Senior HR Generalist

• Provides dedicated support, guidance, and coaching to multiple managers and employees with a specific focus on HR operational tasks and day-to-day HR administrative and servicing roles to stakeholders based in the Philippines and the respective offshore hardline managers, but may not be limited to: benefits administration, timekeeping and payroll support, HRIS tools, employee advocacy/engagement, HR fundamentals, HR Operations, employee relations management, onboarding and off-boarding processes, workplace investigations and support clinic operations, 3rd party networks as appropriate.
  

• Address employee concerns related to benefits, claims, and hospitalization; liaise with insurance providers
• Manage statutory and company-initiated benefits, ensuring timely delivery and compliance
  

• Collaborate with the Payroll Team to process payroll and resolve escalated timekeeping and payroll issues
  

• Manage the HR Ticketing System, ensuring timely responses
• Maintain accurate employee records in HRIS and generate reports on HR metrics (e.g., turnover, absenteeism)
• Partner with HR COEs for systems, reporting, and analytics
  

• Partner with Talent Acquisition to ensure smooth recruitment, onboarding, and offboarding processes
• Collaborate with internal departments to set up accounts, equipment, and access for new hires
  

• Organize employee engagement activities to foster a positive workplace culture
• Act as an HR liaison, guiding employees and managers on policies and employee relations
  

• Coordinate HR communications across time zones to support local and regional teams effectively
  

• Bachelor’s degree in Human Resources or a related field
• At least 5 to 8 years of experience in HR operations, preferably in the high-tech sector
• Prior experience working in a matrix organization
• A people-oriented individual with strong communication and interpersonal skills at all levels and a high sense of responsibility
• Solid knowledge of HR practices, local employment legislation, and regulations
• Highly motivated, resilient, and capable of thriving in a fast-paced, high-energy environment
• Skilled in metrics and fact-based decision-making
• Positive attitude with excellent problem-solving abilities
  

#B2

Ready to Join Us?

At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back – we encourage you to apply.

What's Great About Sophos?

· Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. Please refer to the location details in our job postings for further information.

· Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit

· Employee-led diversity and inclusion networks that build community and provide education and advocacy

· Annual charity and fundraising initiatives and volunteer days for employees to support local communities

· Global employee sustainability initiatives to reduce our environmental footprint

· Global fitness and trivia competitions to keep our bodies and minds sharp

· Global wellbeing days for employees to relax and recharge

· Monthly wellbeing webinars and training to support employee health and wellbeing

Our Commitment To You

We’re proud of the diverse and inclusive environment we have at Sophos, and we’re committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know.

Data Protection

If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. For more information on Sophos’ data protection practices, please consult our Privacy Policy Cybersecurity as a Service Delivered | Sophos

• Provides dedicated support, guidance, and coaching to multiple managers and employees with a specific focus on HR operational tasks and day-to-day HR administrative and servicing roles to stakeholders based in the Philippines and the respective offshore hardline managers, but may not be limited to: benefits administration, timekeeping and payroll support, HRIS tools, employee advocacy/engagement, HR fundamentals, HR Operations, employee relations management, onboarding and off-boarding processes, workplace investigations and support clinic operations, 3rd party networks as appropriate.
  

• Address employee concerns related to benefits, claims, and hospitalization; liaise with insurance providers
• Manage statutory and company-initiated benefits, ensuring timely delivery and compliance
  

• Collaborate with the Payroll Team to process payroll and resolve escalated timekeeping and payroll issues
  

• Manage the HR Ticketing System, ensuring timely responses
• Maintain accurate employee records in HRIS and generate reports on HR metrics (e.g., turnover, absenteeism)
• Partner with HR COEs for systems, reporting, and analytics
  

• Partner with Talent Acquisition to ensure smooth recruitment, onboarding, and offboarding processes
• Collaborate with internal departments to set up accounts, equipment, and access for new hires
  

• Organize employee engagement activities to foster a positive workplace culture
• Act as an HR liaison, guiding employees and managers on policies and employee relations
  

• Coordinate HR communications across time zones to support local and regional teams effectively
  

• Bachelor’s degree in Human Resources or a related field
• At least 5 to 8 years of experience in HR operations, preferably in the high-tech sector
• Prior experience working in a matrix organization
• A people-oriented individual with strong communication and interpersonal skills at all levels and a high sense of responsibility
• Solid knowledge of HR practices, local employment legislation, and regulations
• Highly motivated, resilient, and capable of thriving in a fast-paced, high-energy environment
• Skilled in metrics and fact-based decision-making
• Positive attitude with excellent problem-solving abilities
  

#B2

Ready to Join Us?

At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back – we encourage you to apply.

What's Great About Sophos?

· Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. Please refer to the location details in our job postings for further information.

· Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit

· Employee-led diversity and inclusion networks that build community and provide education and advocacy

· Annual charity and fundraising initiatives and volunteer days for employees to support local communities

· Global employee sustainability initiatives to reduce our environmental footprint

· Global fitness and trivia competitions to keep our bodies and minds sharp

· Global wellbeing days for employees to relax and recharge

· Monthly wellbeing webinars and training to support employee health and wellbeing

Our Commitment To You

We’re proud of the diverse and inclusive environment we have at Sophos, and we’re committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know.

Data Protection

If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. For more information on Sophos’ data protection practices, please consult our Privacy Policy Cybersecurity as a Service Delivered | Sophos