Emergency Care Coordinator
Salary undisclosed
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As an ER Care Navigator, you are:
- Responsible for ensuring efficient utilization of emergency room (ER) resources by collaborating with hospital ER staff to assess case urgency
- Managing LOA issuance and redirection when appropriate
- Addressing inquiries and concerns related to ER services
- Delivering clear explanations of benefits to members
- Supporting steerage and primary care network (PCN) initiatives to enhance healthcare efficiency and member experience.
Professional Qualification:
- at least 5 years experience in customer service role
- Preferred industry: Healthcare, Insurance, Pharmaceuticals, FMCG, or any service-oriented industry
- Strong leadershipŁ« organizational and problem-solving skills
As an ER Care Navigator, you are:
- Responsible for ensuring efficient utilization of emergency room (ER) resources by collaborating with hospital ER staff to assess case urgency
- Managing LOA issuance and redirection when appropriate
- Addressing inquiries and concerns related to ER services
- Delivering clear explanations of benefits to members
- Supporting steerage and primary care network (PCN) initiatives to enhance healthcare efficiency and member experience.
Professional Qualification:
- at least 5 years experience in customer service role
- Preferred industry: Healthcare, Insurance, Pharmaceuticals, FMCG, or any service-oriented industry
- Strong leadershipŁ« organizational and problem-solving skills