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The Company is a breakthrough, next-generation home security company that combines state-of-the-art technology (camera, audio, mobile interface, etc.), artificial intelligence, and real human guards watching cameras in real-time. No other security company does this. Whereas all other physical security solutions are either reactive (when it is often too late) or require self-monitoring, the Company is truly proactive, intervening on potential criminal activity before it happens. The Company is literally the only monitored home security system that can (and does!) predict and prevent burglaries before they happen. The Company's solution is also easy to install and extremely affordable.
About The Role
We’re looking for a versatile, detail-oriented, and customer-focused Operations & Support Agent to handle various projects as they arise. This role requires someone who can seamlessly balance behind-the-scenes operational tasks with direct customer interactions, ensuring a smooth and efficient experience for both internal teams and customers.
We’re looking for someone who learns quickly, works well in a fast-paced environment, and has experience with HubSpot, Chargebee (or similar subscription billing platforms), and customer interactions. Clear and professional communication in English is essential for this role.
Role And Responsibilities
Genfinity as an Equal Opportunity Employer, believes in each person’s potential, and we’ll help you achieve yours.
All information will be kept confidential according to EEO guidelines.
About The Role
We’re looking for a versatile, detail-oriented, and customer-focused Operations & Support Agent to handle various projects as they arise. This role requires someone who can seamlessly balance behind-the-scenes operational tasks with direct customer interactions, ensuring a smooth and efficient experience for both internal teams and customers.
We’re looking for someone who learns quickly, works well in a fast-paced environment, and has experience with HubSpot, Chargebee (or similar subscription billing platforms), and customer interactions. Clear and professional communication in English is essential for this role.
Role And Responsibilities
- Handle ad hoc projects as assigned, ensuring accuracy, efficiency, and timeliness.
- Engage with customers via email, chat, or phone, providing clear and effective support.
- Work within HubSpot and Chargebee (or similar systems) to update accounts, manage billing inquiries, and analyze data.
- Investigate and resolve customer account or billing issues, ensuring a seamless experience.
- Identify process inefficiencies and proactively suggest improvements.
- Collaborate cross-functionally with support, success, and finance teams on customer-related projects.
- Maintain a high level of accuracy and attention to detail in all tasks.
- Adapt quickly to shifting priorities and work independently to drive tasks to completion.
- College graduate of any 4-year course
- 2-5 years’ experience in customer operations or service
- Customer service experience—you can communicate, professionally and empathetically.
- Experience with HubSpot, Chargebee, or similar CRM and billing platforms (SaaS experience a plus).
- Strong written and verbal communication skills in English, with the ability to explain complex issues clearly and professionally.
- Strong problem-solving skills and ability to take ownership of tasks without micromanagement.
- Excellent attention to detail—you catch mistakes others might miss.
- Strong organizational and time management skills to juggle multiple projects.
- Quick learner who can efficiently pick up new tools, processes, and tasks.
- A proactive mindset—you're always looking for ways to improve processes and create better customer experiences.
- Hybrid work arrangement and may require the employees to report in the office occasionally
- Will follow US hours typically from 11pm to 8am Manila time
- Earn up to Php 65,000 gross monthly salary
Genfinity as an Equal Opportunity Employer, believes in each person’s potential, and we’ll help you achieve yours.
All information will be kept confidential according to EEO guidelines.
The Company is a breakthrough, next-generation home security company that combines state-of-the-art technology (camera, audio, mobile interface, etc.), artificial intelligence, and real human guards watching cameras in real-time. No other security company does this. Whereas all other physical security solutions are either reactive (when it is often too late) or require self-monitoring, the Company is truly proactive, intervening on potential criminal activity before it happens. The Company is literally the only monitored home security system that can (and does!) predict and prevent burglaries before they happen. The Company's solution is also easy to install and extremely affordable.
About The Role
We’re looking for a versatile, detail-oriented, and customer-focused Operations & Support Agent to handle various projects as they arise. This role requires someone who can seamlessly balance behind-the-scenes operational tasks with direct customer interactions, ensuring a smooth and efficient experience for both internal teams and customers.
We’re looking for someone who learns quickly, works well in a fast-paced environment, and has experience with HubSpot, Chargebee (or similar subscription billing platforms), and customer interactions. Clear and professional communication in English is essential for this role.
Role And Responsibilities
Genfinity as an Equal Opportunity Employer, believes in each person’s potential, and we’ll help you achieve yours.
All information will be kept confidential according to EEO guidelines.
About The Role
We’re looking for a versatile, detail-oriented, and customer-focused Operations & Support Agent to handle various projects as they arise. This role requires someone who can seamlessly balance behind-the-scenes operational tasks with direct customer interactions, ensuring a smooth and efficient experience for both internal teams and customers.
We’re looking for someone who learns quickly, works well in a fast-paced environment, and has experience with HubSpot, Chargebee (or similar subscription billing platforms), and customer interactions. Clear and professional communication in English is essential for this role.
Role And Responsibilities
- Handle ad hoc projects as assigned, ensuring accuracy, efficiency, and timeliness.
- Engage with customers via email, chat, or phone, providing clear and effective support.
- Work within HubSpot and Chargebee (or similar systems) to update accounts, manage billing inquiries, and analyze data.
- Investigate and resolve customer account or billing issues, ensuring a seamless experience.
- Identify process inefficiencies and proactively suggest improvements.
- Collaborate cross-functionally with support, success, and finance teams on customer-related projects.
- Maintain a high level of accuracy and attention to detail in all tasks.
- Adapt quickly to shifting priorities and work independently to drive tasks to completion.
- College graduate of any 4-year course
- 2-5 years’ experience in customer operations or service
- Customer service experience—you can communicate, professionally and empathetically.
- Experience with HubSpot, Chargebee, or similar CRM and billing platforms (SaaS experience a plus).
- Strong written and verbal communication skills in English, with the ability to explain complex issues clearly and professionally.
- Strong problem-solving skills and ability to take ownership of tasks without micromanagement.
- Excellent attention to detail—you catch mistakes others might miss.
- Strong organizational and time management skills to juggle multiple projects.
- Quick learner who can efficiently pick up new tools, processes, and tasks.
- A proactive mindset—you're always looking for ways to improve processes and create better customer experiences.
- Hybrid work arrangement and may require the employees to report in the office occasionally
- Will follow US hours typically from 11pm to 8am Manila time
- Earn up to Php 65,000 gross monthly salary
Genfinity as an Equal Opportunity Employer, believes in each person’s potential, and we’ll help you achieve yours.
All information will be kept confidential according to EEO guidelines.