Customer Service Representative (Property Rental)
Salary undisclosed
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This is a remote position.
Schedule
Client Overview
Join a thriving vacation rental management company that’s making waves in the Florida hospitality industry! Our client manages an impressive portfolio of properties across the Sunshine State, catering to travelers from around the globe through popular platforms like Airbnb, Booking.com, and VRBO. As a rapidly growing business in the competitive vacation rental market, we’re seeking passionate individuals to help us deliver exceptional experiences to our guests and property owners alike.
Job Description
Embark on an exciting career in the dynamic world of vacation rentals as a Customer Service Representative for our expanding Florida-based property management company. In this role, you’ll be the friendly voice and helpful presence behind our brand, ensuring smooth operations across our diverse portfolio of vacation properties. You’ll manage guest relations, handle bookings, and maintain our high standards of customer satisfaction across multiple booking platforms. This position offers the perfect blend of hospitality industry excitement and the flexibility of remote work, allowing you to be part of creating unforgettable vacation experiences for travelers while working from the comfort of your own home.
Responsibilities
Schedule
- 40 hours per week
- Thursday, Friday, Saturday, Sunday, Monday: 8am to 4pm Tampa, FL
- Includes 30 minutes paid break
Client Overview
Join a thriving vacation rental management company that’s making waves in the Florida hospitality industry! Our client manages an impressive portfolio of properties across the Sunshine State, catering to travelers from around the globe through popular platforms like Airbnb, Booking.com, and VRBO. As a rapidly growing business in the competitive vacation rental market, we’re seeking passionate individuals to help us deliver exceptional experiences to our guests and property owners alike.
Job Description
Embark on an exciting career in the dynamic world of vacation rentals as a Customer Service Representative for our expanding Florida-based property management company. In this role, you’ll be the friendly voice and helpful presence behind our brand, ensuring smooth operations across our diverse portfolio of vacation properties. You’ll manage guest relations, handle bookings, and maintain our high standards of customer satisfaction across multiple booking platforms. This position offers the perfect blend of hospitality industry excitement and the flexibility of remote work, allowing you to be part of creating unforgettable vacation experiences for travelers while working from the comfort of your own home.
Responsibilities
- Serve as the primary point of contact for guest inquiries, providing prompt and professional responses across multiple communication channels
- Manage bookings and reservations efficiently on platforms such as Airbnb, Booking.com, and VRBO, ensuring accuracy and maximizing occupancy rates
- Handle customer service issues with grace and efficiency, turning potential challenges into opportunities for guest satisfaction
- Coordinate seamlessly with our on-site property management team to swiftly resolve any property-related issues
- Maintain meticulous reservation records and guest information, ensuring data accuracy and privacy
- Become an expert on our properties and local attractions, providing guests with valuable information to enhance their stay
- Proactively identify opportunities to upsell services and improve guest experiences
- Contribute to the continuous improvement of our customer service processes and standards
- Excellent written and verbal communication skills in English, with a warm and professional demeanor
- Previous experience in customer service, preferably in hospitality, property management, or a related field
- Demonstrated proficiency in using vacation rental platforms such as Airbnb, Booking.com, and VRBO
- Strong problem-solving skills and the ability to work independently in a remote environment
- Exceptional multitasking abilities to manage multiple properties and guest inquiries simultaneously
- Flexibility to work evening hours (Eastern Time) and potentially extended hours as needed
- Tech-savvy with the ability to quickly learn new software and booking systems
- Passion for the hospitality industry and a commitment to creating outstanding guest experiences
- Reliable home office setup with a strong internet connection
- Ability to maintain composure and deliver high-quality service during peak seasons and high-stress situations
This is a remote position.
Schedule
Client Overview
Join a thriving vacation rental management company that’s making waves in the Florida hospitality industry! Our client manages an impressive portfolio of properties across the Sunshine State, catering to travelers from around the globe through popular platforms like Airbnb, Booking.com, and VRBO. As a rapidly growing business in the competitive vacation rental market, we’re seeking passionate individuals to help us deliver exceptional experiences to our guests and property owners alike.
Job Description
Embark on an exciting career in the dynamic world of vacation rentals as a Customer Service Representative for our expanding Florida-based property management company. In this role, you’ll be the friendly voice and helpful presence behind our brand, ensuring smooth operations across our diverse portfolio of vacation properties. You’ll manage guest relations, handle bookings, and maintain our high standards of customer satisfaction across multiple booking platforms. This position offers the perfect blend of hospitality industry excitement and the flexibility of remote work, allowing you to be part of creating unforgettable vacation experiences for travelers while working from the comfort of your own home.
Responsibilities
Schedule
- 40 hours per week
- Thursday, Friday, Saturday, Sunday, Monday: 8am to 4pm Tampa, FL
- Includes 30 minutes paid break
Client Overview
Join a thriving vacation rental management company that’s making waves in the Florida hospitality industry! Our client manages an impressive portfolio of properties across the Sunshine State, catering to travelers from around the globe through popular platforms like Airbnb, Booking.com, and VRBO. As a rapidly growing business in the competitive vacation rental market, we’re seeking passionate individuals to help us deliver exceptional experiences to our guests and property owners alike.
Job Description
Embark on an exciting career in the dynamic world of vacation rentals as a Customer Service Representative for our expanding Florida-based property management company. In this role, you’ll be the friendly voice and helpful presence behind our brand, ensuring smooth operations across our diverse portfolio of vacation properties. You’ll manage guest relations, handle bookings, and maintain our high standards of customer satisfaction across multiple booking platforms. This position offers the perfect blend of hospitality industry excitement and the flexibility of remote work, allowing you to be part of creating unforgettable vacation experiences for travelers while working from the comfort of your own home.
Responsibilities
- Serve as the primary point of contact for guest inquiries, providing prompt and professional responses across multiple communication channels
- Manage bookings and reservations efficiently on platforms such as Airbnb, Booking.com, and VRBO, ensuring accuracy and maximizing occupancy rates
- Handle customer service issues with grace and efficiency, turning potential challenges into opportunities for guest satisfaction
- Coordinate seamlessly with our on-site property management team to swiftly resolve any property-related issues
- Maintain meticulous reservation records and guest information, ensuring data accuracy and privacy
- Become an expert on our properties and local attractions, providing guests with valuable information to enhance their stay
- Proactively identify opportunities to upsell services and improve guest experiences
- Contribute to the continuous improvement of our customer service processes and standards
- Excellent written and verbal communication skills in English, with a warm and professional demeanor
- Previous experience in customer service, preferably in hospitality, property management, or a related field
- Demonstrated proficiency in using vacation rental platforms such as Airbnb, Booking.com, and VRBO
- Strong problem-solving skills and the ability to work independently in a remote environment
- Exceptional multitasking abilities to manage multiple properties and guest inquiries simultaneously
- Flexibility to work evening hours (Eastern Time) and potentially extended hours as needed
- Tech-savvy with the ability to quickly learn new software and booking systems
- Passion for the hospitality industry and a commitment to creating outstanding guest experiences
- Reliable home office setup with a strong internet connection
- Ability to maintain composure and deliver high-quality service during peak seasons and high-stress situations