Customer Success Manager (experience with Data Analytics)

Hiring post: Customer Success Manager (experience with Data Analytics)

Hours: 4 hours daily

Rate: TBD

We are a leading provider of next-generation marketplace intelligence and optimization technologies, empowering brands with cutting-edge AI-driven solutions for e-commerce success. Our platform offers comprehensive tools for product research, competitive analysis, listing optimization, keyword selection, and advertising strategy, particularly for Amazon sellers. We are committed to helping our clients leverage data and analytics to drive sustained growth and market leadership.

Job Description:

As a Customer Success Representative, you will play a critical role in ensuring customer satisfaction, retention, and growth by helping clients maximize the value of our AI-powered analytics and optimization platform. This role requires a strong understanding of data analytics and customer success, as you will guide customers in interpreting and applying key insights from our platform to improve their e-commerce strategies. Your work will directly impact customer loyalty, product adoption, and long-term success.

Key Responsibilities:

1. Customer Onboarding and Training:

*Develop and execute structured onboarding programs to ensure customers are set up for success.

*Conduct training sessions to help customers understand our platform’s analytics, reports, and optimization tools.

*Guide customers in interpreting key e-commerce data points and applying them to their business strategies.

2. Customer Relationship & Account Management:

*Build and maintain strong relationships with key stakeholders, acting as their primary point of contact.

*Conduct regular analytics-driven business reviews, helping customers leverage data insights to optimize their marketplace performance.

*Proactively manage a portfolio of accounts, identifying opportunities for upselling and expansion.

3. Customer Success Strategy & Analytics:

*Drive product adoption by helping customers understand and apply platform insights to their e-commerce strategies.

*Develop and track key performance indicators (KPIs) to measure customer success, engagement, and retention.

*Analyze customer usage patterns to identify opportunities for proactive engagement and optimization.

4. Customer Feedback & Product Advocacy:

*Gather and analyze customer feedback to improve [AI Company]’s products and services.

*Collaborate with internal teams (Product, Sales, and Support) to ensure customer needs are met.

*Advocate for customer-driven enhancements based on data-backed insights.

Qualifications:

**2+ years in customer success, account management, or a related role, preferably in SaaS, e-commerce, or technology.

**Proven ability to use data analytics to drive customer engagement, retention, and optimization.

***Data & Analytics Expertise:

**Proficiency in data analysis tools such as Excel, SQL (preferred), and data visualization platforms (Tableau, Power BI, or similar).

*Strong ability to interpret complex datasets and translate them into actionable business insights for customers.

*Experience working with Amazon data, including Seller Central/Vendor Central reports and advertising performance metrics, is a plus.

*Communication & Relationship Management:

-Native-level English proficiency with exceptional communication and interpersonal skills.

-Ability to explain complex data-driven concepts in a clear, customer-friendly manner.

-Strong problem-solving skills and the ability to think strategically.

Tech-Savvy & Process-Oriented:

*Experience using customer success software and CRM tools (e.g., HubSpot, Gainsight, Salesforce).

*Ability to create scalable customer success processes and best practices.

Hiring post: Customer Success Manager (experience with Data Analytics)

Hours: 4 hours daily

Rate: TBD

We are a leading provider of next-generation marketplace intelligence and optimization technologies, empowering brands with cutting-edge AI-driven solutions for e-commerce success. Our platform offers comprehensive tools for product research, competitive analysis, listing optimization, keyword selection, and advertising strategy, particularly for Amazon sellers. We are committed to helping our clients leverage data and analytics to drive sustained growth and market leadership.

Job Description:

As a Customer Success Representative, you will play a critical role in ensuring customer satisfaction, retention, and growth by helping clients maximize the value of our AI-powered analytics and optimization platform. This role requires a strong understanding of data analytics and customer success, as you will guide customers in interpreting and applying key insights from our platform to improve their e-commerce strategies. Your work will directly impact customer loyalty, product adoption, and long-term success.

Key Responsibilities:

1. Customer Onboarding and Training:

*Develop and execute structured onboarding programs to ensure customers are set up for success.

*Conduct training sessions to help customers understand our platform’s analytics, reports, and optimization tools.

*Guide customers in interpreting key e-commerce data points and applying them to their business strategies.

2. Customer Relationship & Account Management:

*Build and maintain strong relationships with key stakeholders, acting as their primary point of contact.

*Conduct regular analytics-driven business reviews, helping customers leverage data insights to optimize their marketplace performance.

*Proactively manage a portfolio of accounts, identifying opportunities for upselling and expansion.

3. Customer Success Strategy & Analytics:

*Drive product adoption by helping customers understand and apply platform insights to their e-commerce strategies.

*Develop and track key performance indicators (KPIs) to measure customer success, engagement, and retention.

*Analyze customer usage patterns to identify opportunities for proactive engagement and optimization.

4. Customer Feedback & Product Advocacy:

*Gather and analyze customer feedback to improve [AI Company]’s products and services.

*Collaborate with internal teams (Product, Sales, and Support) to ensure customer needs are met.

*Advocate for customer-driven enhancements based on data-backed insights.

Qualifications:

**2+ years in customer success, account management, or a related role, preferably in SaaS, e-commerce, or technology.

**Proven ability to use data analytics to drive customer engagement, retention, and optimization.

***Data & Analytics Expertise:

**Proficiency in data analysis tools such as Excel, SQL (preferred), and data visualization platforms (Tableau, Power BI, or similar).

*Strong ability to interpret complex datasets and translate them into actionable business insights for customers.

*Experience working with Amazon data, including Seller Central/Vendor Central reports and advertising performance metrics, is a plus.

*Communication & Relationship Management:

-Native-level English proficiency with exceptional communication and interpersonal skills.

-Ability to explain complex data-driven concepts in a clear, customer-friendly manner.

-Strong problem-solving skills and the ability to think strategically.

Tech-Savvy & Process-Oriented:

*Experience using customer success software and CRM tools (e.g., HubSpot, Gainsight, Salesforce).

*Ability to create scalable customer success processes and best practices.