Desktop Support Engineer - Fresh Graduate
Salary undisclosed
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WORK LOCATION: Mandurriao, Iloilo
Duties And Responsibilities
Duties And Responsibilities
- Responsible in the deployment, installation, pull-out and configuration of PC, Laptop, Printer.
- Diligently attends to assigned tickets and provides support within the specified SLAs
- Responsible with level 1 (phone & remote) & level 2 (on site) support.
- Regularly updates on the status of assigned service request or incident.
- Reports and updates helpdesk on incident or service requests encountered beyond the assigned
- Provides assistance to end-users on standard applications and specialized software.
- Troubleshoots hardware problems, replaces defective parts and makes necessary escalation to
- Responsible in formatting/Cloning of PC, Desktop, Laptops
- Network connection configuration, testing and basic troubleshooting.
- Performs regular checkup of PC desktop/laptop and a like (such as but not limited to
- Escalates problem that requires immediate attention of helpdesk, team leader or appropriate
- Performs other relevant tasks that may be assigned from time to time
- At least a graduate of any four year computer course
- Amenable to the working schedule and location of the client company
- With strong knowledge in operating system
- Knowledgeable in PC Troubleshooting
WORK LOCATION: Mandurriao, Iloilo
Duties And Responsibilities
Duties And Responsibilities
- Responsible in the deployment, installation, pull-out and configuration of PC, Laptop, Printer.
- Diligently attends to assigned tickets and provides support within the specified SLAs
- Responsible with level 1 (phone & remote) & level 2 (on site) support.
- Regularly updates on the status of assigned service request or incident.
- Reports and updates helpdesk on incident or service requests encountered beyond the assigned
- Provides assistance to end-users on standard applications and specialized software.
- Troubleshoots hardware problems, replaces defective parts and makes necessary escalation to
- Responsible in formatting/Cloning of PC, Desktop, Laptops
- Network connection configuration, testing and basic troubleshooting.
- Performs regular checkup of PC desktop/laptop and a like (such as but not limited to
- Escalates problem that requires immediate attention of helpdesk, team leader or appropriate
- Performs other relevant tasks that may be assigned from time to time
- At least a graduate of any four year computer course
- Amenable to the working schedule and location of the client company
- With strong knowledge in operating system
- Knowledgeable in PC Troubleshooting