Assistant Manager - Operations

Total Experience : 5 Years to 8 Years

Reporting to : Senior Manager

Responsibilities:

1. Team Management: Oversee and support a team of operations staff, including training, scheduling, and performance management.
2. Supervise and mentor a team of operations staff, ensuring they understand their roles and responsibilities.
3. Process Improvement: Continuously assess and refine operational processes to optimize efficiency, cost-effectiveness, and customer satisfaction.
4. Client Communication: Act as a liaison between the New Age and its freight forwarding clients, addressing inquiries, resolving issues, and ensuring service level agreements (SLAs) are met.
5. Quality Assurance: Implement and maintain quality control measures to ensure accurate and timely processing of freight forwarding tasks, such as documentation, customs clearance, and shipment tracking.
6. Risk Management: Identify potential risks in operations and develop strategies to mitigate them, such as implementing compliance measures to adhere to regulatory requirements.
7. Technology Utilization: Leverage technology tools and software systems to streamline operations, enhance tracking and reporting capabilities, and improve overall service delivery.
8. Performance Monitoring: Monitor key performance indicators (KPIs) to gauge operational effectiveness and identify areas for improvement, providing regular reports to management.
9. Problem Solving: Address operational challenges as they arise, employing critical thinking and resourcefulness to find solutions that meet both client and company objectives.

Skills Required:

1. Experience: A relevant minimum 5+ years of experience in freight forwarding operations, including shipping documentation, customs regulations, and international trade practices.
2. Leadership: Ability to lead and motivate a team, fostering a collaborative and results-driven work environment.
3. Communication: Strong verbal and written communication skills to interact effectively with clients, team members, and other stakeholders.
4. Organizational Skills: Excellent organizational abilities to manage multiple tasks simultaneously and prioritize workload effectively.
5. Adaptability: Flexibility to adapt to changing priorities, client requirements, and industry dynamics in a fast-paced environment.
6. Attention to Detail: Thoroughness and accuracy in reviewing documents and processes to ensure compliance and minimize errors.
7. Problem-solving: Proactive approach to identifying and resolving operational issues, utilizing creative problem-solving skills when necessary.

Total Experience : 5 Years to 8 Years

Reporting to : Senior Manager

Responsibilities:

1. Team Management: Oversee and support a team of operations staff, including training, scheduling, and performance management.
2. Supervise and mentor a team of operations staff, ensuring they understand their roles and responsibilities.
3. Process Improvement: Continuously assess and refine operational processes to optimize efficiency, cost-effectiveness, and customer satisfaction.
4. Client Communication: Act as a liaison between the New Age and its freight forwarding clients, addressing inquiries, resolving issues, and ensuring service level agreements (SLAs) are met.
5. Quality Assurance: Implement and maintain quality control measures to ensure accurate and timely processing of freight forwarding tasks, such as documentation, customs clearance, and shipment tracking.
6. Risk Management: Identify potential risks in operations and develop strategies to mitigate them, such as implementing compliance measures to adhere to regulatory requirements.
7. Technology Utilization: Leverage technology tools and software systems to streamline operations, enhance tracking and reporting capabilities, and improve overall service delivery.
8. Performance Monitoring: Monitor key performance indicators (KPIs) to gauge operational effectiveness and identify areas for improvement, providing regular reports to management.
9. Problem Solving: Address operational challenges as they arise, employing critical thinking and resourcefulness to find solutions that meet both client and company objectives.

Skills Required:

1. Experience: A relevant minimum 5+ years of experience in freight forwarding operations, including shipping documentation, customs regulations, and international trade practices.
2. Leadership: Ability to lead and motivate a team, fostering a collaborative and results-driven work environment.
3. Communication: Strong verbal and written communication skills to interact effectively with clients, team members, and other stakeholders.
4. Organizational Skills: Excellent organizational abilities to manage multiple tasks simultaneously and prioritize workload effectively.
5. Adaptability: Flexibility to adapt to changing priorities, client requirements, and industry dynamics in a fast-paced environment.
6. Attention to Detail: Thoroughness and accuracy in reviewing documents and processes to ensure compliance and minimize errors.
7. Problem-solving: Proactive approach to identifying and resolving operational issues, utilizing creative problem-solving skills when necessary.