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Trainer (Training Specialist) - BGC

Salary undisclosed

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Qualifications:

  • Bachelor’s degree
  • 2-3 years of experience in BPO training
  • Strong communication and coaching skills

Responsibilities:

  • Develop and deliver training programs
  • Evaluate training needs and materials
  • Provide feedback and coaching to staff
  • Preferable experience in General Insurance / Property & Casualty Insurance
  • Responsible for delivering new hire trainings to all new joiners
  • Responsible for facilitating Change Training to new & existing employees on change in policy procedures
  • Responsible for conducting refresher training for all bottom performers based on Training Need Analysis
  • Work closely with reporting Supervisor and peers to understand best practice sharing
  • Work closely with communication team/ QA team to identify training gaps.
  • Participate in weekly internal and cross site calibrations
  • Responsible for updating training tracker & transport roster weekly/ daily
  • Work closely with Manager to discuss initiatives to drive C-Sat

Qualifications:

  • Bachelor’s degree
  • 2-3 years of experience in BPO training
  • Strong communication and coaching skills

Responsibilities:

  • Develop and deliver training programs
  • Evaluate training needs and materials
  • Provide feedback and coaching to staff
  • Preferable experience in General Insurance / Property & Casualty Insurance
  • Responsible for delivering new hire trainings to all new joiners
  • Responsible for facilitating Change Training to new & existing employees on change in policy procedures
  • Responsible for conducting refresher training for all bottom performers based on Training Need Analysis
  • Work closely with reporting Supervisor and peers to understand best practice sharing
  • Work closely with communication team/ QA team to identify training gaps.
  • Participate in weekly internal and cross site calibrations
  • Responsible for updating training tracker & transport roster weekly/ daily
  • Work closely with Manager to discuss initiatives to drive C-Sat