Ready to join a fun tech brand with consistent growth and innovation? Velvet Caviar is looking for a Customer Support Representative (CSR) focused on reviews management. In this role, you’ll collaborate with our customer support and marketing teams to manage and engage with customer reviews across multiple platforms, including Yotpo, Trustpilot, and Sitejabber. Your work will directly impact brand reputation, customer experience, and online engagement.
About Us:
Velvet Caviar is a leading fashion accessories brand with over 1+ million social media followers; established in New York in 2015. We’re mostly known for pioneering the tech accessories market with our fashionable phone cases. Our products can be found in national retailers and on hundreds of celebrities and influencers worldwide! Please visit our Instagram at @velvetcaviar and our website, velvetcaviar.com, to better understand the brand and product line.
What You’ll Do:
- Monitor and respond to customer reviews on platforms like Yotpo, Trustpilot, Sitejabber, and Google Reviews to maintain a strong brand presence.
- Engage with customers professionally and empathetically, acknowledging positive feedback and addressing concerns in a brand-aligned manner.
- Collaborate with the Customer Support and Marketing teams to resolve customer issues reflected in reviews, ensuring a seamless customer experience.
- Track, analyze, and report trends in customer feedback to identify opportunities for product or service improvements.
- Encourage satisfied customers to leave authentic reviews to enhance the brand’s credibility and online reputation.
- Ensure timely responses to reviews to uphold Velvet Caviar’s high customer service standards.
- Assist in improving customer experience initiatives based on insights gathered from online reviews and feedback.
- Stay updated on industry best practices for reputation management and help implement strategies to strengthen Velvet Caviar’s online presence.
Who You Are:
- 2+ years of experience in customer service - reviews management
- Excellent written communication skills, with the ability to craft professional, engaging, and on-brand responses.
- Strong problem-solving skills and a customer-first mindset when handling reviews and feedback.
- Familiarity with online review platforms like Yotpo, Trustpilot, Sitejabber, Google Reviews, or similar.
- Highly organized and detail-oriented, with the ability to track and manage review responses efficiently.
- Ability to work independently while collaborating with internal teams to resolve customer concerns.
- Experience in e-commerce or retail customer service is a must
- Available to work 9 AM - 5 PM EST to align with business needs.
Perks & Benefits:
- Be a key player at a growing brand!
- Competitive Salary + Year-end Performance Bonuses
- Fully remote job
- PTO Days + Specified Holidays Off
- Strong growth opportunity
Velvet Caviar is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Ready to join a fun tech brand with consistent growth and innovation? Velvet Caviar is looking for a Customer Support Representative (CSR) focused on reviews management. In this role, you’ll collaborate with our customer support and marketing teams to manage and engage with customer reviews across multiple platforms, including Yotpo, Trustpilot, and Sitejabber. Your work will directly impact brand reputation, customer experience, and online engagement.
About Us:
Velvet Caviar is a leading fashion accessories brand with over 1+ million social media followers; established in New York in 2015. We’re mostly known for pioneering the tech accessories market with our fashionable phone cases. Our products can be found in national retailers and on hundreds of celebrities and influencers worldwide! Please visit our Instagram at @velvetcaviar and our website, velvetcaviar.com, to better understand the brand and product line.
What You’ll Do:
- Monitor and respond to customer reviews on platforms like Yotpo, Trustpilot, Sitejabber, and Google Reviews to maintain a strong brand presence.
- Engage with customers professionally and empathetically, acknowledging positive feedback and addressing concerns in a brand-aligned manner.
- Collaborate with the Customer Support and Marketing teams to resolve customer issues reflected in reviews, ensuring a seamless customer experience.
- Track, analyze, and report trends in customer feedback to identify opportunities for product or service improvements.
- Encourage satisfied customers to leave authentic reviews to enhance the brand’s credibility and online reputation.
- Ensure timely responses to reviews to uphold Velvet Caviar’s high customer service standards.
- Assist in improving customer experience initiatives based on insights gathered from online reviews and feedback.
- Stay updated on industry best practices for reputation management and help implement strategies to strengthen Velvet Caviar’s online presence.
Who You Are:
- 2+ years of experience in customer service - reviews management
- Excellent written communication skills, with the ability to craft professional, engaging, and on-brand responses.
- Strong problem-solving skills and a customer-first mindset when handling reviews and feedback.
- Familiarity with online review platforms like Yotpo, Trustpilot, Sitejabber, Google Reviews, or similar.
- Highly organized and detail-oriented, with the ability to track and manage review responses efficiently.
- Ability to work independently while collaborating with internal teams to resolve customer concerns.
- Experience in e-commerce or retail customer service is a must
- Available to work 9 AM - 5 PM EST to align with business needs.
Perks & Benefits:
- Be a key player at a growing brand!
- Competitive Salary + Year-end Performance Bonuses
- Fully remote job
- PTO Days + Specified Holidays Off
- Strong growth opportunity
Velvet Caviar is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.