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I. MAJOR RESPONSIBILITIES AND DUTIES:
Change management
- Oversees and manages the Change Management lifecycle, from initiation through planning, execution and post-implementation review
- Ensures that all changes are logged, assessed, approved, scheduled and implemented following the ITSM policies and procedures
- Maintains change management policies and procedures and workflows
- Collaborates with technical teams to identify risks and mitigation strategies, ensuring that changes do not disrupt critical systems or processes
Change Advisory Board
- Coordinates and facilitates the Change Advisory Board meetings, ensuring all necessary stakeholders are involved in the change approval process
- Ensures that all changes including standard, emergency and normal changes are revised and approved by the appropriate CAB members
- Maintains records of CAB meetings, decisions and actions taken to improve transparency and
- accountability
Change Documentation and Reporting
- Maintains comprehensive records of all changes, ensuring they are properly documented, tracked and reviewed post-implementation
- Produces detailed change reports, including analysis of change success and failure, change related incidents, and opportunities for process improvement
Audit
- Ensures all changes are fully documented and aligned with audit standards and compliance regulations
- Ensures all change related documentation required by different audit exercise are submitted
II. JOB SPECIFICATIONS
Educational Requirement:
- Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
Experience Requirement:
- Minimum 3 years experience in Change management within IT service management environment
- Strong knowledge and practical experience with ITIL frameworks and best practices
- Familiarity with ITSM tools (ex: ServiceNow)
Skills and Attributes
- Strong understanding of ITIL best practices, particularly in Change Management
- Excellent communication, interpersonal and leadership skills
- Strong problem-solving skills with the ability to assess risk and impact of changes effectively
- Ability to collaborate across diverse teams, fostering cooperation and efficient decision making
I. MAJOR RESPONSIBILITIES AND DUTIES:
Change management
- Oversees and manages the Change Management lifecycle, from initiation through planning, execution and post-implementation review
- Ensures that all changes are logged, assessed, approved, scheduled and implemented following the ITSM policies and procedures
- Maintains change management policies and procedures and workflows
- Collaborates with technical teams to identify risks and mitigation strategies, ensuring that changes do not disrupt critical systems or processes
Change Advisory Board
- Coordinates and facilitates the Change Advisory Board meetings, ensuring all necessary stakeholders are involved in the change approval process
- Ensures that all changes including standard, emergency and normal changes are revised and approved by the appropriate CAB members
- Maintains records of CAB meetings, decisions and actions taken to improve transparency and
- accountability
Change Documentation and Reporting
- Maintains comprehensive records of all changes, ensuring they are properly documented, tracked and reviewed post-implementation
- Produces detailed change reports, including analysis of change success and failure, change related incidents, and opportunities for process improvement
Audit
- Ensures all changes are fully documented and aligned with audit standards and compliance regulations
- Ensures all change related documentation required by different audit exercise are submitted
II. JOB SPECIFICATIONS
Educational Requirement:
- Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
Experience Requirement:
- Minimum 3 years experience in Change management within IT service management environment
- Strong knowledge and practical experience with ITIL frameworks and best practices
- Familiarity with ITSM tools (ex: ServiceNow)
Skills and Attributes
- Strong understanding of ITIL best practices, particularly in Change Management
- Excellent communication, interpersonal and leadership skills
- Strong problem-solving skills with the ability to assess risk and impact of changes effectively
- Ability to collaborate across diverse teams, fostering cooperation and efficient decision making