Information Technology Support Specialist

Job Overview:

We are seeking a dedicated and detail-oriented IT Support Specialist to join our team. This role ensures seamless IT operations by providing technical support, troubleshooting hardware and software issues, managing IT assets and inventory, and ensuring compliance with data privacy and information security policies. The ideal candidate has strong problem-solving skills and experience with both Apple Mac and Windows environments.

Key Responsibilities:

Technical Support & Troubleshooting:

• Provide technical assistance to employees, ensuring minimal disruptions in daily operations.
• Diagnose, troubleshoot, and resolve hardware, software, and network issues for both Apple Mac and Windows systems.
• Assist with email configurations, troubleshooting, and security for Gmail, Microsoft Outlook, and Office 365.
• Manage Google Workspace (Gmail, Drive, Meet, etc.) and Microsoft Office Suite (Word, Excel, PowerPoint, Teams, SharePoint, etc.).
• Troubleshoot printers, peripherals, and other IT-related equipment.
• Identify recurring IT issues, document resolutions, and recommend preventive solutions.

IT Asset Management, Inventory, & Procurement:

• Maintain and update the IT asset inventory, tracking company hardware, software, and peripherals.
• Ensure all IT assets are properly documented, tagged, and accounted for.
• Oversee equipment allocation, retrieval, and disposal following company policies.
• Assist in IT procurement, including sourcing, purchasing, and vendor coordination for laptops, desktops, peripherals, and software licenses.
• Work closely with Finance/Admin teams to ensure cost-efficient IT purchases while maintaining quality and compliance.
• Coordinate with vendors for warranty claims, repairs, and replacements of IT equipment.

Device, Network, & Security Management:

• Set up and configure laptops, desktops, and mobile devices for new and existing employees.
• Install, upgrade, and maintain software applications, antivirus solutions, and security patches.
• Manage user accounts, access permissions, and system security across company platforms.
• Assist in network maintenance, including routers, firewalls, Wi-Fi connectivity, and VPN setup.

Confidentiality, Data Privacy, & ISMS Compliance:

• Ensure adherence to ISMS policies, data privacy regulations, and IT security best practices.
• Maintain strict confidentiality of employee, client, and company data, preventing unauthorized access.
• Support compliance with company-wide security protocols and participate in security awareness initiatives.
• Assist in monitoring potential data security risks and reporting incidents to IT leadership.

Process Documentation & Continuous Improvement:

• Maintain detailed records of IT issues, equipment inventory, and procurement activities.
• Stay updated on the latest Apple, Microsoft, and cloud-based IT trends to enhance internal systems.

Qualifications & Requirements:

Experience & Technical Skills:

• 2-3 years of experience in IT support, helpdesk support, or technical troubleshooting roles.
• Strong knowledge of Apple Mac systems and Windows operating systems.
• Experience with Gmail, Microsoft Outlook, and Office 365 email systems.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Teams, SharePoint, etc.).
• Familiarity with Google Workspace (Drive, Meet, Docs, etc.) is a plus.
• Experience in basic network troubleshooting, including VPN, firewalls, Wi-Fi, and internet connectivity.
• Basic knowledge of ISMS policies and a commitment to compliance with data privacy and security protocols.
• Experience in IT asset management, procurement, and vendor coordination is an advantage.

Soft Skills & Competencies:

• Excellent problem-solving skills and the ability to work well under pressure.
• Strong communication skills, with the ability to explain technical concepts to non-technical users.
• Customer-focused approach with a strong sense of urgency and accountability.
• High level of integrity and discretion in handling confidential data and IT security matters.
• Ability to prioritize tasks, manage time effectively, and work independently.
• Detail-oriented with a passion for continuous learning, IT innovation, and security compliance.

Education & Certifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
• Certifications such as CompTIA A+, Google IT Support, Apple Certified Support Professional (ACSP), Microsoft Certified: Modern Desktop Administrator are a plus.

Job Overview:

We are seeking a dedicated and detail-oriented IT Support Specialist to join our team. This role ensures seamless IT operations by providing technical support, troubleshooting hardware and software issues, managing IT assets and inventory, and ensuring compliance with data privacy and information security policies. The ideal candidate has strong problem-solving skills and experience with both Apple Mac and Windows environments.

Key Responsibilities:

Technical Support & Troubleshooting:

• Provide technical assistance to employees, ensuring minimal disruptions in daily operations.
• Diagnose, troubleshoot, and resolve hardware, software, and network issues for both Apple Mac and Windows systems.
• Assist with email configurations, troubleshooting, and security for Gmail, Microsoft Outlook, and Office 365.
• Manage Google Workspace (Gmail, Drive, Meet, etc.) and Microsoft Office Suite (Word, Excel, PowerPoint, Teams, SharePoint, etc.).
• Troubleshoot printers, peripherals, and other IT-related equipment.
• Identify recurring IT issues, document resolutions, and recommend preventive solutions.

IT Asset Management, Inventory, & Procurement:

• Maintain and update the IT asset inventory, tracking company hardware, software, and peripherals.
• Ensure all IT assets are properly documented, tagged, and accounted for.
• Oversee equipment allocation, retrieval, and disposal following company policies.
• Assist in IT procurement, including sourcing, purchasing, and vendor coordination for laptops, desktops, peripherals, and software licenses.
• Work closely with Finance/Admin teams to ensure cost-efficient IT purchases while maintaining quality and compliance.
• Coordinate with vendors for warranty claims, repairs, and replacements of IT equipment.

Device, Network, & Security Management:

• Set up and configure laptops, desktops, and mobile devices for new and existing employees.
• Install, upgrade, and maintain software applications, antivirus solutions, and security patches.
• Manage user accounts, access permissions, and system security across company platforms.
• Assist in network maintenance, including routers, firewalls, Wi-Fi connectivity, and VPN setup.

Confidentiality, Data Privacy, & ISMS Compliance:

• Ensure adherence to ISMS policies, data privacy regulations, and IT security best practices.
• Maintain strict confidentiality of employee, client, and company data, preventing unauthorized access.
• Support compliance with company-wide security protocols and participate in security awareness initiatives.
• Assist in monitoring potential data security risks and reporting incidents to IT leadership.

Process Documentation & Continuous Improvement:

• Maintain detailed records of IT issues, equipment inventory, and procurement activities.
• Stay updated on the latest Apple, Microsoft, and cloud-based IT trends to enhance internal systems.

Qualifications & Requirements:

Experience & Technical Skills:

• 2-3 years of experience in IT support, helpdesk support, or technical troubleshooting roles.
• Strong knowledge of Apple Mac systems and Windows operating systems.
• Experience with Gmail, Microsoft Outlook, and Office 365 email systems.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Teams, SharePoint, etc.).
• Familiarity with Google Workspace (Drive, Meet, Docs, etc.) is a plus.
• Experience in basic network troubleshooting, including VPN, firewalls, Wi-Fi, and internet connectivity.
• Basic knowledge of ISMS policies and a commitment to compliance with data privacy and security protocols.
• Experience in IT asset management, procurement, and vendor coordination is an advantage.

Soft Skills & Competencies:

• Excellent problem-solving skills and the ability to work well under pressure.
• Strong communication skills, with the ability to explain technical concepts to non-technical users.
• Customer-focused approach with a strong sense of urgency and accountability.
• High level of integrity and discretion in handling confidential data and IT security matters.
• Ability to prioritize tasks, manage time effectively, and work independently.
• Detail-oriented with a passion for continuous learning, IT innovation, and security compliance.

Education & Certifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
• Certifications such as CompTIA A+, Google IT Support, Apple Certified Support Professional (ACSP), Microsoft Certified: Modern Desktop Administrator are a plus.