Job Overview:
We are seeking a Customer Implementation Manager with a strong technical foundation to join our team. This customer-facing role focuses on onboarding new clients onto our ERP platform, ensuring a seamless transition and optimal system performance. The ideal candidate will bring hands-on experience in software testing and quality assurance (QA) specific to ERP systems, coupled with basic programming knowledge (CSS, HTML, JavaScript). You’ll act as a bridge between our clients and technical teams, leveraging your expertise to troubleshoot, guide, and deliver exceptional implementation experiences.
Benefits:
- Salary: USD $2,300 per month
- Equipment reimbursement after 90 days
- Unlimited PTO for Argentina holidays
- Access to TGG University and all its courses
Key Responsibilities:
- Lead the end-to-end onboarding process for new clients adopting our ERP system, ensuring a smooth and efficient implementation.
- Collaborate with customers to understand their business needs, configure the ERP system accordingly, and provide tailored guidance during setup.
- Utilize your QA and software testing background to identify, troubleshoot, and resolve technical issues within the ERP platform during implementation.
- Perform hands-on testing of ERP functionalities to ensure system reliability, accuracy, and alignment with client requirements.
- Provide technical support and training to customers, translating complex concepts into clear, actionable steps.
- Work closely with internal development and product teams to escalate and resolve bugs or system errors uncovered during onboarding.
- Leverage basic programming skills (CSS, HTML, JavaScript) to assist with minor customizations or troubleshooting as needed.
- Maintain detailed documentation of implementation processes, test cases, and client configurations.
- Serve as the primary point of contact for clients during the implementation phase, ensuring high satisfaction and timely project delivery.
Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or a related field
- Experience in a technical role, including hands-on experience as a Quality Assurance (QA) professional or Software Test Analyst focused on ERP systems.
- Proven expertise in testing ERP software, identifying defects, and ensuring system quality (note: this is not financial statement auditing or call recording QA).
- Basic programming knowledge in CSS, HTML, and JavaScript, with the ability to understand and tweak front-end code when necessary.
- Previous experience in a customer-facing role, ideally in onboarding, implementation, or technical support.
- Strong problem-solving skills with a keen eye for detail and a passion for delivering high-quality solutions.
- Excellent communication skills, with the ability to explain technical concepts to non-technical stakeholders.
- Familiarity with ERP platforms (e.g., SAP, Oracle NetSuite, Microsoft Dynamics, etc.) is a plus.
- Ability to manage multiple implementation projects simultaneously while meeting deadlines.
Preferred Skills:
- Experience supporting ERP implementations in industries such as manufacturing, finance, or supply chain.
- Understanding of database structures (e.g., SQL) or API integrations is an advantage.
- Certification in QA methodologies (e.g., ISTQB) or project management (e.g., PMP, Agile) is a bonus.
Job Overview:
We are seeking a Customer Implementation Manager with a strong technical foundation to join our team. This customer-facing role focuses on onboarding new clients onto our ERP platform, ensuring a seamless transition and optimal system performance. The ideal candidate will bring hands-on experience in software testing and quality assurance (QA) specific to ERP systems, coupled with basic programming knowledge (CSS, HTML, JavaScript). You’ll act as a bridge between our clients and technical teams, leveraging your expertise to troubleshoot, guide, and deliver exceptional implementation experiences.
Benefits:
- Salary: USD $2,300 per month
- Equipment reimbursement after 90 days
- Unlimited PTO for Argentina holidays
- Access to TGG University and all its courses
Key Responsibilities:
- Lead the end-to-end onboarding process for new clients adopting our ERP system, ensuring a smooth and efficient implementation.
- Collaborate with customers to understand their business needs, configure the ERP system accordingly, and provide tailored guidance during setup.
- Utilize your QA and software testing background to identify, troubleshoot, and resolve technical issues within the ERP platform during implementation.
- Perform hands-on testing of ERP functionalities to ensure system reliability, accuracy, and alignment with client requirements.
- Provide technical support and training to customers, translating complex concepts into clear, actionable steps.
- Work closely with internal development and product teams to escalate and resolve bugs or system errors uncovered during onboarding.
- Leverage basic programming skills (CSS, HTML, JavaScript) to assist with minor customizations or troubleshooting as needed.
- Maintain detailed documentation of implementation processes, test cases, and client configurations.
- Serve as the primary point of contact for clients during the implementation phase, ensuring high satisfaction and timely project delivery.
Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or a related field
- Experience in a technical role, including hands-on experience as a Quality Assurance (QA) professional or Software Test Analyst focused on ERP systems.
- Proven expertise in testing ERP software, identifying defects, and ensuring system quality (note: this is not financial statement auditing or call recording QA).
- Basic programming knowledge in CSS, HTML, and JavaScript, with the ability to understand and tweak front-end code when necessary.
- Previous experience in a customer-facing role, ideally in onboarding, implementation, or technical support.
- Strong problem-solving skills with a keen eye for detail and a passion for delivering high-quality solutions.
- Excellent communication skills, with the ability to explain technical concepts to non-technical stakeholders.
- Familiarity with ERP platforms (e.g., SAP, Oracle NetSuite, Microsoft Dynamics, etc.) is a plus.
- Ability to manage multiple implementation projects simultaneously while meeting deadlines.
Preferred Skills:
- Experience supporting ERP implementations in industries such as manufacturing, finance, or supply chain.
- Understanding of database structures (e.g., SQL) or API integrations is an advantage.
- Certification in QA methodologies (e.g., ISTQB) or project management (e.g., PMP, Agile) is a bonus.