Operations Manger - Tech Sales
Salary undisclosed
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Responsibilities:
• Manages operations for Inbound and Outbound sales is a must
• Perform weekly meetings with operations staff to discuss issues affecting business
• Submit weekly operations report to the client
• Set operational goals, and objectives and develops strategies to meet client metrics
• Gather, review, and analyze reports, records, and data from Team Leads and WFM to ensure that all quality, efficiency, and productivity standards are met
• Possess Budgeting and Financial Planning skills
• Must be able to foster a Positive and Productive Work Environment, with the ability to Lead, Build Teams, and Motivate staff
• Should be proactive in helping the customers and employees to meet their goals.
• Should have handled multiple LOBs,
Requirements:
• Minimum 10 years of proven management experience in a BPO contact center environment
• 2-3 years as Asst Manager or Manager experience is a must for Sales.
• Must have experience handling a CSR and Sales both inbound and Outbound
• Understanding and ability to execute Inbound Programs to ensure Service Levels and financial objectives are met.
• Strong Planning, Forecasting, Problem-Solving, and Analytical Skills.
• Proven ability to develop, produce and analyze reports from existing systems and make informed recommendations from the data gathered.
• Strong Organizational, Leadership, and Interpersonal Management Skills.
• Possess excellent knowledge of Manpower Planning
• Knowledge of current Call Center & Workforce Management Technologies
• Demonstrated ability to interact with peers, senior management, and other departments in a professional manner
• Should be amenable to report onsite.
• Must be willing to work on Night Shifts and Shifting Schedules at Bonifacio Global City, Taguig City.
• Manages operations for Inbound and Outbound sales is a must
• Perform weekly meetings with operations staff to discuss issues affecting business
• Submit weekly operations report to the client
• Set operational goals, and objectives and develops strategies to meet client metrics
• Gather, review, and analyze reports, records, and data from Team Leads and WFM to ensure that all quality, efficiency, and productivity standards are met
• Possess Budgeting and Financial Planning skills
• Must be able to foster a Positive and Productive Work Environment, with the ability to Lead, Build Teams, and Motivate staff
• Should be proactive in helping the customers and employees to meet their goals.
• Should have handled multiple LOBs,
Requirements:
• Minimum 10 years of proven management experience in a BPO contact center environment
• 2-3 years as Asst Manager or Manager experience is a must for Sales.
• Must have experience handling a CSR and Sales both inbound and Outbound
• Understanding and ability to execute Inbound Programs to ensure Service Levels and financial objectives are met.
• Strong Planning, Forecasting, Problem-Solving, and Analytical Skills.
• Proven ability to develop, produce and analyze reports from existing systems and make informed recommendations from the data gathered.
• Strong Organizational, Leadership, and Interpersonal Management Skills.
• Possess excellent knowledge of Manpower Planning
• Knowledge of current Call Center & Workforce Management Technologies
• Demonstrated ability to interact with peers, senior management, and other departments in a professional manner
• Should be amenable to report onsite.
• Must be willing to work on Night Shifts and Shifting Schedules at Bonifacio Global City, Taguig City.