Trainer (Training Specialist) - BGC
Salary undisclosed
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Qualifications:
- Bachelor’s degree
- 2-3 years of experience in BPO training
- Strong communication and coaching skills
Responsibilities:
- Develop and deliver training programs
- Evaluate training needs and materials
- Provide feedback and coaching to staff
- Preferable experience in General Insurance / Property & Casualty Insurance
- Responsible for delivering new hire trainings to all new joiners
- Responsible for facilitating Change Training to new & existing employees on change in policy procedures
- Responsible for conducting refresher training for all bottom performers based on Training Need Analysis
- Work closely with reporting Supervisor and peers to understand best practice sharing
- Work closely with communication team/ QA team to identify training gaps.
- Participate in weekly internal and cross site calibrations
- Responsible for updating training tracker & transport roster weekly/ daily
- Work closely with Manager to discuss initiatives to drive C-Sat
Qualifications:
- Bachelor’s degree
- 2-3 years of experience in BPO training
- Strong communication and coaching skills
Responsibilities:
- Develop and deliver training programs
- Evaluate training needs and materials
- Provide feedback and coaching to staff
- Preferable experience in General Insurance / Property & Casualty Insurance
- Responsible for delivering new hire trainings to all new joiners
- Responsible for facilitating Change Training to new & existing employees on change in policy procedures
- Responsible for conducting refresher training for all bottom performers based on Training Need Analysis
- Work closely with reporting Supervisor and peers to understand best practice sharing
- Work closely with communication team/ QA team to identify training gaps.
- Participate in weekly internal and cross site calibrations
- Responsible for updating training tracker & transport roster weekly/ daily
- Work closely with Manager to discuss initiatives to drive C-Sat