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Department: Customer Success
Location: Philippines
Compensation: $5.00 / hour
About Magic
Magic is a leading modern outsourcing platform that connects SMBs to high-quality remote workers, from SDRs to virtual assistants and more. With roots in Silicon Valley, and backing from top venture capitalists, our workers are supercharged with a combination of the latest AI technology and training.
Background
Our company came out of Y Combinator in 2015. Since then we've grown to 1000+ remote workers, with strong venture-backing (including Sequoia Capital) and over $30M in funding to date. We are fully remote across Asia and US time zones.
- Check out Magic's Business Profile
- Know more about our Team via Magic's Careers Page
A Sales Coach is responsible for coaching a team of top-tier sales representatives who handle clients hired for sales roles. This position plays a crucial role in guiding representatives through their tasks, conducting regular check-ins and coaching sessions, and monitoring performance against company standards. The Sales Coach strategizes appropriate actions to improve assessed AOOs and serves as the primary point of contact for all quality and performance-related concerns, reporting directly to a Senior Operations Manager in the Key Accounts Team.
The Impact you'll make
Team Development & Coaching
- Build strong relationships with sales representatives through weekly 1:1s and coaching sessions
- Provide guidance and support to representatives as they work on their tasks
- Take actions to decrease attendance issues and sales representative idle time
- Facilitate and oversee client-sales representative onboarding
- Recognize and facilitate additional client needs such as additional hiring
- Communicate with clients regarding representative performance and quality concerns
- Offer sales representative replacement when needed
- Monitor daily sales representative performance and stats in coordination with other departments
- Review output to ensure it meets client standards
- Maintain, document, and track KPIs and metrics
- Strategize to hit goals and improve areas of opportunity
- Coordinate with other departments for representative or client-related concerns
- Send feedback to Matching for sales representative rematching
- Attend weekly meetings and report to direct manager regarding team status
- Assist in troubleshooting technical issues, payment problems, and software concerns
Team Performance Metrics – Achievement of target KPIs for the sales representatives team
Representative Retention – Minimized turnover and improved engagement of team members
Client Satisfaction – Positive feedback and continued partnerships with key accounts
- Minimum 6 months of supervisory experience, preferably in a remote work environment
- At least 1 year of experience in inbound and outbound sales, prospecting, qualifying, and cold calling
- Proficiency in learning new software platforms and implementing effective performance management strategies
- Ability to manage multiple projects, establish priorities, and thrive in a fast-paced environment
- WFH Set-Up:
- Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.
- Internet speed of at least 40MBPS
- Headset with an extended mic that has noise cancellation and a webcam
- Back-up computer and internet connection
- Quiet, dedicated workspace at home
Coaching Excellence – Ability to develop and elevate sales representative performance
Communication Skills – Clear, effective communication across various channels and stakeholders
Problem-Solving – Resourcefulness and resilience when facing challenges
Detail Orientation – Meticulous attention to detail and quality assurance
Adaptability – Capacity to work under pressure and adjust to changing priorities
Performance Management – Effectiveness in executing strategies for peak team efficiency
- You have leadership qualities and can effectively manage a team of virtual assistants
- You have a genuine passion for coaching and can translate business objectives into actionable goals
- You possess strong emotional resilience, prioritize solutions, and are willing to take calculated risks
- You continuously strive to improve through self-directed learning of new tools, processes, and systems
- You are highly dependable with a "Get Stuff Done" mindset regardless of external circumstances
- You excel in remote work environments and are an effective written communicator
What to expect...
Employment type: Full-Time Freelancer
Work-from-home setup: Fully remote position with flexibility to work from your preferred location
Working hours: Full Time, 40 hours/week (1 hour break/shift)
Schedule: Monday-Friday, 10 PM - 7 AM PHT (Philippine Standard Time)
Compensation: $5 per hour
Department: Customer Success
Location: Philippines
Compensation: $5.00 / hour
About Magic
Magic is a leading modern outsourcing platform that connects SMBs to high-quality remote workers, from SDRs to virtual assistants and more. With roots in Silicon Valley, and backing from top venture capitalists, our workers are supercharged with a combination of the latest AI technology and training.
Background
Our company came out of Y Combinator in 2015. Since then we've grown to 1000+ remote workers, with strong venture-backing (including Sequoia Capital) and over $30M in funding to date. We are fully remote across Asia and US time zones.
- Check out Magic's Business Profile
- Know more about our Team via Magic's Careers Page
A Sales Coach is responsible for coaching a team of top-tier sales representatives who handle clients hired for sales roles. This position plays a crucial role in guiding representatives through their tasks, conducting regular check-ins and coaching sessions, and monitoring performance against company standards. The Sales Coach strategizes appropriate actions to improve assessed AOOs and serves as the primary point of contact for all quality and performance-related concerns, reporting directly to a Senior Operations Manager in the Key Accounts Team.
The Impact you'll make
Team Development & Coaching
- Build strong relationships with sales representatives through weekly 1:1s and coaching sessions
- Provide guidance and support to representatives as they work on their tasks
- Take actions to decrease attendance issues and sales representative idle time
- Facilitate and oversee client-sales representative onboarding
- Recognize and facilitate additional client needs such as additional hiring
- Communicate with clients regarding representative performance and quality concerns
- Offer sales representative replacement when needed
- Monitor daily sales representative performance and stats in coordination with other departments
- Review output to ensure it meets client standards
- Maintain, document, and track KPIs and metrics
- Strategize to hit goals and improve areas of opportunity
- Coordinate with other departments for representative or client-related concerns
- Send feedback to Matching for sales representative rematching
- Attend weekly meetings and report to direct manager regarding team status
- Assist in troubleshooting technical issues, payment problems, and software concerns
Team Performance Metrics – Achievement of target KPIs for the sales representatives team
Representative Retention – Minimized turnover and improved engagement of team members
Client Satisfaction – Positive feedback and continued partnerships with key accounts
- Minimum 6 months of supervisory experience, preferably in a remote work environment
- At least 1 year of experience in inbound and outbound sales, prospecting, qualifying, and cold calling
- Proficiency in learning new software platforms and implementing effective performance management strategies
- Ability to manage multiple projects, establish priorities, and thrive in a fast-paced environment
- WFH Set-Up:
- Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.
- Internet speed of at least 40MBPS
- Headset with an extended mic that has noise cancellation and a webcam
- Back-up computer and internet connection
- Quiet, dedicated workspace at home
Coaching Excellence – Ability to develop and elevate sales representative performance
Communication Skills – Clear, effective communication across various channels and stakeholders
Problem-Solving – Resourcefulness and resilience when facing challenges
Detail Orientation – Meticulous attention to detail and quality assurance
Adaptability – Capacity to work under pressure and adjust to changing priorities
Performance Management – Effectiveness in executing strategies for peak team efficiency
- You have leadership qualities and can effectively manage a team of virtual assistants
- You have a genuine passion for coaching and can translate business objectives into actionable goals
- You possess strong emotional resilience, prioritize solutions, and are willing to take calculated risks
- You continuously strive to improve through self-directed learning of new tools, processes, and systems
- You are highly dependable with a "Get Stuff Done" mindset regardless of external circumstances
- You excel in remote work environments and are an effective written communicator
What to expect...
Employment type: Full-Time Freelancer
Work-from-home setup: Fully remote position with flexibility to work from your preferred location
Working hours: Full Time, 40 hours/week (1 hour break/shift)
Schedule: Monday-Friday, 10 PM - 7 AM PHT (Philippine Standard Time)
Compensation: $5 per hour