Checking job availability...
Original
Simplified
- Be part of the first 20 pioneer team in Manila
- Work in a multinational workplace with a lot of growth opportunities.
Our client is a multinational organization in the FMCG industry, with an extensive global footprint. They are establishing a pioneer presence in Taguig, Metro Manila, expanding their large workforce and robust market presence in Hong Kong and beyond, with a focus on delivering quality products to consumers in a timely and efficient manner.
Job Description
Job Description for Operations Manager:
- Lead the launch and growth of the pioneer PH site, scaling operations and building a high-performing team.
- Oversee end-to-end contact center operations, including live chat, email, outbound, and inbound support, with potential sales elements.
- Develop and execute strategic plans to expand the site while ensuring operational efficiency and excellence.
- Manage site performance, implement best practices, and drive continuous improvement initiatives.
- Collaborate with global teams to align operations with business objectives and optimize in-house capabilities.
- Foster a strong company culture, ensuring a positive and productive work environment.
- Ensure compliance with company policies, industry standards, and local regulations.
- Act as a key decision-maker, driving innovation and contributing to the company's long-term success in the region.
A Successful Operations Manager Should Have
- Proven expertise in leading and managing a site, including contact center operations.
- Strong background in handling live chat, email, inbound/outbound support, and sales-driven customer interactions.
- Ability to scale operations, build teams, and drive business growth in a fast-paced environment.
- Strong strategic mindset, with a track record of implementing operational improvements and best practices.
- Knowledge in both in-house and BPO contact center models is a plus.
- Excellent leadership and stakeholder management skills, with the ability to collaborate across global teams.
- Deep understanding of compliance, industry standards, and local labor regulations.
- Results-driven, adaptable, and passionate about building and leading a pioneer team.
This is a rare opportunity to lead and build a pioneer site for a global FMCG company in Metro Manila. The role offers full ownership of operations, with the chance to scale the team and drive business expansion. Expect a thriving, fast-growing environment with strong support from global teams. Competitive compensation, career growth, and the chance to shape the company's future in the region. Be part of a strategic initiative that will make a lasting impact.
Contact: Juan Dela Cruz
Quote job ref: JN-022025-6678470
- Be part of the first 20 pioneer team in Manila
- Work in a multinational workplace with a lot of growth opportunities.
Our client is a multinational organization in the FMCG industry, with an extensive global footprint. They are establishing a pioneer presence in Taguig, Metro Manila, expanding their large workforce and robust market presence in Hong Kong and beyond, with a focus on delivering quality products to consumers in a timely and efficient manner.
Job Description
Job Description for Operations Manager:
- Lead the launch and growth of the pioneer PH site, scaling operations and building a high-performing team.
- Oversee end-to-end contact center operations, including live chat, email, outbound, and inbound support, with potential sales elements.
- Develop and execute strategic plans to expand the site while ensuring operational efficiency and excellence.
- Manage site performance, implement best practices, and drive continuous improvement initiatives.
- Collaborate with global teams to align operations with business objectives and optimize in-house capabilities.
- Foster a strong company culture, ensuring a positive and productive work environment.
- Ensure compliance with company policies, industry standards, and local regulations.
- Act as a key decision-maker, driving innovation and contributing to the company's long-term success in the region.
A Successful Operations Manager Should Have
- Proven expertise in leading and managing a site, including contact center operations.
- Strong background in handling live chat, email, inbound/outbound support, and sales-driven customer interactions.
- Ability to scale operations, build teams, and drive business growth in a fast-paced environment.
- Strong strategic mindset, with a track record of implementing operational improvements and best practices.
- Knowledge in both in-house and BPO contact center models is a plus.
- Excellent leadership and stakeholder management skills, with the ability to collaborate across global teams.
- Deep understanding of compliance, industry standards, and local labor regulations.
- Results-driven, adaptable, and passionate about building and leading a pioneer team.
This is a rare opportunity to lead and build a pioneer site for a global FMCG company in Metro Manila. The role offers full ownership of operations, with the chance to scale the team and drive business expansion. Expect a thriving, fast-growing environment with strong support from global teams. Competitive compensation, career growth, and the chance to shape the company's future in the region. Be part of a strategic initiative that will make a lasting impact.
Contact: Juan Dela Cruz
Quote job ref: JN-022025-6678470