Operations Manager
Are you ready to make an impact? Join Infosys BPM as an Operations Manager in Alabang, Muntinlupa and jumpstart your career!
Key Requirements:
- Consistently exceeds performance expectations for financial efforts for assigned accounts based upon individual goals and objectives, e.g., minimum calls per day, contact percentage, promises/calls ratio, promises kept.
- Manage client communications and provide accurate account detail and information with a high level of professionalism and integrity, while following all required compliance and quality expectations.
- Call assigned accounts which may include highly complex accounts and multiple product lines.
- Assist leadership in handling escalated internal and external inquiries and/or complaints.
- Document all collection efforts for each assigned account in the collection system using appropriate codes and notes in accordance with established procedures.
- Utilize established resources for alternative information to reach clients.
- Offer/execute payment assistance and settlement programs, including expanded authority levels within policy guidelines.
- Communicate regularly with leadership on status of problem accounts in accordance with established procedures.
Ensure that all accounts have been thoroughly worked according to established procedures (including contact attempts, required letters, etc.)
- Conduct performance reviews with the team
- Lead MBR with the client
- Responsible for training/coaching and hiring
- Responsible for conducting appraisal
- Managing attrition and invoicing for the program
K
ey Requirements:•
Bachelors Degree or Equivalent.•
5 years of Operations Manager Experience or above.•
Proven track record of building, developing and managing service delivery and support teams.•
Solid leadership and people management skills along with previous experience growing and developing an operation function.•
Experience in defining operational procedures, setting service standards, defining SLA‟s etc. It goes without saying that resources also be passionate about delivering exceptional service.•
Understanding of knowledge management principles and procedures•
Excellent written, interpersonal, communication and analytical skills
W
hy Infosys BPM Philippines:Q
- uarterly Performance Bonus2
- 4 Leaves annuallyC
- ompetitive HMO and Life Insurance for the employee and 2 eligible dependents upon hireO
- utstanding career development opportunities and fast track career progressionE
- njoy a fair work-life balance.L
- earning and Development TrainingsW
- e value Inclusion and DiversityG
- reat place to work certified.
“
We value Diversity, Equity, and Belongingness. Infosys values diversity and belongingness and is committed to the principles of being an equal employment employer. Therefore, Infosys complies with all applicable laws prohibiting discrimination or harassment against any applicant or employee. This prohibition includes without limitation discrimination or harassment based on race, color, gender, national origin, religion, creed, disability, covered veteran status, genetic information, sexual orientation, gender identity, pregnancy, childbirth or related medical conditions, marital status, citizenship status, ancestry, and any other personal characteristic protected by applicable law. This also applies to all personnel actions, including but not limited to recruitment, hiring, placement, promotion, transfer, separation, compensation, benefits, training, and education. #Infosys #InfosysBPM #KaInfoscion #GreatPlaceToWork #INFYBPMPhilippines #JoinINFYBPMPhilippines #LifeAtINFYBPMPhilippines”
Are you ready to make an impact? Join Infosys BPM as an Operations Manager in Alabang, Muntinlupa and jumpstart your career!
Key Requirements:
- Consistently exceeds performance expectations for financial efforts for assigned accounts based upon individual goals and objectives, e.g., minimum calls per day, contact percentage, promises/calls ratio, promises kept.
- Manage client communications and provide accurate account detail and information with a high level of professionalism and integrity, while following all required compliance and quality expectations.
- Call assigned accounts which may include highly complex accounts and multiple product lines.
- Assist leadership in handling escalated internal and external inquiries and/or complaints.
- Document all collection efforts for each assigned account in the collection system using appropriate codes and notes in accordance with established procedures.
- Utilize established resources for alternative information to reach clients.
- Offer/execute payment assistance and settlement programs, including expanded authority levels within policy guidelines.
- Communicate regularly with leadership on status of problem accounts in accordance with established procedures.
Ensure that all accounts have been thoroughly worked according to established procedures (including contact attempts, required letters, etc.)
- Conduct performance reviews with the team
- Lead MBR with the client
- Responsible for training/coaching and hiring
- Responsible for conducting appraisal
- Managing attrition and invoicing for the program
K
ey Requirements:•
Bachelors Degree or Equivalent.•
5 years of Operations Manager Experience or above.•
Proven track record of building, developing and managing service delivery and support teams.•
Solid leadership and people management skills along with previous experience growing and developing an operation function.•
Experience in defining operational procedures, setting service standards, defining SLA‟s etc. It goes without saying that resources also be passionate about delivering exceptional service.•
Understanding of knowledge management principles and procedures•
Excellent written, interpersonal, communication and analytical skills
W
hy Infosys BPM Philippines:Q
- uarterly Performance Bonus2
- 4 Leaves annuallyC
- ompetitive HMO and Life Insurance for the employee and 2 eligible dependents upon hireO
- utstanding career development opportunities and fast track career progressionE
- njoy a fair work-life balance.L
- earning and Development TrainingsW
- e value Inclusion and DiversityG
- reat place to work certified.
“
We value Diversity, Equity, and Belongingness. Infosys values diversity and belongingness and is committed to the principles of being an equal employment employer. Therefore, Infosys complies with all applicable laws prohibiting discrimination or harassment against any applicant or employee. This prohibition includes without limitation discrimination or harassment based on race, color, gender, national origin, religion, creed, disability, covered veteran status, genetic information, sexual orientation, gender identity, pregnancy, childbirth or related medical conditions, marital status, citizenship status, ancestry, and any other personal characteristic protected by applicable law. This also applies to all personnel actions, including but not limited to recruitment, hiring, placement, promotion, transfer, separation, compensation, benefits, training, and education. #Infosys #InfosysBPM #KaInfoscion #GreatPlaceToWork #INFYBPMPhilippines #JoinINFYBPMPhilippines #LifeAtINFYBPMPhilippines”