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Jobs or company...

Communication Skills Coach

Salary undisclosed
Checking job availability...
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Role: Communication Skills Coach

Experience: 1-2 years in BPO setting

Skills: C1-C2 in Versant/7.5-6.5 in IELTS/880+ in TOEIC/28+ in TOEFL IBT Speaking/110-120 in TOEFL IBT. In-depth exposure and understanding of, but not limited to, CSAT, COMMSAT, and NPS.

Location: Muntinlupa, Philippines

We at Coforge are hiring Communication Skills Coach with the following skillset:

ROLE AND RESPONSIBILITIES:

Monitor and evaluate language quality using a standard, internally built, Communication Evaluation Form.

Utilize the data gathered from communications audits in exploring improvement opportunities and present findings and recommended solutions to the stakeholders.

Implement targeted Communication Skills development program, monitor and present results based on the agreed SLA in the Project Charter.

Continuously monitor, coach, and provide real-time-assistance on the agent/agents assigned for Communication and Soft Skills improvement.

Participate in calibrations, employee communication sessions, and/or creation of communication job aids and tools that can help in the overall quality of customer interactions.

Provides accurate and timely reports on a daily, monthly, month-to-date and year-to-date rolling basis on language quality, agent or group improvements, project status and other key metrics impacted by improvement on Communication Skills.

Undertakes work requiring basic application of acquired business or operational skills and knowledge and the principles of the primary discipline.

Perform other duties assigned by the immediate supervisor/manager.

QUALIFICATIONS AND EDUCATION REQUIREMENTS:

College graduate or equivalent relevant work experience.

PREFERRED SKILLS:

C1-C2 in Versant/7.5-6.5 in IELTS/880+ in TOEIC/28+ in TOEFL IBT Speaking/110-120 in TOEFL IBT.

Knowledge on operational/performance metrics impacted by Communication and Soft Skills.

Exhibit a strong understanding of performance management and applied communication skills.

Excellent organizational and interpersonal skills.

Excellent analytical and problem-solving skills.

Outstanding listening skills and the ability to process auditory information very quickly.

Ability to identify trends in data and communication patterns in call transactions.

Ability to identify specific behavior patterns by listening to telephone calls or analyzing written transactions.

Proficient in MS Office (Excel, Word, PowerPoint).

Knowledge and understanding of Adult Learning Principle and GROW/ADDIE model.

In-depth exposure and understanding of, but not limited to, CSAT, COMMSAT, and NPS.

EXPERIENCE:

Proven high level of customer service delivery (must have).

Overall work experience of 1-2 years in BPO, taking inbound calls with at least 1 years experience as a Communication Skills Trainer, Quality Analyst, or Coach (must have).

At least 1 years in ESL instruction (good to have).

Role: Communication Skills Coach

Experience: 1-2 years in BPO setting

Skills: C1-C2 in Versant/7.5-6.5 in IELTS/880+ in TOEIC/28+ in TOEFL IBT Speaking/110-120 in TOEFL IBT. In-depth exposure and understanding of, but not limited to, CSAT, COMMSAT, and NPS.

Location: Muntinlupa, Philippines

We at Coforge are hiring Communication Skills Coach with the following skillset:

ROLE AND RESPONSIBILITIES:

â–ª Monitor and evaluate language quality using a standard, internally built, Communication Evaluation Form.

â–ª Utilize the data gathered from communications audits in exploring improvement opportunities and present findings and recommended solutions to the stakeholders.

â–ª Implement targeted Communication Skills development program, monitor and present results based on the agreed SLA in the Project Charter.

â–ª Continuously monitor, coach, and provide real-time-assistance on the agent/agents assigned for Communication and Soft Skills improvement.

â–ª Participate in calibrations, employee communication sessions, and/or creation of communication job aids and tools that can help in the overall quality of customer interactions.

â–ª Provides accurate and timely reports on a daily, monthly, month-to-date and year-to-date rolling basis on language quality, agent or group improvements, project status and other key metrics impacted by improvement on Communication Skills.

â–ª Undertakes work requiring basic application of acquired business or operational skills and knowledge and the principles of the primary discipline.

â–ª Perform other duties assigned by the immediate supervisor/manager.

QUALIFICATIONS AND EDUCATION REQUIREMENTS:

â–ª College graduate or equivalent relevant work experience.

PREFERRED SKILLS:

â–ª C1-C2 in Versant/7.5-6.5 in IELTS/880+ in TOEIC/28+ in TOEFL IBT Speaking/110-120 in TOEFL IBT.

â–ª Knowledge on operational/performance metrics impacted by Communication and Soft Skills.

â–ª Exhibit a strong understanding of performance management and applied communication skills.

â–ª Excellent organizational and interpersonal skills.

â–ª Excellent analytical and problem-solving skills.

â–ª Outstanding listening skills and the ability to process auditory information very quickly.

â–ª Ability to identify trends in data and communication patterns in call transactions.

â–ª Ability to identify specific behavior patterns by listening to telephone calls or analyzing written transactions.

â–ª Proficient in MS Office (Excel, Word, PowerPoint).

â–ª Knowledge and understanding of Adult Learning Principle and GROW/ADDIE model.

â–ª In-depth exposure and understanding of, but not limited to, CSAT, COMMSAT, and NPS.

EXPERIENCE:

â–ª Proven high level of customer service delivery (must have).

â–ª Overall work experience of 1-2 years in BPO, taking inbound calls with at least 1 years experience as a Communication Skills Trainer, Quality Analyst, or Coach (must have).

â–ª At least 1 years in ESL instruction (good to have).