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About Us: Nurivio.com is a fast-growing, Dubai-based e-commerce brand owned by a multi-e-commerce website holding company. Other websites in the portfolio have grown to over 40,000 customers, and this is an opportunity to join the newest website and play a key role in shaping its success. As the first full-time employee, you will work directly with the CEO and have a clear path to leadership as the company scales.
Key Responsibilities
Shopify & CRO Management
Key Responsibilities
Shopify & CRO Management
- Oversee Shopify operations, product listings, pricing, and promotions
- Manage Shopify plugins, integrations, and automation tools
- Manage affiliate programs and conduct influencer outreach
- Optimise checkout flows, A/B test landing pages, and drive conversions
- Manage multi-warehouse operations (Dubai & Netherlands) and coordinate with 3PL partners
- Track inventory levels, forecast demand, and manage restocking
- Understand lead times and optimise order replenishment
- Handle customer inquiries, disputes, and escalations
- Experience with Zendesk or similar ticketing tools is required
- Manage PayPal Resolution Centre to handle disputes effectively
- Reduce refund rates and chargebacks by improving fulfilment and support quality
- Create and manage P&L reports, expenses, and profitability tracking
- Communicate with partners, suppliers, and logistics providers
- Implement AI tools and automation for operational efficiency
- Develop SOPs and track key performance indicators (KPIs)
- Have an understanding of social media management
- Work alongside external marketing partners to coordinate promotions and campaigns
- Familiarity with Google, Meta, and TikTok ads, with experience using Facebook Business Manager being a plus
- Knowledge of Google Analytics, Google Tag Manager, and Hotjar is an advantage
- 3-5 years in e-commerce operations, fulfilment, or Shopify management
- Experience with multi-warehouse operations and international logistics
- Extensive Experience in Shopify, CRO strategies, and automation tools
- Strong understanding of customer support tools such as Zendesk and PayPal Resolution Centre
- Highly organised, proactive, and tech-savvy
- Famliarity with Google Analytics, Google Tag Manager, or Hotjar is a plus
- Familiarity with Facebook, Google, or TikTok advertising and email marketing tools like Klaviyo is a plus
- An understanding of e-commerce operations in Dubai is a plus but not required
About Us: Nurivio.com is a fast-growing, Dubai-based e-commerce brand owned by a multi-e-commerce website holding company. Other websites in the portfolio have grown to over 40,000 customers, and this is an opportunity to join the newest website and play a key role in shaping its success. As the first full-time employee, you will work directly with the CEO and have a clear path to leadership as the company scales.
Key Responsibilities
Shopify & CRO Management
Key Responsibilities
Shopify & CRO Management
- Oversee Shopify operations, product listings, pricing, and promotions
- Manage Shopify plugins, integrations, and automation tools
- Manage affiliate programs and conduct influencer outreach
- Optimise checkout flows, A/B test landing pages, and drive conversions
- Manage multi-warehouse operations (Dubai & Netherlands) and coordinate with 3PL partners
- Track inventory levels, forecast demand, and manage restocking
- Understand lead times and optimise order replenishment
- Handle customer inquiries, disputes, and escalations
- Experience with Zendesk or similar ticketing tools is required
- Manage PayPal Resolution Centre to handle disputes effectively
- Reduce refund rates and chargebacks by improving fulfilment and support quality
- Create and manage P&L reports, expenses, and profitability tracking
- Communicate with partners, suppliers, and logistics providers
- Implement AI tools and automation for operational efficiency
- Develop SOPs and track key performance indicators (KPIs)
- Have an understanding of social media management
- Work alongside external marketing partners to coordinate promotions and campaigns
- Familiarity with Google, Meta, and TikTok ads, with experience using Facebook Business Manager being a plus
- Knowledge of Google Analytics, Google Tag Manager, and Hotjar is an advantage
- 3-5 years in e-commerce operations, fulfilment, or Shopify management
- Experience with multi-warehouse operations and international logistics
- Extensive Experience in Shopify, CRO strategies, and automation tools
- Strong understanding of customer support tools such as Zendesk and PayPal Resolution Centre
- Highly organised, proactive, and tech-savvy
- Famliarity with Google Analytics, Google Tag Manager, or Hotjar is a plus
- Familiarity with Facebook, Google, or TikTok advertising and email marketing tools like Klaviyo is a plus
- An understanding of e-commerce operations in Dubai is a plus but not required