Customer Success & Operations Specialist

Customer Success & Operations Specialist

Location: Remote (Open to candidates in the Philippines, India, or Pakistan)

About Us:

Ever Lasting is a fast-growing eCommerce brand in the home decor space. We maintain a high standard of customer service and operational excellence. This role is not just about responding to customer inquiries – it’s about improving systems, automation, and collaborating across teams to enhance the overall customer experience.

Who We’re Looking For:

We need someone who thrives in a fast-paced, high-communication environment. You must have 3+ years shopify and brand CS experience before. This is not a passive role – you will be actively involved in problem-solving, improving workflows, and enhancing our customer journey. If you’re the type who prefers a slow-paced job with minimal tasks beyond answering messages, this role is not for you.

Key Responsibilities:

• Customer Success & Support – Handle customer inquiries through email and chat, ensuring issues are resolved effectively.
• Process Improvement – Identify inefficiencies and contribute to streamlining operations.
• AI & Automation Integration – Use AI tools to enhance customer support and automate tasks where possible.
• Project Management & Planning – Assist in structuring and executing projects related to improving the website, operations, and overall customer journey.
• Cross-Team Collaboration – Work closely with design, marketing, and product teams to ensure consistency in branding and messaging across all platforms.
• Documentation & Training – Create and maintain internal guides to optimize workflows and improve onboarding for new team members.
• Shopify Management – Update product listings, assist with order management, and refine customer touchpoints on the website.
• Data Analysis & Reporting – Monitor customer inquiries, sales trends, and operational metrics to suggest improvements and drive better decision-making.
• Workflow Automation – Identify repetitive tasks and implement automation to increase efficiency in customer support and operations.
• Quality Assurance – Monitor and improve customer interactions, ensuring consistent brand voice and high service standards.
• Customer Engagement & Retention – Develop loyalty strategies, gather feedback, and implement initiatives to improve customer retention and satisfaction.
• B2B Communication & Fulfillment Coordination – Work closely with fulfillment partners to ensure a smooth order process, timely deliveries, and overall customer satisfaction.

What You Need to Succeed:

• Detail-Oriented & Strong English Writing Skills – No grammar or spelling mistakes in customer responses and documentation.
• eCommerce & Brand Customer Service Experience – At least three years of experience working for a brand that used shopify.
• Tech-Savvy & AI-Friendly – Open to using automation and AI to improve workflows and customer support.
• Familiar In Start Up Environment – This is a demanding role, and we need someone who does not get stressed easily or feel overwhelmed by a fast-moving work environment.
• Uplifting & Friendly Personality – You should love helping people, be kind, and have an encouraging presence in the team.
• Healthy & Motivated – Mental and physical well-being is important for this role. We value team members who have a strong support system outside of work.
• Proactive & Independent Thinker – We don’t micromanage. You need to be a self-starter who takes initiative and can manage multiple priorities efficiently.
• Decor Expert – Strong understanding of style aesthetics and the ability to provide recommendations for bedding, decor, and home essentials tailored to customer preferences.

Apply if you also have the following:

• Experience with Shopify order management and listing creation.
• Background in project planning, operations, or business process automation.
• Knowledge of AI customer support tools like chatbots and automated ticketing systems.
• Experience in customer retention strategies and engagement techniques.
• Familiarity with data analysis tools to measure customer satisfaction and operational efficiency.
• Experience managing B2B fulfillment and vendor relationships to streamline logistics and operational efficiency.
• Experience in KPI tracking, reporting, and generating insights to optimize performance.
• Background in data analysis to identify trends and drive business improvements.
• Experience with web design and optimization via Shopify to enhance UX/UI.
• Ability to troubleshoot and solve problems efficiently, getting to the root cause of issues.
• Familiarity with PR crisis management and handling customer-related issues effectively.

Compensation & Schedule:

• Pay is negotiable based on experience.
• This role has the potential to expand to weekday hours based on performance and business needs.
• Your schedule will remain flexible to company needs and can work in US time zones.

How to Apply:

If this sounds like you, please submit your resume and be ready to submit a brief response to the following:

• Share an example of how you’ve improved a system or process in your previous roles.
• Describe a time when you had to handle a high-pressure situation in customer service.
• What excites you the most about this role?

We’re looking for committed, motivated individuals ready to grow with us. If you want to work in an environment where you can make an impact beyond just answering messages, apply now.

Customer Success & Operations Specialist

Location: Remote (Open to candidates in the Philippines, India, or Pakistan)

About Us:

Ever Lasting is a fast-growing eCommerce brand in the home decor space. We maintain a high standard of customer service and operational excellence. This role is not just about responding to customer inquiries – it’s about improving systems, automation, and collaborating across teams to enhance the overall customer experience.

Who We’re Looking For:

We need someone who thrives in a fast-paced, high-communication environment. You must have 3+ years shopify and brand CS experience before. This is not a passive role – you will be actively involved in problem-solving, improving workflows, and enhancing our customer journey. If you’re the type who prefers a slow-paced job with minimal tasks beyond answering messages, this role is not for you.

Key Responsibilities:

• Customer Success & Support – Handle customer inquiries through email and chat, ensuring issues are resolved effectively.
• Process Improvement – Identify inefficiencies and contribute to streamlining operations.
• AI & Automation Integration – Use AI tools to enhance customer support and automate tasks where possible.
• Project Management & Planning – Assist in structuring and executing projects related to improving the website, operations, and overall customer journey.
• Cross-Team Collaboration – Work closely with design, marketing, and product teams to ensure consistency in branding and messaging across all platforms.
• Documentation & Training – Create and maintain internal guides to optimize workflows and improve onboarding for new team members.
• Shopify Management – Update product listings, assist with order management, and refine customer touchpoints on the website.
• Data Analysis & Reporting – Monitor customer inquiries, sales trends, and operational metrics to suggest improvements and drive better decision-making.
• Workflow Automation – Identify repetitive tasks and implement automation to increase efficiency in customer support and operations.
• Quality Assurance – Monitor and improve customer interactions, ensuring consistent brand voice and high service standards.
• Customer Engagement & Retention – Develop loyalty strategies, gather feedback, and implement initiatives to improve customer retention and satisfaction.
• B2B Communication & Fulfillment Coordination – Work closely with fulfillment partners to ensure a smooth order process, timely deliveries, and overall customer satisfaction.

What You Need to Succeed:

• Detail-Oriented & Strong English Writing Skills – No grammar or spelling mistakes in customer responses and documentation.
• eCommerce & Brand Customer Service Experience – At least three years of experience working for a brand that used shopify.
• Tech-Savvy & AI-Friendly – Open to using automation and AI to improve workflows and customer support.
• Familiar In Start Up Environment – This is a demanding role, and we need someone who does not get stressed easily or feel overwhelmed by a fast-moving work environment.
• Uplifting & Friendly Personality – You should love helping people, be kind, and have an encouraging presence in the team.
• Healthy & Motivated – Mental and physical well-being is important for this role. We value team members who have a strong support system outside of work.
• Proactive & Independent Thinker – We don’t micromanage. You need to be a self-starter who takes initiative and can manage multiple priorities efficiently.
• Decor Expert – Strong understanding of style aesthetics and the ability to provide recommendations for bedding, decor, and home essentials tailored to customer preferences.

Apply if you also have the following:

• Experience with Shopify order management and listing creation.
• Background in project planning, operations, or business process automation.
• Knowledge of AI customer support tools like chatbots and automated ticketing systems.
• Experience in customer retention strategies and engagement techniques.
• Familiarity with data analysis tools to measure customer satisfaction and operational efficiency.
• Experience managing B2B fulfillment and vendor relationships to streamline logistics and operational efficiency.
• Experience in KPI tracking, reporting, and generating insights to optimize performance.
• Background in data analysis to identify trends and drive business improvements.
• Experience with web design and optimization via Shopify to enhance UX/UI.
• Ability to troubleshoot and solve problems efficiently, getting to the root cause of issues.
• Familiarity with PR crisis management and handling customer-related issues effectively.

Compensation & Schedule:

• Pay is negotiable based on experience.
• This role has the potential to expand to weekday hours based on performance and business needs.
• Your schedule will remain flexible to company needs and can work in US time zones.

How to Apply:

If this sounds like you, please submit your resume and be ready to submit a brief response to the following:

• Share an example of how you’ve improved a system or process in your previous roles.
• Describe a time when you had to handle a high-pressure situation in customer service.
• What excites you the most about this role?

We’re looking for committed, motivated individuals ready to grow with us. If you want to work in an environment where you can make an impact beyond just answering messages, apply now.