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Desktop Support Engineer - Fresh Graduate

Salary undisclosed

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WORK LOCATION: Mandurriao, Iloilo

Duties And Responsibilities

  • Responsible in the deployment, installation, pull-out and configuration of PC, Laptop, Printer.
  • Diligently attends to assigned tickets and provides support within the specified SLAs
  • Responsible with level 1 (phone & remote) & level 2 (on site) support.
  • Regularly updates on the status of assigned service request or incident.
  • Reports and updates helpdesk on incident or service requests encountered beyond the assigned

service request.

  • Provides assistance to end-users on standard applications and specialized software.
  • Troubleshoots hardware problems, replaces defective parts and makes necessary escalation to

the authorized person.

  • Responsible in formatting/Cloning of PC, Desktop, Laptops
  • Network connection configuration, testing and basic troubleshooting.
  • Performs regular checkup of PC desktop/laptop and a like (such as but not limited to

defragmentation/patches/virus updates)

  • Escalates problem that requires immediate attention of helpdesk, team leader or appropriate

authorities.

  • Performs other relevant tasks that may be assigned from time to time

Position Requirements/Qualifications

  • At least a graduate of any four year computer course
  • Amenable to the working schedule and location of the client company
  • With strong knowledge in operating system
  • Knowledgeable in PC Troubleshooting
WORK LOCATION: Mandurriao, Iloilo

Duties And Responsibilities

  • Responsible in the deployment, installation, pull-out and configuration of PC, Laptop, Printer.
  • Diligently attends to assigned tickets and provides support within the specified SLAs
  • Responsible with level 1 (phone & remote) & level 2 (on site) support.
  • Regularly updates on the status of assigned service request or incident.
  • Reports and updates helpdesk on incident or service requests encountered beyond the assigned

service request.

  • Provides assistance to end-users on standard applications and specialized software.
  • Troubleshoots hardware problems, replaces defective parts and makes necessary escalation to

the authorized person.

  • Responsible in formatting/Cloning of PC, Desktop, Laptops
  • Network connection configuration, testing and basic troubleshooting.
  • Performs regular checkup of PC desktop/laptop and a like (such as but not limited to

defragmentation/patches/virus updates)

  • Escalates problem that requires immediate attention of helpdesk, team leader or appropriate

authorities.

  • Performs other relevant tasks that may be assigned from time to time

Position Requirements/Qualifications

  • At least a graduate of any four year computer course
  • Amenable to the working schedule and location of the client company
  • With strong knowledge in operating system
  • Knowledgeable in PC Troubleshooting