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URGENT! Customer Care Representative (HMO)

Salary undisclosed

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We are urgently hiring for Helpdesk Specialist for our office in Makati.

The Work:

  • Issues Letter of Authority after assessment of coverage, professionally explains non-coverage

rationale to members

  • Responds inquiries and complaints, resolves customers’ feedback and issues raised regarding

handling time and waiting time

  • Secures overriding approval from the Helpdesk Supervisor for LOAs beyond Helpdesks CCS

authority limits

  • Provides support the Immediate Superior on Follow-up On-site Orientation and training especially to the new CCRS, as well as in preparing and submitting reports on census, decking of doctors, POS queue reports and manual LOA reports

Qualifications:

  • College Graduate of any Medical Allied Courses
  • Open to candidates with at least 6 months HMO or Insurance experience

We are urgently hiring for Helpdesk Specialist for our office in Makati.

The Work:

  • Issues Letter of Authority after assessment of coverage, professionally explains non-coverage

rationale to members

  • Responds inquiries and complaints, resolves customers’ feedback and issues raised regarding

handling time and waiting time

  • Secures overriding approval from the Helpdesk Supervisor for LOAs beyond Helpdesks CCS

authority limits

  • Provides support the Immediate Superior on Follow-up On-site Orientation and training especially to the new CCRS, as well as in preparing and submitting reports on census, decking of doctors, POS queue reports and manual LOA reports

Qualifications:

  • College Graduate of any Medical Allied Courses
  • Open to candidates with at least 6 months HMO or Insurance experience