastructure work.
- Client-facing experience with a proven ability to troubleshoot complex issues efficiently.
Job Description:
The essential duties and responsibilities of the Senior Systems Engineer role include, but are not limited to, a combination of the following:
- Provide a first class client experience with timely, accurate and efficient delivery on all projects and technical support, ensuring complex challenges are resolved in a simplified manner
- Receive, log and manage client tickets in a pro-active manner to ensure service levels are met and issues are escalated appropriately
- Maintain consistent, accurate and current documentation and asset lists for client environments
- Take full accountability and ownership of projects and tickets, ensuring proper planning, execution and follow up, with timely communication throughout
- Participate in weekend and after-hours "on-call” rotation
- Utilize Able-One's ticketing and time entry system for client billing, time tracking and expense entries, including details on work performed to ensure effective communication between team members
- Continuously update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks and participating in professional organizations
- To maintain a high degree of customer service for all support queries and adhere to all service management principles
- To escalate internally and with partners when required to implement the best solution in the most efficient manner
- Complete implementation, assessment, remediation and deployment projects involving server, storage and virtualization solutions, including hyper-converged infrastructure and VDI environments
- Design and implement network infrastructure solutions and optimize existing networks
- Install, configure and support network equipment including routers, proxy servers, switches, WAN accelerators, DNS and DHCP
- Configure firewalls, routing and switching to maximize network efficiency and security
- Maximize network performance through ongoing monitoring and troubleshooting
- Update equipment to the latest firmware releases
- Secure environments by establishing and enforcing policies; defining and monitoring access.
- Report network operational status by gathering, prioritizing information; managing projects.
- Determine client requirements and providing solution design and technical descriptions
- Assist in creation of proposals, RFP responses, and Statements of Work
- Work with our sales team to provide pre- and post-sales support as needed to clarify service expectations, including providing architecture diagrams and documentation
Experience:
- At least 5 years of experience in IT support, systems engineering, or a related technical role.
- Strong experience in networking, system administration, and project-based infrastructure work.
- Client-facing experience with a proven ability to troubleshoot complex issues efficiently.