Customer Success Representative
Discover your 100% YOU with MicroSourcing!
Position: Customer Success Representative
Location: Eastwood, Libis, Quezon City
Work setup & shift: Hybrid | Midshift
Why join MicroSourcing?
You'll have:
- Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
- A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
- Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
- Career Growth: Take advantage of opportunities for continuous learning and career advancement.
- Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
Your Role:
As a Customer Success Representative, you will:
- Be the public face of Riskified for all inbound communications with our merchants
- Effectively handle inquiries and requests from our merchants and internal teams
- Troubleshoot and escalate issues to the appropriate escalation paths
- Help us fight fraud by dispute chargebacks on behalf of our merchants
- Act as the voice of the customer within Riskified across all departments
- Onboard new Riskified clients and ensure their success using our services
What You Need:
Non-negotiables
- At least 2 years experience in a customer-facing support/success position
- English verbal and written communication proficiency required — Spanish is a plus
- Familiar with Office Suites and/or Google Docs (especially Excel/Google Sheets )
- Experience with ticketing systems such as Freshdesk, Zendesk or similar - an advantage
- Previous experience in a B2B SaaS company - an advantage
- You must be able to work independently with minimum supervision, flexible as to working
Preferred skills/expertise
- Experience working for e-commerce and retail accounts
- Excellent troubleshooting, critical thinking, and communication skills
- Detail-oriented with ability to easily follow complex processes and flows
–
About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/
*Terms & conditions apply
Discover your 100% YOU with MicroSourcing!
Position: Customer Success Representative
Location: Eastwood, Libis, Quezon City
Work setup & shift: Hybrid | Midshift
Why join MicroSourcing?
You'll have:
- Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
- A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
- Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
- Career Growth: Take advantage of opportunities for continuous learning and career advancement.
- Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
Your Role:
As a Customer Success Representative, you will:
- Be the public face of Riskified for all inbound communications with our merchants
- Effectively handle inquiries and requests from our merchants and internal teams
- Troubleshoot and escalate issues to the appropriate escalation paths
- Help us fight fraud by dispute chargebacks on behalf of our merchants
- Act as the voice of the customer within Riskified across all departments
- Onboard new Riskified clients and ensure their success using our services
What You Need:
Non-negotiables
- At least 2 years experience in a customer-facing support/success position
- English verbal and written communication proficiency required — Spanish is a plus
- Familiar with Office Suites and/or Google Docs (especially Excel/Google Sheets )
- Experience with ticketing systems such as Freshdesk, Zendesk or similar - an advantage
- Previous experience in a B2B SaaS company - an advantage
- You must be able to work independently with minimum supervision, flexible as to working
Preferred skills/expertise
- Experience working for e-commerce and retail accounts
- Excellent troubleshooting, critical thinking, and communication skills
- Detail-oriented with ability to easily follow complex processes and flows
–
About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/
*Terms & conditions apply