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Payment Support Specialist

Salary undisclosed

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Position: Payment Support Specialist

Location: Remote (Work hours: 5:00 - 14:00 GMT+3 ) Language Requirement: Fluent English About the Role:

We are a growing project in the betting industry, focused on expanding our presence and offering innovative solutions to enhance the overall user experience. We are seeking a Payment Support Specialist with experience in customer support and/or working with payment systems. The ideal candidate will be responsible for ensuring the smooth operation of payment processes, assisting customers with inquiries, and resolving payment-related issues efficiently.

Key Responsibilities:

  • Identify trends, issues, and opportunities for improving payment processes through data analysis.
  • Support customers with payment-related questions and problems, working closely with the customer service teams to ensure quick and effective resolution.
  • Maintain and troubleshoot payment systems, update payment methods, and ensure seamless operation within the platform.
  • Ensure that security measures are in place to protect sensitive payment information.
  • Manage the payment processing workflow, ensuring transactions are completed accurately and efficiently.

Preferred Qualifications:

  • Prior experience in customer support or payment-related roles.
  • Strong analytical skills for payment process optimization.
  • Proficiency in English.
  • Understanding of payment systems and security measures.

Position: Payment Support Specialist

Location: Remote (Work hours: 5:00 - 14:00 GMT+3 ) Language Requirement: Fluent English About the Role:

We are a growing project in the betting industry, focused on expanding our presence and offering innovative solutions to enhance the overall user experience. We are seeking a Payment Support Specialist with experience in customer support and/or working with payment systems. The ideal candidate will be responsible for ensuring the smooth operation of payment processes, assisting customers with inquiries, and resolving payment-related issues efficiently.

Key Responsibilities:

  • Identify trends, issues, and opportunities for improving payment processes through data analysis.
  • Support customers with payment-related questions and problems, working closely with the customer service teams to ensure quick and effective resolution.
  • Maintain and troubleshoot payment systems, update payment methods, and ensure seamless operation within the platform.
  • Ensure that security measures are in place to protect sensitive payment information.
  • Manage the payment processing workflow, ensuring transactions are completed accurately and efficiently.

Preferred Qualifications:

  • Prior experience in customer support or payment-related roles.
  • Strong analytical skills for payment process optimization.
  • Proficiency in English.
  • Understanding of payment systems and security measures.