Senior Manager, Renewals (SaaS)

Work Setup: Hybrid Setup at The Sanctum - SM North EDSA, QC (Onsite for at least once a month/whenever needed)

Device Provision: Company provided

Start Date: ASAP

What does a day in the life of a Senior Manager, Renewals look like?

• Manage, motivate, and provide guidance to the overall Commercial Renewals team.
• Optimize work processes while developing talents.
• Provide operational oversight of the business to deliver on targets and KPIs.
• Support and work closely with the Key Stakeholders and provide sound recommendations that could impact important decision making for the organization.
• Facilitate goal-level creation for the broader function, help ensure the at these goals are cascaded and clear to all team members and measure progress towards these goals.
• Identify and adopt best-practice processes and where necessary, identify shortfalls and suggest operation and system improvements.
• Hire and guide Team Leaders and Renewal Manager and coach them to be successful in their role.
• Mentor and guide Team Leaders, fostering a culture of high performance.
• Communicate business and high-level goals to Team Leaders for proper alignment and understanding when driving individual and team performance.
• Build a team that wins and has fun
• Lead the development and execution of robust renewal forecasting and pipeline management strategies.
• Utilize data-driven insights to make informed decisions and optimize renewal processes.
• Leverage data analytics to drive decision-making processes within the Commercial Renewals Team.
• Implement data-driven strategies for customer success, ensuring effective problem-solving and continuous improvement.
• Effectively communicate and provide updates to Renewals Leadership on a weekly, monthly, quarterly, and annual basis.
• Partner with other cross-functional teams for process alignment, improvements on gaps identified and work on projects leading to a mutual success.
• Monitor, evaluate and revisit existing strategy and processes to ensure that the overall vision and strategy of the Commercial Renewals Team is being achieved.
• Serve as an additional escalation point for customer issues ensuring issues are resolved quickly by leveraging resources across the company.
• Provide guidance to the team on best practices for successful negotiations and objection resolution.
• Demonstrate strong presentation skills in conducting QBRs and other presentations for key stakeholders.
• Serve as the point person for the Commercial Renewals Team in general.
• Develop a career path for Renewal Managers & Team Leaders; and provide opportunities for advancement where appropriate.
• Embody and provide exemplary leadership.

What are the required qualifications of a Senior Manager, Renewals?

• 5+ years of renewal leadership experience within a SaaS organization
• 5+ years of management experience within a SaaS organization
• Experience in managing Team Leaders and/or Junior managers is an advantage
• Experience building successful programs around renewal management
• Experience building or running a scaled renewal management motion a plus
• Excellent communication skills both with customers and within an organization
• Ability to mentor Team Leaders and facilitate needed trainings to help them be more effective in their role
• Ability to handle and manage conflicts within the team
• Strong track record of identifying trends and providing recommendations to address customers’ needs
• Strong track record of defining and executing against key performance indicators.
• Ability to build trust and rapport with a renewal management team.
• Strong track record of building a positive team culture.
• Ability to challenge team members and be challenged to achieve team goals.
• Proactive interest to increase customer satisfaction and deepen customer relationships.
• Comfortable and willing to be a hands-on contributor.
• Experience with enterprise SaaS vendors preferred.
• Ability to build and maintain strong relationships with a diverse set of internal and external constituencies including senior-level executives, and legal, technical, finance, sale and marketing experts.
• Excellent organization, change management, and communication skills.
• Willingness to 'roll up one's sleeves' and assist wherever needed.
• A ‘solutions, not problems’ mindset
• Ability to work independently and to deliver on detail as well as strategy.
• Team player who will innovate to continue improving the way serves its customer.
• Excel proficiency - Intermediate to expert

Good-to-have/s:

• Experience in managing multiple GEOs, territories, and Team Leaders
• Experience in managing sales, specifically generating cross sell and upsell expansion opportunities
• 3+ years of end-user or intermediate-level CRM experience, preferably in Salesforce.com and its reporting functionalities.
• Previous experience with Clari or other renewal management platforms preferred.
• Working knowledge of one or more of the following business areas is preferred:
• Quote to Cash Processes
• Contract Management
• Digital Documents
• Salesforce.com

Ninja Perks and Benefits

• Performance incentives
• Competitive compensation
• Adherence to government-mandated benefits
• Retirement Savings Program with Company Matching
• Life Insurance
• HMO on day 1
• Paid time off, birthday leave
• Bonus and incentive plans
• Opportunities for skills training and personal and professional development
• Employee Referral Program
• Beautiful office space
• Free lunch provided daily

Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?

Work Setup: Hybrid Setup at The Sanctum - SM North EDSA, QC (Onsite for at least once a month/whenever needed)

Device Provision: Company provided

Start Date: ASAP

What does a day in the life of a Senior Manager, Renewals look like?

• Manage, motivate, and provide guidance to the overall Commercial Renewals team.
• Optimize work processes while developing talents.
• Provide operational oversight of the business to deliver on targets and KPIs.
• Support and work closely with the Key Stakeholders and provide sound recommendations that could impact important decision making for the organization.
• Facilitate goal-level creation for the broader function, help ensure the at these goals are cascaded and clear to all team members and measure progress towards these goals.
• Identify and adopt best-practice processes and where necessary, identify shortfalls and suggest operation and system improvements.
• Hire and guide Team Leaders and Renewal Manager and coach them to be successful in their role.
• Mentor and guide Team Leaders, fostering a culture of high performance.
• Communicate business and high-level goals to Team Leaders for proper alignment and understanding when driving individual and team performance.
• Build a team that wins and has fun
• Lead the development and execution of robust renewal forecasting and pipeline management strategies.
• Utilize data-driven insights to make informed decisions and optimize renewal processes.
• Leverage data analytics to drive decision-making processes within the Commercial Renewals Team.
• Implement data-driven strategies for customer success, ensuring effective problem-solving and continuous improvement.
• Effectively communicate and provide updates to Renewals Leadership on a weekly, monthly, quarterly, and annual basis.
• Partner with other cross-functional teams for process alignment, improvements on gaps identified and work on projects leading to a mutual success.
• Monitor, evaluate and revisit existing strategy and processes to ensure that the overall vision and strategy of the Commercial Renewals Team is being achieved.
• Serve as an additional escalation point for customer issues ensuring issues are resolved quickly by leveraging resources across the company.
• Provide guidance to the team on best practices for successful negotiations and objection resolution.
• Demonstrate strong presentation skills in conducting QBRs and other presentations for key stakeholders.
• Serve as the point person for the Commercial Renewals Team in general.
• Develop a career path for Renewal Managers & Team Leaders; and provide opportunities for advancement where appropriate.
• Embody and provide exemplary leadership.

What are the required qualifications of a Senior Manager, Renewals?

• 5+ years of renewal leadership experience within a SaaS organization
• 5+ years of management experience within a SaaS organization
• Experience in managing Team Leaders and/or Junior managers is an advantage
• Experience building successful programs around renewal management
• Experience building or running a scaled renewal management motion a plus
• Excellent communication skills both with customers and within an organization
• Ability to mentor Team Leaders and facilitate needed trainings to help them be more effective in their role
• Ability to handle and manage conflicts within the team
• Strong track record of identifying trends and providing recommendations to address customers’ needs
• Strong track record of defining and executing against key performance indicators.
• Ability to build trust and rapport with a renewal management team.
• Strong track record of building a positive team culture.
• Ability to challenge team members and be challenged to achieve team goals.
• Proactive interest to increase customer satisfaction and deepen customer relationships.
• Comfortable and willing to be a hands-on contributor.
• Experience with enterprise SaaS vendors preferred.
• Ability to build and maintain strong relationships with a diverse set of internal and external constituencies including senior-level executives, and legal, technical, finance, sale and marketing experts.
• Excellent organization, change management, and communication skills.
• Willingness to 'roll up one's sleeves' and assist wherever needed.
• A ‘solutions, not problems’ mindset
• Ability to work independently and to deliver on detail as well as strategy.
• Team player who will innovate to continue improving the way serves its customer.
• Excel proficiency - Intermediate to expert

Good-to-have/s:

• Experience in managing multiple GEOs, territories, and Team Leaders
• Experience in managing sales, specifically generating cross sell and upsell expansion opportunities
• 3+ years of end-user or intermediate-level CRM experience, preferably in Salesforce.com and its reporting functionalities.
• Previous experience with Clari or other renewal management platforms preferred.
• Working knowledge of one or more of the following business areas is preferred:
• Quote to Cash Processes
• Contract Management
• Digital Documents
• Salesforce.com

Ninja Perks and Benefits

• Performance incentives
• Competitive compensation
• Adherence to government-mandated benefits
• Retirement Savings Program with Company Matching
• Life Insurance
• HMO on day 1
• Paid time off, birthday leave
• Bonus and incentive plans
• Opportunities for skills training and personal and professional development
• Employee Referral Program
• Beautiful office space
• Free lunch provided daily

Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?