Property Rental Assistant

This is a remote position.

Schedule

• 40 hours per week
• Monday - Thursday: 10AM - 6PM (includes 30 minutes paid break)
• Friday: 10AM- 3PM
• Saturday: Rest Day
• Sunday: 3 hours, time can be negotiated
  
  

Client Timezone: EST (Bronx, New York)

Client Overview

Join a thriving property rental brokerage in the heart of New York City! This dynamic company is at the forefront of connecting quality tenants with their dream rental properties. As a key player in the bustling New York real estate market, our client is seeking a dedicated virtual assistant to streamline their operations and enhance customer service. This is your chance to be part of an exciting industry, working with a diverse range of properties and clients in one of the world’s most vibrant cities.

Job Description

As a Property Rental Assistant, you’ll be the linchpin in our operations, managing the crucial first point of contact with potential tenants. This role offers an exciting opportunity to dive into the fast-paced world of New York real estate from the comfort of your home office. You’ll be instrumental in qualifying leads, managing inquiries, and ensuring a smooth rental process for both landlords and tenants. Your day will be filled with diverse tasks, from conducting initial tenant interviews to updating our property database and coordinating viewings. This position is perfect for someone who thrives on multitasking, has excellent communication skills, and is passionate about providing top-notch customer service in the real estate sector.

Responsibilities

• Serve as the primary point of contact for incoming calls and emails from potential tenants, providing professional and friendly customer service
• Conduct comprehensive initial interviews with prospective tenants, gathering crucial information such as bedroom requirements, budget constraints, and credit scores
• Maintain and update detailed Excel spreadsheets with tenant information, ensuring accurate and up-to-date records for efficient property matching
• Coordinate and schedule property viewings, managing the calendar to optimize the showing process for both tenants and the brokerage team
• Create and upload compelling property advertisements to various online platforms, driving lead generation and expanding the client base
• Manage email communications professionally, addressing inquiries promptly and maintaining positive relationships with potential tenants
• Assist in the tenant-property matching process, using your understanding of client needs and available listings to suggest suitable options
• Handle inquiries related to government housing vouchers, demonstrating knowledge of subsidized housing programs
• Collaborate with the brokerage team to streamline processes and improve overall operational efficiency
  
  

Requirements

• Fluent English communication skills, both verbal and written, with the ability to articulate clearly and professionally over the phone and in writing
• Basic proficiency in Microsoft Excel for data entry, management, and simple analysis
• Strong customer service orientation with excellent phone etiquette and the ability to handle diverse client interactions
• Demonstrated ability to work independently, manage time effectively, and prioritize tasks in a fast-paced environment
• Familiarity with Google Drive and Gmail, with the ability to quickly adapt to new software and systems
• Spanish language skills are a plus, offering the opportunity to serve a broader client base
• High level of attention to detail, particularly when handling sensitive client information and property data
• Strong internet connection and a quiet, professional home office setup for virtual work
• Interest in or basic knowledge of the real estate industry is beneficial, but not required – we provide comprehensive training on our specific processes and market

This is a remote position.

Schedule

• 40 hours per week
• Monday - Thursday: 10AM - 6PM (includes 30 minutes paid break)
• Friday: 10AM- 3PM
• Saturday: Rest Day
• Sunday: 3 hours, time can be negotiated
  
  

Client Timezone: EST (Bronx, New York)

Client Overview

Join a thriving property rental brokerage in the heart of New York City! This dynamic company is at the forefront of connecting quality tenants with their dream rental properties. As a key player in the bustling New York real estate market, our client is seeking a dedicated virtual assistant to streamline their operations and enhance customer service. This is your chance to be part of an exciting industry, working with a diverse range of properties and clients in one of the world’s most vibrant cities.

Job Description

As a Property Rental Assistant, you’ll be the linchpin in our operations, managing the crucial first point of contact with potential tenants. This role offers an exciting opportunity to dive into the fast-paced world of New York real estate from the comfort of your home office. You’ll be instrumental in qualifying leads, managing inquiries, and ensuring a smooth rental process for both landlords and tenants. Your day will be filled with diverse tasks, from conducting initial tenant interviews to updating our property database and coordinating viewings. This position is perfect for someone who thrives on multitasking, has excellent communication skills, and is passionate about providing top-notch customer service in the real estate sector.

Responsibilities

• Serve as the primary point of contact for incoming calls and emails from potential tenants, providing professional and friendly customer service
• Conduct comprehensive initial interviews with prospective tenants, gathering crucial information such as bedroom requirements, budget constraints, and credit scores
• Maintain and update detailed Excel spreadsheets with tenant information, ensuring accurate and up-to-date records for efficient property matching
• Coordinate and schedule property viewings, managing the calendar to optimize the showing process for both tenants and the brokerage team
• Create and upload compelling property advertisements to various online platforms, driving lead generation and expanding the client base
• Manage email communications professionally, addressing inquiries promptly and maintaining positive relationships with potential tenants
• Assist in the tenant-property matching process, using your understanding of client needs and available listings to suggest suitable options
• Handle inquiries related to government housing vouchers, demonstrating knowledge of subsidized housing programs
• Collaborate with the brokerage team to streamline processes and improve overall operational efficiency
  
  

Requirements

• Fluent English communication skills, both verbal and written, with the ability to articulate clearly and professionally over the phone and in writing
• Basic proficiency in Microsoft Excel for data entry, management, and simple analysis
• Strong customer service orientation with excellent phone etiquette and the ability to handle diverse client interactions
• Demonstrated ability to work independently, manage time effectively, and prioritize tasks in a fast-paced environment
• Familiarity with Google Drive and Gmail, with the ability to quickly adapt to new software and systems
• Spanish language skills are a plus, offering the opportunity to serve a broader client base
• High level of attention to detail, particularly when handling sensitive client information and property data
• Strong internet connection and a quiet, professional home office setup for virtual work
• Interest in or basic knowledge of the real estate industry is beneficial, but not required – we provide comprehensive training on our specific processes and market