Customer Support and Operations Specialist
Salary undisclosed
Checking job availability...
Original
Simplified
Hi there! We are the team at Sam and Colby Enterprises. While we are mostly known for our content on YouTube: (https://www.youtube.com/@samandcolby), a large part of our business comes from merchandise and apparel sales on shopxplr.com (this site will be locked if we’re in between drops).
We’re looking for a Customer Support & Operations Specialist who’s not just about answering emails but can also help optimize our backend processes—think analytics, automation, and financial tracking. If you love problem-solving, keeping customers happy, and making systems more efficient, you’ll fit right in. This will be a long-term position with many possibilities for growth.
Responsibilities
We’re looking for a Customer Support & Operations Specialist who’s not just about answering emails but can also help optimize our backend processes—think analytics, automation, and financial tracking. If you love problem-solving, keeping customers happy, and making systems more efficient, you’ll fit right in. This will be a long-term position with many possibilities for growth.
Responsibilities
- Respond to customer inquiries via email, chat, and social media (returns, exchanges, shipping issues, product questions, etc.).
- Resolve order-related issues with our fulfillment center and vendors.
- Monitor customer feedback and suggest improvements to our products and processes.
- Manage and update our help desk/FAQ to reduce incoming tickets.
- Create and refine automated support solutions (chatbots, email flows, etc.) to streamline responses.
- Track customer trends, ticket volume, and product issues to improve decision-making.
- Help set up customer support automation (chatbots, macros, AI-driven responses).
- Assist in reconciling chargebacks, refunds, and payment disputes.
- Work with fulfillment partners to track order status, manage returns, and ensure smooth operations.
- Help analyze past merch drops and assist with planning future product launches based on customer demand.
- Must be able to start work on weekdays at 6 AM Philippines time
- Experience in customer support, e-commerce, or operations.
- Strong problem-solving skills—you can handle tricky customer situations and come up with creative solutions.
- Experience with Google Sheets or Microsoft Excel
- Strong attention to detail and ability to juggle multiple tasks at once.
- Strong written and verbal communication skills.
- $1600 USD per month
Hi there! We are the team at Sam and Colby Enterprises. While we are mostly known for our content on YouTube: (https://www.youtube.com/@samandcolby), a large part of our business comes from merchandise and apparel sales on shopxplr.com (this site will be locked if we’re in between drops).
We’re looking for a Customer Support & Operations Specialist who’s not just about answering emails but can also help optimize our backend processes—think analytics, automation, and financial tracking. If you love problem-solving, keeping customers happy, and making systems more efficient, you’ll fit right in. This will be a long-term position with many possibilities for growth.
Responsibilities
We’re looking for a Customer Support & Operations Specialist who’s not just about answering emails but can also help optimize our backend processes—think analytics, automation, and financial tracking. If you love problem-solving, keeping customers happy, and making systems more efficient, you’ll fit right in. This will be a long-term position with many possibilities for growth.
Responsibilities
- Respond to customer inquiries via email, chat, and social media (returns, exchanges, shipping issues, product questions, etc.).
- Resolve order-related issues with our fulfillment center and vendors.
- Monitor customer feedback and suggest improvements to our products and processes.
- Manage and update our help desk/FAQ to reduce incoming tickets.
- Create and refine automated support solutions (chatbots, email flows, etc.) to streamline responses.
- Track customer trends, ticket volume, and product issues to improve decision-making.
- Help set up customer support automation (chatbots, macros, AI-driven responses).
- Assist in reconciling chargebacks, refunds, and payment disputes.
- Work with fulfillment partners to track order status, manage returns, and ensure smooth operations.
- Help analyze past merch drops and assist with planning future product launches based on customer demand.
- Must be able to start work on weekdays at 6 AM Philippines time
- Experience in customer support, e-commerce, or operations.
- Strong problem-solving skills—you can handle tricky customer situations and come up with creative solutions.
- Experience with Google Sheets or Microsoft Excel
- Strong attention to detail and ability to juggle multiple tasks at once.
- Strong written and verbal communication skills.
- $1600 USD per month