IT Operation Analyst (Incident Management) | Alabang City | Hybrid
- Operations Analyst experienced in incident management, monitoring infrastructure performance, troubleshooting issues,
- supporting IT services to meet business needs. With strong communication and collaboration skills, I excel in working cooperatively with others to produce effective solutions and communicates effectively with both colleagues and clients.
- Seeking to bring my technical proficiency, problem-solving abilities, and to support the growth and success of the IT operations team
A. Incident & Problem Management
Provides direction in the management of incidents (end to end) ensuring timely resolution is achieved.
Ensures the team follows the Standard Operation Procedures (SOP) to restore IT services within the defined Service Level Agreements (SLA).
Establishes and maintains communications with key IT and business stakeholders critical in the IT operations, allowing effective information sharing and issue resolution.
Serves as the point person in the coordination of critical incidents affecting the Client Business operations.
Ensures communication is sent out to Client Global IT stakeholders and documents the incident through the incident report.
- Operations Analyst experienced in incident management, monitoring infrastructure performance, troubleshooting issues,
- supporting IT services to meet business needs. With strong communication and collaboration skills, I excel in working cooperatively with others to produce effective solutions and communicates effectively with both colleagues and clients.
- Seeking to bring my technical proficiency, problem-solving abilities, and to support the growth and success of the IT operations team
A. Incident & Problem Management
● Provides direction in the management of incidents (end to end) ensuring timely resolution is achieved.
● Ensures the team follows the Standard Operation Procedures (SOP) to restore IT services within the defined Service Level Agreements (SLA).
● Establishes and maintains communications with key IT and business stakeholders critical in the IT operations, allowing effective information sharing and issue resolution.
● Serves as the point person in the coordination of critical incidents affecting the Client Business operations.
● Ensures communication is sent out to Client Global IT stakeholders and documents the incident through the incident report.