Salesforce Business Analyst

About the Team

PwC's South East Asia Consulting helps businesses to work smarter and grow faster. We work with our clients to build effective organizations, innovate and grow, reduce costs, manage risk and regulation and leverage talent. Our aim is to support businesses in designing, managing and executing lasting beneficial change.

South East Asia Consulting is a rapidly expanding practice across the region with presence in Singapore, Indonesia, Malaysia, Philippines, Thailand and Vietnam. In the Philippines, we have built our Center of Excellence in Business Consulting, Workforce Transformation, Digital, Technology and Risk. We provide a comprehensive range of professional services and experience to deliver large scale, cross territory transformation projects, wherever our clients need us to be – from strategy through to execution.

We offer the opportunity to be part of a firm that has the purpose of building trust in society and solving important problems, that gives you the opportunity to work with inspiring leaders and talented professionals to deliver outstanding value to our clients in a culture that is diverse, inclusive, collaborative and one that provides exceptional career experience.

About the Role

We are seeking a motivated and detail-oriented Functional Business Analyst with a focus on Salesforce. The successful candidate will work closely with stakeholders to analyze business processes, gather requirements, and assist in the implementation and optimization of Salesforce solutions to meet business needs.

• Collaborate with business stakeholders to understand their requirements and translate them into functional specifications for Salesforce solutions.
• Assist in the design and implementation of Salesforce configurations, customizations, and integrations.
• Support the development and execution of test plans to ensure the quality and functionality of Salesforce solutions.
• Provide end-user training and support to ensure successful adoption and utilization of Salesforce.
• Participate in project meetings, document meeting notes, and track project progress.
• Conduct data analysis and generate reports to support business decision-making.
• Continuously seek opportunities to improve Salesforce processes and workflows.

About You

• Bachelor’s degree in business administration, Information Technology, Computer Science, or a related field.
• Required skills: salesforce functional, salesforce certifications
• At least 3 to 5 years of experience in a Salesforce Business Analyst or Functional role.
• Must have at least 2 salesforce certifications.
• Good understanding of Salesforce platform and its functionalities is a plus.
• Salesforce certifications (such as Salesforce Administrator) are a plus.
• Familiarity with Agile methodologies and project management tools (e.g., JIRA, Trello).
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively in a team environment.
• Strong organizational skills and attention to detail.
• Must be willing to work in Makati City, hybrid setup.
• (2) full-time positions available as additional headcount of the growing Salesforce team.

What we will offer

• You will have an opportunity to be a part of a journey with extensive growth plans in Philippines as well as the SEAC region.
• You will be part of the most extensive global network of any professional service firm with more than 284,000 people in 155 countries around the world.
• You will be working with people who like you, value excellence, leadership and teamwork.
• You will be exposed to diverse opportunities that will contribute to your professional and personal development.
• You will have the opportunity to maximize your potentials while contributing to the achievement of our firm’s strategic goals.

About the Team

PwC's South East Asia Consulting helps businesses to work smarter and grow faster. We work with our clients to build effective organizations, innovate and grow, reduce costs, manage risk and regulation and leverage talent. Our aim is to support businesses in designing, managing and executing lasting beneficial change.

South East Asia Consulting is a rapidly expanding practice across the region with presence in Singapore, Indonesia, Malaysia, Philippines, Thailand and Vietnam. In the Philippines, we have built our Center of Excellence in Business Consulting, Workforce Transformation, Digital, Technology and Risk. We provide a comprehensive range of professional services and experience to deliver large scale, cross territory transformation projects, wherever our clients need us to be – from strategy through to execution.

We offer the opportunity to be part of a firm that has the purpose of building trust in society and solving important problems, that gives you the opportunity to work with inspiring leaders and talented professionals to deliver outstanding value to our clients in a culture that is diverse, inclusive, collaborative and one that provides exceptional career experience.

About the Role

We are seeking a motivated and detail-oriented Functional Business Analyst with a focus on Salesforce. The successful candidate will work closely with stakeholders to analyze business processes, gather requirements, and assist in the implementation and optimization of Salesforce solutions to meet business needs.

• Collaborate with business stakeholders to understand their requirements and translate them into functional specifications for Salesforce solutions.
• Assist in the design and implementation of Salesforce configurations, customizations, and integrations.
• Support the development and execution of test plans to ensure the quality and functionality of Salesforce solutions.
• Provide end-user training and support to ensure successful adoption and utilization of Salesforce.
• Participate in project meetings, document meeting notes, and track project progress.
• Conduct data analysis and generate reports to support business decision-making.
• Continuously seek opportunities to improve Salesforce processes and workflows.

About You

• Bachelor’s degree in business administration, Information Technology, Computer Science, or a related field.
• Required skills: salesforce functional, salesforce certifications
• At least 3 to 5 years of experience in a Salesforce Business Analyst or Functional role.
• Must have at least 2 salesforce certifications.
• Good understanding of Salesforce platform and its functionalities is a plus.
• Salesforce certifications (such as Salesforce Administrator) are a plus.
• Familiarity with Agile methodologies and project management tools (e.g., JIRA, Trello).
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively in a team environment.
• Strong organizational skills and attention to detail.
• Must be willing to work in Makati City, hybrid setup.
• (2) full-time positions available as additional headcount of the growing Salesforce team.

What we will offer

• You will have an opportunity to be a part of a journey with extensive growth plans in Philippines as well as the SEAC region.
• You will be part of the most extensive global network of any professional service firm with more than 284,000 people in 155 countries around the world.
• You will be working with people who like you, value excellence, leadership and teamwork.
• You will be exposed to diverse opportunities that will contribute to your professional and personal development.
• You will have the opportunity to maximize your potentials while contributing to the achievement of our firm’s strategic goals.