Manager - Partner Management

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

As a Partner Management, you will play a pivotal role in fostering and maintaining strategic relationships with key stakeholders internally and externally. Your expertise will ensure smooth collaboration, operational excellence, and the resolution of challenges to support organizational goals and deliver value.

Partner Management

Relationship Management:

• Act as a trusted liaison between executives, internal teams, and vendor partners to facilitate communication and build strong, collaborative relationships.
• Proactively cultivate and maintain long-term partnerships by understanding the goals, expectations, and priorities of all parties.

Accountability and Escalation:

• Serve as the primary point of accountability for addressing and resolving relationship challenges and operational issues.
• Manage escalations and arbitration efforts to ensure alignment and mitigate risks when traditional vendor management efforts (e.g., project management) fail.
• Act decisively to navigate complex situations, balancing the needs of stakeholders while preserving partnership integrity.

Operational Oversight:

• Partner with internal teams and vendors to monitor performance, adherence to agreements, and compliance with operational standards.
• Collaborate with project management, procurement, and other functions to anticipate and address potential bottlenecks or conflicts.

Strategic Collaboration:

• Work closely with leadership to align vendor relationships with broader organizational strategies and goals.
• Facilitate continuous improvement initiatives, leveraging vendor capabilities to drive innovation and efficiency.
• Facilitates and builds relationships with and among executives internally and across with vendors
• Acts as point of accountability for escalation and arbitration for relationship issues and operational problems (if all other avenues of vendor management fail e.g. Project Management)
  
  
  

Contract Management

• Co-Manage contract renewals, revisions and amendments post contract execution working together with the IT Contract Manager, Partner and internal stakeholders.
• Contract Creation and Negotiation - Reviewing/Drafting Contracts: Develop clear, comprehensive, and legally sound contracts tailored to the needs of the organization. Negotiation: Engage in discussions with vendors, internal clients, and other stakeholders to agree on terms and conditions that are favorable to the organization.
• Execute contract validation and reporting according to agreed upon process to ensure deliverables are being met by key stakeholders and the value of the contract isn’t deteriorating throughout its early phases of growth
• Compliance and Monitoring - Compliance: Ensure all contracts adhere to legal and regulatory requirements, including industry standards and internal policies. Contract Monitoring: Track contract duration and expiry to support proponents in the timely renewal of contracts.
• Issue Resolution and Amendments - Problem-Solving: Provide support in addressing any disputes or issues that arise during the contract term. Amendments: Manage modifications and extensions to contracts as necessary, ensuring all changes are documented and agreed upon.
• Stakeholder Collaboration - Collaborate with cross-functional teams including proponents, Legal, ISDP ( Security), BCM, Finance and external partners to drive operational excellence related to contracting.
• Documentation and Reporting - Record-Keeping: Maintain comprehensive records of all contracts, including but not limited to amendments, contract renewals, new engagements and Non-Disclosure Agreements (NDA).
• Strategy & Planning - Provide inputs in the improvement of existing terms and conditions. Provide guidance to internal stakeholders on the company policy and legal and contractual best practices regarding suppliers
• Supports in execution of consequence management to the partners as needed.
  
  
  

Work Experience

• 5+ years of work experience in governance or partner management roles
• Strong interpersonal and management skills
• Experience in one or more IT categories, including hardware, software, service and communication
• Experience working with legal and procurement staff
• Knowledge of procurement and vendor management practices
• Solid: 5-7 years of work experience in the desired / closely related area(s)
  
  
  

Core Competencies

• Supplier Management: Acts as the routine contact point between the organization and suppliers. Supports resolution of supplier related incidents, problems, or unsatisfactory performance.
• Contract Management: Experience in driving contract and procurement related matters at an organizational level.
• Negotiation/ Communication: Strong negotiation and communication background with a history of delivering contract close out on time and within acceptable terms and conditions. Communication: Background in Stakeholder Management, particularly in collaboration with cross-functional departments
• Relationship Management: Identifies and recommends the communications and relationship needs of stakeholder groups and Partners related to contract or issues. Act as bridge to open communication and discussion between internal stakeholders and partners. Provides informed feedback to assess and promote understanding.
  
  
  

Equal Opportunity Employer

Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

As a Partner Management, you will play a pivotal role in fostering and maintaining strategic relationships with key stakeholders internally and externally. Your expertise will ensure smooth collaboration, operational excellence, and the resolution of challenges to support organizational goals and deliver value.

Partner Management

Relationship Management:

• Act as a trusted liaison between executives, internal teams, and vendor partners to facilitate communication and build strong, collaborative relationships.
• Proactively cultivate and maintain long-term partnerships by understanding the goals, expectations, and priorities of all parties.

Accountability and Escalation:

• Serve as the primary point of accountability for addressing and resolving relationship challenges and operational issues.
• Manage escalations and arbitration efforts to ensure alignment and mitigate risks when traditional vendor management efforts (e.g., project management) fail.
• Act decisively to navigate complex situations, balancing the needs of stakeholders while preserving partnership integrity.

Operational Oversight:

• Partner with internal teams and vendors to monitor performance, adherence to agreements, and compliance with operational standards.
• Collaborate with project management, procurement, and other functions to anticipate and address potential bottlenecks or conflicts.

Strategic Collaboration:

• Work closely with leadership to align vendor relationships with broader organizational strategies and goals.
• Facilitate continuous improvement initiatives, leveraging vendor capabilities to drive innovation and efficiency.
• Facilitates and builds relationships with and among executives internally and across with vendors
• Acts as point of accountability for escalation and arbitration for relationship issues and operational problems (if all other avenues of vendor management fail e.g. Project Management)
  
  
  

Contract Management

• Co-Manage contract renewals, revisions and amendments post contract execution working together with the IT Contract Manager, Partner and internal stakeholders.
• Contract Creation and Negotiation - Reviewing/Drafting Contracts: Develop clear, comprehensive, and legally sound contracts tailored to the needs of the organization. Negotiation: Engage in discussions with vendors, internal clients, and other stakeholders to agree on terms and conditions that are favorable to the organization.
• Execute contract validation and reporting according to agreed upon process to ensure deliverables are being met by key stakeholders and the value of the contract isn’t deteriorating throughout its early phases of growth
• Compliance and Monitoring - Compliance: Ensure all contracts adhere to legal and regulatory requirements, including industry standards and internal policies. Contract Monitoring: Track contract duration and expiry to support proponents in the timely renewal of contracts.
• Issue Resolution and Amendments - Problem-Solving: Provide support in addressing any disputes or issues that arise during the contract term. Amendments: Manage modifications and extensions to contracts as necessary, ensuring all changes are documented and agreed upon.
• Stakeholder Collaboration - Collaborate with cross-functional teams including proponents, Legal, ISDP ( Security), BCM, Finance and external partners to drive operational excellence related to contracting.
• Documentation and Reporting - Record-Keeping: Maintain comprehensive records of all contracts, including but not limited to amendments, contract renewals, new engagements and Non-Disclosure Agreements (NDA).
• Strategy & Planning - Provide inputs in the improvement of existing terms and conditions. Provide guidance to internal stakeholders on the company policy and legal and contractual best practices regarding suppliers
• Supports in execution of consequence management to the partners as needed.
  
  
  

Work Experience

• 5+ years of work experience in governance or partner management roles
• Strong interpersonal and management skills
• Experience in one or more IT categories, including hardware, software, service and communication
• Experience working with legal and procurement staff
• Knowledge of procurement and vendor management practices
• Solid: 5-7 years of work experience in the desired / closely related area(s)
  
  
  

Core Competencies

• Supplier Management: Acts as the routine contact point between the organization and suppliers. Supports resolution of supplier related incidents, problems, or unsatisfactory performance.
• Contract Management: Experience in driving contract and procurement related matters at an organizational level.
• Negotiation/ Communication: Strong negotiation and communication background with a history of delivering contract close out on time and within acceptable terms and conditions. Communication: Background in Stakeholder Management, particularly in collaboration with cross-functional departments
• Relationship Management: Identifies and recommends the communications and relationship needs of stakeholder groups and Partners related to contract or issues. Act as bridge to open communication and discussion between internal stakeholders and partners. Provides informed feedback to assess and promote understanding.
  
  
  

Equal Opportunity Employer

Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.