Product Support Representative
Salary undisclosed
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- The Product Support Representative will focus on responding appropriately and timely to email and tickets from internal and external customers of the product.
- Provide product support to customers via email and/or chat leveraging internal resources in a timely manner
- Work on cases/tickets according to established departmental practices
- Document all interactions following standard operating procedures
- Improve the quality of the customer experience on a daily basis
- Bachelor’s degree in any field
- Flexible and can work under pressure and can do multi-tasking.
- Methodical, meticulous and well-organized
- Good working knowledge of MS Office
- Strong analytical abilities
- Persistent and resourceful
- Excellent English is written and oral communication skills; good in business correspondence
- Can work with minimum supervision
- Can render overtime whenever needed
- Fresh Graduates and Undergraduates of IT Courses!
- The Product Support Representative will focus on responding appropriately and timely to email and tickets from internal and external customers of the product.
- Provide product support to customers via email and/or chat leveraging internal resources in a timely manner
- Work on cases/tickets according to established departmental practices
- Document all interactions following standard operating procedures
- Improve the quality of the customer experience on a daily basis
- Bachelor’s degree in any field
- Flexible and can work under pressure and can do multi-tasking.
- Methodical, meticulous and well-organized
- Good working knowledge of MS Office
- Strong analytical abilities
- Persistent and resourceful
- Excellent English is written and oral communication skills; good in business correspondence
- Can work with minimum supervision
- Can render overtime whenever needed
- Fresh Graduates and Undergraduates of IT Courses!