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Client Account Manager - Has payroll/HRIS background

Salary undisclosed

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Senior Manager

Location: Makati

Set-up: The first 6 months will be 100% onsite, followed by a more flexible work arrangement

Schedule: Night Shift

Salary: up to 200k, depending on experience

Qualifications:

  • Senior Manager Experience from a BPO setting with direct client-facing responsibilities, managing clients in-house, and handling a client’s book of business
  • Experience in reaching out to clients, managing books of business, addressing escalations, and building strong, continuous client relationships
  • Expertise in executive-level escalation processes, overseeing resolution of client concerns, process chain improvements, and product enhancements
  • Strong background in account management, including overseeing entire books of business and building good client relations
  • Has experience working directly with US stakeholders/CFO/Directors
  • Leadership experience of 3–5 years, preferably 7 years, as a leader of leaders, at the prime of their leadership, hungry to move up, with a proactive and self-starter mentality.
  • Must be well-versed and confident in communicating with US stakeholders, Director and CFOs, with the ability to handle professional conversations.

Senior Manager

Location: Makati

Set-up: The first 6 months will be 100% onsite, followed by a more flexible work arrangement

Schedule: Night Shift

Salary: up to 200k, depending on experience

Qualifications:

  • Senior Manager Experience from a BPO setting with direct client-facing responsibilities, managing clients in-house, and handling a client’s book of business
  • Experience in reaching out to clients, managing books of business, addressing escalations, and building strong, continuous client relationships
  • Expertise in executive-level escalation processes, overseeing resolution of client concerns, process chain improvements, and product enhancements
  • Strong background in account management, including overseeing entire books of business and building good client relations
  • Has experience working directly with US stakeholders/CFO/Directors
  • Leadership experience of 3–5 years, preferably 7 years, as a leader of leaders, at the prime of their leadership, hungry to move up, with a proactive and self-starter mentality.
  • Must be well-versed and confident in communicating with US stakeholders, Director and CFOs, with the ability to handle professional conversations.