INSURANCE BROKER OPERATIONS HEAD

(for a Unilab Group Subsidiary)

It is the spirit of Bayanihan that drives us to continue our legacy of excellence and commitment to care. As an organization, we achieve our successes through good, honest, and persevering hard work - TOGETHER. It is in this way in which our company was built; we progressed as the country's leading Pharmaceutical company, not by sheer luck, but by pure perseverance, integrity, and brotherhood. Grow with us, and be a part of the Bayanihan spirit.

Reports To: General Manager (GM)

Job Summary

We are seeking an experienced and strategic Insurance Brokerage Operations Head to oversee and streamline the day-to-day operations of our brokerage. This role will ensure operational excellence, compliance with industry standards, and delivery of superior customer service. The ideal candidate will have strong leadership, operational, and industry-specific experience to drive efficiency and support business growth.

Broker Operations Leadership and Partnering

• Takes the lead in the preparation and approvals of company policies, procedures, and agreements with third parties
• Ensures insurance providers, clients' requests and claims, and other stakeholders' requirements are met within agreed turnaround time and service level agreements
• Reviews, proposes and implements adequate controls and business process improvement initiatives to ensure business excellence and risk mitigation
• Prepares and reviews operational or service level agreements in close coordination with stakeholders and ensures timely reviews of these agreements
• Takes the lead in ensuring that business systems and processes are fully functioning and up-to-date
• Assess and provide operational support the launch of new initiatives to be undertaken by the sales and marketing teams
  
  

Collections and Claims Administration

• Working together with other internal units, ensures premiums / commissions are collected through close coordination with insurers
• Coordinates with insurers and account officers in the timely resolution of claims, customer concerns/complaints
• Prepares regular reports on broking, claims and other operational metric based on both qualitative and quantitative data
  
  

Other Responsibilities

• Supports the team in preparing both company and regulatory reports, audits, and similar activities
• Must keep updated on industry trends and developments
• Ensures adherence to company policies and industry regulations.
• Helps to prepares the team's annual budget and plans
  
  

Qualifications

• Bachelor’s degree in Business Administration, Management or a related business course.
• Minimum of 7 years of experience in insurance operations, with at least 3 years managing people.
• Deep understanding of insurance brokerage operations, including policy administration, claims, and underwriting support.
• Strong knowledge of insurance regulations, compliance standards, and industry best practices.
• Proficiency in operational systems (e.g., insurance CRM, policy management software).
  
  

Skills And Competencies

• Exceptional leadership and team management skills.
• Strong analytical, problem-solving, and decision-making abilities.
• Excellent organizational skills with attention to detail and the ability to handle multiple priorities.
• Strong interpersonal and communication skills for building relationships with clients, partners, and internal teams.
  
  

Why Join Us?

• We are the inhouse broker of the leading pharmaceutical company in the Philippines.
• Opportunity to work in a dynamic and growing organization.
• Professional development and career growth opportunities.
• A collaborative and supportive work environment.
  
  

We are committed to providing our employees with the best possible experience. As a LEARNING ORGANIZATION, we are eager to support your development and create the most fitting career path for you. As DESIGNERS AND DRIVERS OF INNOVATION, we are keen to provide you with opportunities to positively transform processes that will intensify business growth. As a NURTURING FAMILY, we are passionate about conducting programs that can promote your wellness, and help you be the best that you can be. As BELIEVERS OF OUR PURPOSE, we are and we will always remain earnest in giving meaningful tasks that will keep you delighted and fulfilled - at work and beyond.

(for a Unilab Group Subsidiary)

It is the spirit of Bayanihan that drives us to continue our legacy of excellence and commitment to care. As an organization, we achieve our successes through good, honest, and persevering hard work - TOGETHER. It is in this way in which our company was built; we progressed as the country's leading Pharmaceutical company, not by sheer luck, but by pure perseverance, integrity, and brotherhood. Grow with us, and be a part of the Bayanihan spirit.

Reports To: General Manager (GM)

Job Summary

We are seeking an experienced and strategic Insurance Brokerage Operations Head to oversee and streamline the day-to-day operations of our brokerage. This role will ensure operational excellence, compliance with industry standards, and delivery of superior customer service. The ideal candidate will have strong leadership, operational, and industry-specific experience to drive efficiency and support business growth.

Broker Operations Leadership and Partnering

• Takes the lead in the preparation and approvals of company policies, procedures, and agreements with third parties
• Ensures insurance providers, clients' requests and claims, and other stakeholders' requirements are met within agreed turnaround time and service level agreements
• Reviews, proposes and implements adequate controls and business process improvement initiatives to ensure business excellence and risk mitigation
• Prepares and reviews operational or service level agreements in close coordination with stakeholders and ensures timely reviews of these agreements
• Takes the lead in ensuring that business systems and processes are fully functioning and up-to-date
• Assess and provide operational support the launch of new initiatives to be undertaken by the sales and marketing teams
  
  

Collections and Claims Administration

• Working together with other internal units, ensures premiums / commissions are collected through close coordination with insurers
• Coordinates with insurers and account officers in the timely resolution of claims, customer concerns/complaints
• Prepares regular reports on broking, claims and other operational metric based on both qualitative and quantitative data
  
  

Other Responsibilities

• Supports the team in preparing both company and regulatory reports, audits, and similar activities
• Must keep updated on industry trends and developments
• Ensures adherence to company policies and industry regulations.
• Helps to prepares the team's annual budget and plans
  
  

Qualifications

• Bachelor’s degree in Business Administration, Management or a related business course.
• Minimum of 7 years of experience in insurance operations, with at least 3 years managing people.
• Deep understanding of insurance brokerage operations, including policy administration, claims, and underwriting support.
• Strong knowledge of insurance regulations, compliance standards, and industry best practices.
• Proficiency in operational systems (e.g., insurance CRM, policy management software).
  
  

Skills And Competencies

• Exceptional leadership and team management skills.
• Strong analytical, problem-solving, and decision-making abilities.
• Excellent organizational skills with attention to detail and the ability to handle multiple priorities.
• Strong interpersonal and communication skills for building relationships with clients, partners, and internal teams.
  
  

Why Join Us?

• We are the inhouse broker of the leading pharmaceutical company in the Philippines.
• Opportunity to work in a dynamic and growing organization.
• Professional development and career growth opportunities.
• A collaborative and supportive work environment.
  
  

We are committed to providing our employees with the best possible experience. As a LEARNING ORGANIZATION, we are eager to support your development and create the most fitting career path for you. As DESIGNERS AND DRIVERS OF INNOVATION, we are keen to provide you with opportunities to positively transform processes that will intensify business growth. As a NURTURING FAMILY, we are passionate about conducting programs that can promote your wellness, and help you be the best that you can be. As BELIEVERS OF OUR PURPOSE, we are and we will always remain earnest in giving meaningful tasks that will keep you delighted and fulfilled - at work and beyond.