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Product Support Representative

Salary undisclosed

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  • The Product Support Representative will focus on responding appropriately and timely to email and tickets from internal and external customers of the product.
  • Provide product support to customers via email and/or chat leveraging internal resources in a timely manner
  • Work on cases/tickets according to established departmental practices
  • Document all interactions following standard operating procedures
  • Improve the quality of the customer experience on a daily basis

Minimum Qualifications

  • Bachelor’s degree in any field
  • Flexible and can work under pressure and can do multi-tasking.
  • Methodical, meticulous and well-organized
  • Good working knowledge of MS Office
  • Strong analytical abilities
  • Persistent and resourceful
  • Excellent English is written and oral communication skills; good in business correspondence
  • Can work with minimum supervision
  • Can render overtime whenever needed
  • Fresh Graduates and Undergraduates of IT Courses!
  • The Product Support Representative will focus on responding appropriately and timely to email and tickets from internal and external customers of the product.
  • Provide product support to customers via email and/or chat leveraging internal resources in a timely manner
  • Work on cases/tickets according to established departmental practices
  • Document all interactions following standard operating procedures
  • Improve the quality of the customer experience on a daily basis

Minimum Qualifications

  • Bachelor’s degree in any field
  • Flexible and can work under pressure and can do multi-tasking.
  • Methodical, meticulous and well-organized
  • Good working knowledge of MS Office
  • Strong analytical abilities
  • Persistent and resourceful
  • Excellent English is written and oral communication skills; good in business correspondence
  • Can work with minimum supervision
  • Can render overtime whenever needed
  • Fresh Graduates and Undergraduates of IT Courses!