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The Company
Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.
We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.
Meet The Team
Join a dynamic team driving end-to-end process enhancements! We're all about process and organizational design, improvement, consulting, coaching, and mapping, using Continuous Improvement methods. Work with the Senior Manager for Continuous Improvement, collaborating closely with Functional Leads, Project Managers, and transformational roles.
Where You Come In
Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.
We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.
Meet The Team
Join a dynamic team driving end-to-end process enhancements! We're all about process and organizational design, improvement, consulting, coaching, and mapping, using Continuous Improvement methods. Work with the Senior Manager for Continuous Improvement, collaborating closely with Functional Leads, Project Managers, and transformational roles.
Where You Come In
- Lead the implementation of the Management Operating System (MOS) which is Dexcom’s performance management framework in coordination with key stakeholders.
- Provide consultation and support to stakeholders on operations management, meeting facilitation, basic to advanced problem solving, and escalation.
- Responsible for management and delivery of the the Lean Six Sigma Green Belt Training module.
- Collaborate with stakeholders to develop and maintain a project roadmap to proactively identify or mitigate risks and ensure performance versus targets.
- Lead planned or ad-hoc cross-Tower Continuous Improvement projects.
- Facilitate the design, standardization and implementation of new / improved processes to improve service delivery.
- Create, maintain and update documentation of process maps, overviews, details, and flows in coordination with stakeholders. Provide data analysis deep dive support, as needed.
- Contribute in preparing supporting deliverables (e.g., documents and presentations) and supporting business management activities.
- Champion a culture of Continuous Improvement within Dexcom thru different communication tools, events, and campaigns.
- At least 8 years of experience in the Shared Services, Business Process Outsourcing, or Call Center field is preferred
- University degree and/or relevant experience
- At least a Certified Lean Six Sigma Black Belt
- Proven experience and understanding of performance management frameworks such as COPC is required. COPC certification is preferred.
- Experience in using MS 365, Office, Productivity, Reporting and Statistical Analysis tools (e.g., MiniTab, SPSS).
- Excellent analytical and structured problem-solving skills
- Excellent verbal and written communication, presentation, and facilitation skills.
- Proven experience with business processes, data analysis and / or project management
- Ability to effectively prioritize and execute tasks while under pressure
- Strong customer service orientation
- Experience working in a team-oriented, collaborative environment and stakeholder management
- Ability to perform other functions as required in the nature and scope of position
- A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community .
- A full and comprehensive benefits program.
- Growth opportunities on a global scale.
- Access to career development through in-house learning programs and/or qualified tuition reimbursement.
- An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.
The Company
Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.
We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.
Meet The Team
Join a dynamic team driving end-to-end process enhancements! We're all about process and organizational design, improvement, consulting, coaching, and mapping, using Continuous Improvement methods. Work with the Senior Manager for Continuous Improvement, collaborating closely with Functional Leads, Project Managers, and transformational roles.
Where You Come In
Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.
We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.
Meet The Team
Join a dynamic team driving end-to-end process enhancements! We're all about process and organizational design, improvement, consulting, coaching, and mapping, using Continuous Improvement methods. Work with the Senior Manager for Continuous Improvement, collaborating closely with Functional Leads, Project Managers, and transformational roles.
Where You Come In
- Lead the implementation of the Management Operating System (MOS) which is Dexcom’s performance management framework in coordination with key stakeholders.
- Provide consultation and support to stakeholders on operations management, meeting facilitation, basic to advanced problem solving, and escalation.
- Responsible for management and delivery of the the Lean Six Sigma Green Belt Training module.
- Collaborate with stakeholders to develop and maintain a project roadmap to proactively identify or mitigate risks and ensure performance versus targets.
- Lead planned or ad-hoc cross-Tower Continuous Improvement projects.
- Facilitate the design, standardization and implementation of new / improved processes to improve service delivery.
- Create, maintain and update documentation of process maps, overviews, details, and flows in coordination with stakeholders. Provide data analysis deep dive support, as needed.
- Contribute in preparing supporting deliverables (e.g., documents and presentations) and supporting business management activities.
- Champion a culture of Continuous Improvement within Dexcom thru different communication tools, events, and campaigns.
- At least 8 years of experience in the Shared Services, Business Process Outsourcing, or Call Center field is preferred
- University degree and/or relevant experience
- At least a Certified Lean Six Sigma Black Belt
- Proven experience and understanding of performance management frameworks such as COPC is required. COPC certification is preferred.
- Experience in using MS 365, Office, Productivity, Reporting and Statistical Analysis tools (e.g., MiniTab, SPSS).
- Excellent analytical and structured problem-solving skills
- Excellent verbal and written communication, presentation, and facilitation skills.
- Proven experience with business processes, data analysis and / or project management
- Ability to effectively prioritize and execute tasks while under pressure
- Strong customer service orientation
- Experience working in a team-oriented, collaborative environment and stakeholder management
- Ability to perform other functions as required in the nature and scope of position
- A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community .
- A full and comprehensive benefits program.
- Growth opportunities on a global scale.
- Access to career development through in-house learning programs and/or qualified tuition reimbursement.
- An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.