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This is a remote position.
Philippine-based Filipino applicants.
IMPORTANT: UK SHIFT 4PM to 1AM, Philippine Time, Monday to Friday
MUST HAVE experience working in professional education & training and/or Higher or Tertiary Education.
Experience In STEM Programs Is a Great Plus.
Scope of role:
Program Delivery and Coordination 80%
Continuous Improvement & Other Projects 20%
You should have the following experience and qualities
Philippine-based Filipino applicants.
IMPORTANT: UK SHIFT 4PM to 1AM, Philippine Time, Monday to Friday
MUST HAVE experience working in professional education & training and/or Higher or Tertiary Education.
Experience In STEM Programs Is a Great Plus.
Scope of role:
- Support the preparation, planning, delivery and reporting of programs, according to the delivery schedule / calendar
- Work with Program Manager/Director to liaise with key external stakeholders (including university and industry partners) to support program delivery, including student recruitment, program logistics and technical support and reporting
- Provide support on technical configuration and testing requirements
- Support and execute on the administrative requirements of program delivery (for example but not limited to, community management, participant support through multiple channels, managing workflows and documents, facilitating workshops)
- Program monitoring, evaluation and reporting
Program Delivery and Coordination 80%
- Support of program delivery including planning, preparation, delivery and reporting.
- Coordination and maintenance of project delivery of assigned Programs and allocation of work across all delivery requirements for each program delivered by the Team.
- Manage and maintain duties in the Programs Calendar and Asana project lists across all programs and ensure all tasks and projects are on track and delivered as per the schedule.
- Liaising with Universities and coordinating all requirements post sale from student recruitment, support and program reporting with allocated stakeholders (ie Careers team)
- Lead Mentor recruitment and engagement for Micro Projects.
- Collaborating with relevant staff and ensuring configuration and UAT is completed for all programs.
- Liaising with the Projects team to ensure all Clients/Projects engaged, confirmed and ready for program launches
- Lead and manage all venues and facilitation requirements in place for program launches
- Program Coordination including program support, interventions, tech requirements and successful execution for Programs to a high standard.
- Engagement and bug reporting with the tech team, along with continuous product improvement feedback.
- Report weekly to Programs team updates and status, flagging key issues re resource needs.
- Continuous improvement of program delivery / efficiency and scale
Continuous Improvement & Other Projects 20%
- Work collaboratively with Programs, Design, CS and Tech Team to ensure quality delivery of experience, and oversees continual program learning and process improvements are implemented at business scale.
- Involvement in Customer Success projects as required. Ie Job Smart
- A Sys-Admin Power user managing technical requirements, and training of others (internally and externally).
- Special Projects.
- Learning Design or Social Media & Promotional videos
- Accountability for ensuring contracted Program delivery and Customer projects are delivered to a high standard and within set timeframes
- Support the Programs Team in Mentor recruitment, engagement and management
- Support all customer needs across student, industry and educators
- Programs are configured to a high standard, with minimal errors and maximum accuracy
- Technical helpdesk support queries and Programs Inbox emails are responded to within 1-2 business days
- Continuous improvement of program delivery/efficiency and scale of Programs
- 100% of contracted programs are successfully delivered on time, in a quality manner
- 100% of required Mentors for micro programs successfully recruited, engaged and managed
- Positive customer feedback (including University customers and their retention) and ‘willingness to recommend (WTR)’ score of 8 and above
- 100% of Design, special and/or ad hoc projects delivered within scope, on time and in a high quality manner (demonstrated in WTR scores)
- Demonstrating our values, leadership and team performance
You should have the following experience and qualities
- Minimum 1 year of professional experience working with students and/or early career graduates gained from backgrounds in roles such as Graduate Recruitment, L&D, tertiary careers, Work Integrated Learning or Student Experience.
- High energy and entrepreneurial drive
- An ability to learn and adapt quickly; quickly get a firm grasp of our customers, business and processes
- Excellent presentation, communication, teamwork and interpersonal skills
- Creativity, optimism and flexibility in the face of project changes and challenges #startuplife
- Relevant tertiary qualifications
- A secondary background and experience in fields such as customer success, product management, community management, management consulting, innovation, marketing & communications would be valuable
- Monthly Salary: Php35,000
- Salary will be paid on a bi-monthly basis on the 15th and 30th or 31st of each month
- You will be paid extra for overtime and Philippines public holidays
- Probation: 6 months and after Probation
- 10 days annual leave credits
- 5 days of sick leave
- HMO Offered after 6 months probation
- 13th Month Pay after 30 days
- Annual Appraisal
- Laptop provided after 30 days
- Permanent work-from-home role. You will have to use your own internet.
- SHIFT TIMES: UK TIME ZONE - 4PM to 1AM Philippine time, Monday to Friday
This is a remote position.
Philippine-based Filipino applicants.
IMPORTANT: UK SHIFT 4PM to 1AM, Philippine Time, Monday to Friday
MUST HAVE experience working in professional education & training and/or Higher or Tertiary Education.
Experience In STEM Programs Is a Great Plus.
Scope of role:
Program Delivery and Coordination 80%
Continuous Improvement & Other Projects 20%
You should have the following experience and qualities
Philippine-based Filipino applicants.
IMPORTANT: UK SHIFT 4PM to 1AM, Philippine Time, Monday to Friday
MUST HAVE experience working in professional education & training and/or Higher or Tertiary Education.
Experience In STEM Programs Is a Great Plus.
Scope of role:
- Support the preparation, planning, delivery and reporting of programs, according to the delivery schedule / calendar
- Work with Program Manager/Director to liaise with key external stakeholders (including university and industry partners) to support program delivery, including student recruitment, program logistics and technical support and reporting
- Provide support on technical configuration and testing requirements
- Support and execute on the administrative requirements of program delivery (for example but not limited to, community management, participant support through multiple channels, managing workflows and documents, facilitating workshops)
- Program monitoring, evaluation and reporting
Program Delivery and Coordination 80%
- Support of program delivery including planning, preparation, delivery and reporting.
- Coordination and maintenance of project delivery of assigned Programs and allocation of work across all delivery requirements for each program delivered by the Team.
- Manage and maintain duties in the Programs Calendar and Asana project lists across all programs and ensure all tasks and projects are on track and delivered as per the schedule.
- Liaising with Universities and coordinating all requirements post sale from student recruitment, support and program reporting with allocated stakeholders (ie Careers team)
- Lead Mentor recruitment and engagement for Micro Projects.
- Collaborating with relevant staff and ensuring configuration and UAT is completed for all programs.
- Liaising with the Projects team to ensure all Clients/Projects engaged, confirmed and ready for program launches
- Lead and manage all venues and facilitation requirements in place for program launches
- Program Coordination including program support, interventions, tech requirements and successful execution for Programs to a high standard.
- Engagement and bug reporting with the tech team, along with continuous product improvement feedback.
- Report weekly to Programs team updates and status, flagging key issues re resource needs.
- Continuous improvement of program delivery / efficiency and scale
Continuous Improvement & Other Projects 20%
- Work collaboratively with Programs, Design, CS and Tech Team to ensure quality delivery of experience, and oversees continual program learning and process improvements are implemented at business scale.
- Involvement in Customer Success projects as required. Ie Job Smart
- A Sys-Admin Power user managing technical requirements, and training of others (internally and externally).
- Special Projects.
- Learning Design or Social Media & Promotional videos
- Accountability for ensuring contracted Program delivery and Customer projects are delivered to a high standard and within set timeframes
- Support the Programs Team in Mentor recruitment, engagement and management
- Support all customer needs across student, industry and educators
- Programs are configured to a high standard, with minimal errors and maximum accuracy
- Technical helpdesk support queries and Programs Inbox emails are responded to within 1-2 business days
- Continuous improvement of program delivery/efficiency and scale of Programs
- 100% of contracted programs are successfully delivered on time, in a quality manner
- 100% of required Mentors for micro programs successfully recruited, engaged and managed
- Positive customer feedback (including University customers and their retention) and ‘willingness to recommend (WTR)’ score of 8 and above
- 100% of Design, special and/or ad hoc projects delivered within scope, on time and in a high quality manner (demonstrated in WTR scores)
- Demonstrating our values, leadership and team performance
You should have the following experience and qualities
- Minimum 1 year of professional experience working with students and/or early career graduates gained from backgrounds in roles such as Graduate Recruitment, L&D, tertiary careers, Work Integrated Learning or Student Experience.
- High energy and entrepreneurial drive
- An ability to learn and adapt quickly; quickly get a firm grasp of our customers, business and processes
- Excellent presentation, communication, teamwork and interpersonal skills
- Creativity, optimism and flexibility in the face of project changes and challenges #startuplife
- Relevant tertiary qualifications
- A secondary background and experience in fields such as customer success, product management, community management, management consulting, innovation, marketing & communications would be valuable
- Monthly Salary: Php35,000
- Salary will be paid on a bi-monthly basis on the 15th and 30th or 31st of each month
- You will be paid extra for overtime and Philippines public holidays
- Probation: 6 months and after Probation
- 10 days annual leave credits
- 5 days of sick leave
- HMO Offered after 6 months probation
- 13th Month Pay after 30 days
- Annual Appraisal
- Laptop provided after 30 days
- Permanent work-from-home role. You will have to use your own internet.
- SHIFT TIMES: UK TIME ZONE - 4PM to 1AM Philippine time, Monday to Friday