URGENT! Customer Care Representative (HMO)
Salary undisclosed
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We are urgently hiring for Helpdesk Specialist for our office in Makati.
The Work:
- Issues Letter of Authority after assessment of coverage, professionally explains non-coverage
rationale to members
- Responds inquiries and complaints, resolves customers’ feedback and issues raised regarding
handling time and waiting time
- Secures overriding approval from the Helpdesk Supervisor for LOAs beyond Helpdesks CCS
authority limits
- Provides support the Immediate Superior on Follow-up On-site Orientation and training especially to the new CCRS, as well as in preparing and submitting reports on census, decking of doctors, POS queue reports and manual LOA reports
Qualifications:
- College Graduate of any Medical Allied Courses
- Open to candidates with at least 6 months HMO or Insurance experience
We are urgently hiring for Helpdesk Specialist for our office in Makati.
The Work:
- Issues Letter of Authority after assessment of coverage, professionally explains non-coverage
rationale to members
- Responds inquiries and complaints, resolves customers’ feedback and issues raised regarding
handling time and waiting time
- Secures overriding approval from the Helpdesk Supervisor for LOAs beyond Helpdesks CCS
authority limits
- Provides support the Immediate Superior on Follow-up On-site Orientation and training especially to the new CCRS, as well as in preparing and submitting reports on census, decking of doctors, POS queue reports and manual LOA reports
Qualifications:
- College Graduate of any Medical Allied Courses
- Open to candidates with at least 6 months HMO or Insurance experience